Engineer Customer

Mohamed HMAOUI

Senior ICT Consultant, BSS Expert, Blockchain Enthusiast

Mobile: +216********/ +216******** (Tunisia) E-mail: *******@*****.***

PROFILE SUMMARY

ICT professional with 20 years plus in Telecom industry, a proven success in leading IT Strategy, Operation and Consultancy with hand-on Business Support System Transformation. Focusing on Digital Transformation and Disruption Technologies to drive growth in the Telco industry, Mentor of Digital Maturity Assessment Model for Telco Industry and TMF frameworks Certified. Proven ability to bring value and contribute to success of Transformation Programs through dedication, team work, visionary and goals oriented.

PROFESSIONAL EXPERIENCE

ICT Consultant & Co-Founder, DigiCaas, Freelance 2018 to Present

Digicaas is a consulting platform provides services supporting digital transformation through an online consultant community which enables to attract best of the market professionals willing to support clients globally both online and onsite with Flexible and Cost-effective Model.

-Developed Strategy, Engagement Model and Service Catalog for digiCaas

-Designed the online service Digital Maturity Assessment Framework for Communication Services Providers to track digital transformation progress

-Developed a Blockchain Vision white paper for Telecom industry to enable ecosystem driven Blockchain platform streamline payment, settlements and customer experience

-Provided BSS consulting for CSPs, BSS legacy Systems Assessment, BSS Architecture design and BSS Transformation Roadmap

Principal Pre-sale BSS Solution Consultant, Huawei, Dubai 2011 – 2017

Led Huawei BSS E2E Pre-sale engagements from Requirement Gathering to Project Kick-off. Engaged with customers as trusted advisor to refine and design Solution Proposals and Transformation Roadmap. Ensured that provided solution address customer objectives, resolve real problems, align with customer Business Strategy, Roadmap and Total Cost Ownership TCO.

-Contributed in Huawei BSS footprint expansion in ME and Africa for Tier 1 CSPs, Assured the winning of two main BSS transformation projects in North Africa Algeria MOBILIS BSS transformation and Morocco Telecom Revenue Management transformation 75 Million USD with successful program execution meeting customer expectation.

-Provided technical expertise to Huawei CBS pre-sale team, shared projects’ experiences and skills to enhance proposal quality which increased project winning rate and customer trust. Awarded as future star by BSS team and best CBS expert.

-Performed for Jawwy STC digital MVNO Operation assessment, Digital Stack Architecture Design and Roadmap to enhance Digital Experience and reach Operation Excellence.

-Contributed in Huawei effort for boosting digital transformation through mentoring Digital Maturity Assessment Model, a tool that allows operators to assess their digital maturity, plan and track their digital transformation. TMF has enhanced the model and promoted it to accelerate digital transformation for Telco industry. The model gained adoption and positive feedback from leading CSP like Orange, BT, Vodafone and China Telecom (feedback on TMF websitehttps://inform.tmforum.org/news/2017/05/tm-forum-launches-digital-maturity-model-accelerate-industry-digital-transformation/)

Group IT Group Director HITS-AFRICA, Bahrain 2008- 2010

Provided executive leadership as the head of IT to define IT strategy, planning, budgeting and the support of the implementation of BSS, IT Application and Infrastructure for HITS Telecom new operations in Africa.

-Served as the technical expert for all planning, budgeting, design, implementation and system roadmap for Billing, VAS, ERP and Network.

-Aligned Business requirements with group IT/BSS strategy through conducting in country workshops to achieve maximum of synergy and architecture unification across different countries.

-Assured the success launch of new operator in challenging conditions, IT& BSS projects are successfully delivered and enabled smoothly business activities in short term and limited budget.

-Structured IT department to handle post launch IT/BSS operation and stabilization of systems and operational processes.

-Transfer knowledge and skills to the team and ensured of delegating tasks to local team, managed 20 people onsite and six experts at HQ level.

-Managed relationship with suppliers and performed detailed reviews of suppliers’ plans to ensure contract compliance in providing maintenance services as per SLAs

IT Director – MATTEL Group Tunisia Telecom, Mauritania 2004 – 2008

Led IT department for developing IT infrastructure, BSS solution and VAS platforms to support business growth. Contributed in steady revenue growth during four years of 20% revenue increase.

-Developed IT & BSS Strategy based on company objectives, business priorities and IT capabilities development.

-Led requirements gathering from different departments and performed planning of change requests and new projects to meet user needs and business growth.

-Provided input to Capex and Opex budget plans. Provides input for IT strategy and refinement of business plans based on company strategy and user requirements gathering.

-Led day-to-day operation of IT application, VAS, Billing &IN, ERP and IT infrastructure, controlling performance, ensuring stable operation and maintaining agreed KPIs for technical and business.

-Led continual assessment IT & Billing Systems to examine the performance with respect to set Key Performance Indicators and to verify that the system is performing as per IT & Billing planning.

-Developed a high skilled team through experience sharing and delegating tasks, managed 20 people plus that had assured in-house 80% of IT & BSS operations and maintenance.

-Managed relationship with suppliers, follow-up projects execution and maintenance services SLAs

Principal System Engineer - Tunisia Telecom, Tunisia 1997 – 2004

-Led the consolidation of Fixe line and GSM mediation systems to unified system to prepare the implementation bill aggregation based on BSCS for GSM, fixed line and Data services

-Managed a technical staff of 25 engineers and technicians responsible for the operation and management of Billing & Mediation applications and IT Infrastructure of fixed Billing Center

EDUCATION AND PROFESSIONEL DEVELOPMENT

Principal Telecom Engineer SUP’COM Tunisia Graduated 1997

TMF Frameworx certified eTOM, SID and TAM

Languages English, French and Arabic

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