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Front Office Customer Service

Location:
Bhavnagar, Gujarat, India
Posted:
September 22, 2019

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Resume:

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HITESH MALANI

+91-886*******

adae2c@r.postjobfree.com

Gujarat, India. 364002

CAREER OBJECTIVE

Seeking a challenging career with a progressive organization that provides an opportunity. To grow with company, I wish to contribute my skills and knowledge to attend clients need And provide and best hospitality services.

TRAININGS AND INTERNSHIP

EFCEE SAROVAR PORTICO Bhavnagar, Gujarat, India

Front office associate

Identified customer needs on reservation and recommended appropriate solutions. JAN 2019- currently working

Represented company brand with the required degree of professionalism and courtesy.

Provided assistance with guest and upkeep of hotel brand value.

Having experience of night audit reports in IDS FORTUNE NEXT 6.5

Provided room and brand information to customer support as required.

Responded to all customer queries and requests. LEBUA HOTEL AND RESORT. Jim Corbett, Uttrakahnd, India

Front office associate

Identified customer needs on reservation and recommended appropriate solutions. June 2O18- NOV 2018

Represented company brand with the required degree of professionalism and courtesy.

Provided assistance with guest and upkeep of hotel brand value.

Having experience of night audit reports in IDS FORTUNE NEXT 6.5

Maintained and updated active proposal logs and backlogs.

Provided room and brand information to customer support as required.

Responded to all customer queries and requests. RADDISON JAZZ Shimla, India

vocational Trainee

Had training in front office & housekeeping.

Check all room amenities, check in, check out

Help with preparation, setup, and service for room setup

Assisted in maintaining preparation and service areas in sanitary condition

Placed food trays over food warmers for immediate service and events

Food in Thai cuisine as well as continental cuisine in food production department Holiday INN (IHG) hinjawadi, Pune, Maharashtra APRIL 2018 to MAY 2018

vocational Trainee

Had training in front office & housekeeping.

check all Room Status, check in, check out

Help with preparation, setup, and service for room setup

Guest escorting, property show round

2

Rayaburi Resort & Spa (Internship) Phuket, Thailand

Had training in all the department. MAY 2016 to AUGUST 2016

check all room amenities, room setup

Data entry operator in hotel store of housekeeping.

check in, check out, guest escorting to their room

Help with preparation, setup, and service for room service, restaurant service in Food and beverage service

placed food trays over food warmers for immediate service and events in banquet

assisted in preparation and cooking of food in Thai cuisine as well as continental cuisine in food prod Activities / Nature of Work:

Completed my training in all 4 major department of Hotel Note: Experience of ODC with hotel in Rajkot.

EDUCATIONAL CREDENTIALS

TECHNICAL KNOWLEDGE & SKILLS

Basic knowledge about Computer & MS office

Basic knowledge of Photoshop

Gadget handling

IDS FORTUNE NEXT 6.5 (PMS)

Communication skills

Able to communicate effectively with a wide range of people, by showing interest and carefully listening to their needs. Strong presentation and demonstrating skills; Confident, articulate and professional speaking abilities. Language Proficiency:

Can read, write and converse in English, Hindi and Gujarati. Business/Sales Skills

Possess entrepreneurial spirit

Competitive attitude

Problem Solving Skills/ Customer Service Support

Combine patience, determination, and persistence to troubleshoot client issues

Dynamic, results-oriented problem solver

Handling complaints from guests

Qualification Institution / University Year of Passing Percentage BHTM Vivekanand Institute of Hotel & Tourism Management 2019 Final Year HSC Shri R.K. Home School, Bhavnagar, Gujarat. 2015 60 SSC Shri R.K. Home School, Bhavnagar, Gujarat. 2010 65 3

Core Qualifications.

Customer Service Support

Excellent ability to tailor work schedules to individual customer needs

Strong persuasive skills

Superior teamwork capabilities

Exceptional skills in handling guest services and problem solutions KNOWLEDGE OF LANGUAGES

HOBBIES AND PERSONAL INTEREST

Travelling

Play Video games

dance

Spending time with family & friends.

PERSONAL DETAILS& ID

Date of Birth : 13th March 1995

Phone : +91-865**-*****, +91-886**-*****

WhatsApp Number : +91-886**-*****

Skype ID : Hitesh_malani (Gujarat, India)

Alternative Email ID : adae2c@r.postjobfree.com

Passport Number : N 8052489

Nationality : Indian

Validity : 01st Feb 2026

Permanent Address : 161/B, Haryana plot, Behind Bababhai Street, Rupani, Bhavnagar, Gujarat, India, 364002.

Languages

READ SPEAK & UNDERSTAND WRITE

Excellent Average Poor Excellent Average Poor Excellent Average Poor English - - - - - -

Hindi - - - - - -

Gujarati - - - - - -



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