HITESH MALANI
adae2c@r.postjobfree.com
Gujarat, India. 364002
CAREER OBJECTIVE
Seeking a challenging career with a progressive organization that provides an opportunity. To grow with company, I wish to contribute my skills and knowledge to attend clients need And provide and best hospitality services.
TRAININGS AND INTERNSHIP
EFCEE SAROVAR PORTICO Bhavnagar, Gujarat, India
Front office associate
Identified customer needs on reservation and recommended appropriate solutions. JAN 2019- currently working
Represented company brand with the required degree of professionalism and courtesy.
Provided assistance with guest and upkeep of hotel brand value.
Having experience of night audit reports in IDS FORTUNE NEXT 6.5
Provided room and brand information to customer support as required.
Responded to all customer queries and requests. LEBUA HOTEL AND RESORT. Jim Corbett, Uttrakahnd, India
Front office associate
Identified customer needs on reservation and recommended appropriate solutions. June 2O18- NOV 2018
Represented company brand with the required degree of professionalism and courtesy.
Provided assistance with guest and upkeep of hotel brand value.
Having experience of night audit reports in IDS FORTUNE NEXT 6.5
Maintained and updated active proposal logs and backlogs.
Provided room and brand information to customer support as required.
Responded to all customer queries and requests. RADDISON JAZZ Shimla, India
vocational Trainee
Had training in front office & housekeeping.
Check all room amenities, check in, check out
Help with preparation, setup, and service for room setup
Assisted in maintaining preparation and service areas in sanitary condition
Placed food trays over food warmers for immediate service and events
Food in Thai cuisine as well as continental cuisine in food production department Holiday INN (IHG) hinjawadi, Pune, Maharashtra APRIL 2018 to MAY 2018
vocational Trainee
Had training in front office & housekeeping.
check all Room Status, check in, check out
Help with preparation, setup, and service for room setup
Guest escorting, property show round
2
Rayaburi Resort & Spa (Internship) Phuket, Thailand
Had training in all the department. MAY 2016 to AUGUST 2016
check all room amenities, room setup
Data entry operator in hotel store of housekeeping.
check in, check out, guest escorting to their room
Help with preparation, setup, and service for room service, restaurant service in Food and beverage service
placed food trays over food warmers for immediate service and events in banquet
assisted in preparation and cooking of food in Thai cuisine as well as continental cuisine in food prod Activities / Nature of Work:
Completed my training in all 4 major department of Hotel Note: Experience of ODC with hotel in Rajkot.
EDUCATIONAL CREDENTIALS
TECHNICAL KNOWLEDGE & SKILLS
Basic knowledge about Computer & MS office
Basic knowledge of Photoshop
Gadget handling
IDS FORTUNE NEXT 6.5 (PMS)
Communication skills
Able to communicate effectively with a wide range of people, by showing interest and carefully listening to their needs. Strong presentation and demonstrating skills; Confident, articulate and professional speaking abilities. Language Proficiency:
Can read, write and converse in English, Hindi and Gujarati. Business/Sales Skills
Possess entrepreneurial spirit
Competitive attitude
Problem Solving Skills/ Customer Service Support
Combine patience, determination, and persistence to troubleshoot client issues
Dynamic, results-oriented problem solver
Handling complaints from guests
Qualification Institution / University Year of Passing Percentage BHTM Vivekanand Institute of Hotel & Tourism Management 2019 Final Year HSC Shri R.K. Home School, Bhavnagar, Gujarat. 2015 60 SSC Shri R.K. Home School, Bhavnagar, Gujarat. 2010 65 3
Core Qualifications.
Customer Service Support
Excellent ability to tailor work schedules to individual customer needs
Strong persuasive skills
Superior teamwork capabilities
Exceptional skills in handling guest services and problem solutions KNOWLEDGE OF LANGUAGES
HOBBIES AND PERSONAL INTEREST
Travelling
Play Video games
dance
Spending time with family & friends.
PERSONAL DETAILS& ID
Date of Birth : 13th March 1995
Phone : +91-865**-*****, +91-886**-*****
WhatsApp Number : +91-886**-*****
Skype ID : Hitesh_malani (Gujarat, India)
Alternative Email ID : adae2c@r.postjobfree.com
Passport Number : N 8052489
Nationality : Indian
Validity : 01st Feb 2026
Permanent Address : 161/B, Haryana plot, Behind Bababhai Street, Rupani, Bhavnagar, Gujarat, India, 364002.
Languages
READ SPEAK & UNDERSTAND WRITE
Excellent Average Poor Excellent Average Poor Excellent Average Poor English - - - - - -
Hindi - - - - - -
Gujarati - - - - - -