Customer Service Sales

Deepak Sedhera

**** ** *** ** ******** Mobile No. 587-***-****

AB, Canada T6X 1K9 Email: **********@*****.***

PERSONAL STATEMENT

Highly motivated individual educated with Diploma in Business Management, with the background of Sales Advisor. Proficient with basic organizational skills, customer engagement, relationship management skills and their requirements to drive business growth, sales and performance.

Currently looking for a long-term role in the organization that will optimize all my education, skills and knowledge in Business, Customer Service and establish career for advancement.

WORK EXPERIENCE

Retail Manager

Cell Care (May2014-Dec 2018)

Epsom, UK

recruiting, training, supervising and appraising staff

managing budgets

maintaining statistical and financial records

dealing with customer queries and complaints

overseeing pricing and stock control

Sales Advisor

Sport Direct (March 2012-May2014)

London, United Kingdom

Arranging merchandise on shelves according to popularity and other criteria

Approaching customers and offering them advice on products to persuade them to buy

Providing information and other services such as handling returns of merchandise

Deal with complaints in a patient and helpful manner

Take and record orders through a computer system in person or over the phone/e-mail

Update customer information in databases

Operate cash registers and close daily revenues

Maintain a clean and orderly environment in the store

EDUCATIONAL BACKGROUND

Business Management- Diploma (UK 2011-2012)

High School (India)

SPECIAL SKILLS

•Excellent customer service, data entry and admin work with over 5 years of experience.

•Well-versed in oral and written English.

•Focus and know how to prioritize multiple tasks at the same time.

•Innovative problem-solver who can generate workable solutions and resolve complaints

•Skilled in major relevant computer applications like MS Word, MS Excel, MS PowerPoint.

•An effective team player & has a strong work ethic that needed in the organization.

•Highly skilled leader with skills in delegating tasks, creating positive work environment, and ensuring excellent customers’ satisfactions.

•Honesty and Integrity at work.

Language:

English

Hindi

Punjabi

References:

Kiran Kalkat -780-***-**** or *********@*****.***

Mandeep Kaur- 780-***-**** or ************@*****.***

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