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Customer Service Manager

Providence, Rhode Island, United States
September 18, 2019

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Richard M. Higgins

*** **** ******, *********, ** 02861



• 30 years of Lift Truck Operation experience

• WMS and RF experience

• Maintained and changed 1750-2200 lbs. Fork Truck batteries

• Ability to deliver high quality of work and excellent customer service

• Detail oriented, strong interpersonal and communication skills, motivated, and hard working

• Experience in all phases of shipping & receiving and warehouse management systems EMPLOYMENT


Rhode Island Hospital, Providence, RI 2018-2019

• Responsible for checking and putting away food

• Picked orders to supply hospital units and cafeteria

• Meticulously inspected food for quality and freshness to comply with hospital standards and regulations Lift Truck Operator

Americold, Taunton, MA 2012-2018

• Recognized by management for going above and beyond job description and awarded bonus

• Worked in freezer (-20 degrees) for 8-10 hour shifts

• Inspected and reported any problems with lift truck before each shift

• Took inventory of materials and replenished bottom racks for picking orders

• Pulled orders using hand scanners for accuracy of customer requests

• Load and unload trucks before and after shipments

• Stored incoming items in designated areas according to scanner information

• Worked on a team of 50 people

Dock Manager

Stanley Bostitch/ Black and Decker, E. Greenwich, RI 1987-2010

• Received Golden Stapler Award for three months of perfect service and awarded for Record Numbers Shipped

• 98% Order Picking accuracy by Reach Truck

• Recorded numbers of units handled/moved using daily production sheet and work tickets

• Ran the Less Than Truck Load (LTL) shipping dock which consisted of 6 employees

• Loaded trucks with orders for daily, shipments according to Weight Distribution

• Pulled orders from the computer and filled according to customer request

• Delegated work to other employees to ensure timely processing

• Off loaded containers that came in from oversees and put on receiving dock

• Used fork lift, order picker, and lift truck in order to pick orders EDUCATION

Community College of Rhode Island, Warwick, RI

General Education Diploma


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