Customer Service Active Directory

CHALL JENKINS

************@*****.*** · 913-***-****

www.linkedin.com/in/chall-jenkins

IT SUPPORT SPECIALIST / TECHNICIAN

QUALIFICATIONS

Solid foundational knowledge of Windows Server 2016, Windows 10 and computer systems. Cisco IOS and hardware.

High level of aptitude for Windows Network Infrastructure basics and PowerShell scripting.

Analytical

Ability to draw specific conclusions from a set of general observations set of specific facts

Problem Solving

Excels at clarifying the nature of a problem, evaluate alternatives, propose viable solutions and determine the outcome of the various options.

Interpersonal Skills

Able to interact successfully with a wide range of people; knows how to interpret and use body language and tone.

TECHNICAL SKILLS

PC and Server Hardware Configuration Networking Fundamentals TCP/IP DHCP

DNS Windows Server 2016 Active Directory Group Policy Management File Permissions

Windows 10 configuration Hyper-V Virtualization PowerShell 5.0 Security Concepts

Basic Cisco Devices Office 365 (emphasis on Word and Excel)

TECHNICAL TRAINING

SYSTEMS AND SECURITY ADMINISTRATOR PROGRAM

Centriq Training – kansas city, mo

MARCH 4 – AUGUST 29

Technical Competencies Include:

A solid foundation in computer hardware, networking fundamentals, including network design, network security, and network management.

The ability to create, configure, and trouble-shoot Microsoft Windows 10 and Windows Server 2016 using Microsoft Hyper-V.

Manage and secure domains using Active Directory, Group Policy, and Permissions, and provide risk management solutions and disaster recovery and planning.

Worked as a team to design, build, and implement a multi-domain mock company using physical Windows Server 2016 and Cisco switches and routers for the infrastructure.

Repaired malfunctioning systems via troubleshooting.

Soft Skills Training:

Professional Skills Course: Professionalism, Conflict Resolution, Problem Solving, Teamwork, Influence and Communication Tactics, and Project Management Fundamentals.

PROFESSIONAL EXPERIENCE

CASHIER/SHELF STOCKER

TARGET – OVERLAND PARK, KANSAS

Maintained product availability for customer use

Developed and used interpersonal skills both for team members and customers

GUEST SERVICE SHIFT LEAD

top golf – overland park, kansas

2012-2014

2014 – MARCH 2018

Effectively manage associates for maximum efficiency

Ensure the guest experience by controlling the flow of people-traffic

Implemented personable customer service for best guest experience

Managed all retail sales in-venue

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