Customer Service Technician

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

MARK CAVANAUGH

Experienced [Job Title] with over [Number] years of experience in [Industry]. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits. Priority-driven [Job Title] well-versed in training people in features and benefits of software and applications. Talented professional adept at finding reliable solutions for client issues. Ready for new role overseeing efficiency improvements to software and hardware. Talented education professional touting [Number] years as Lead Teacher for [Type] organization. Problem- solving individual delivering age-appropriate discipline and consistent coaching. Experienced in [Technology]

Client relations

Diagnostic procedures

End user support

Hardware troubleshooting

Technical training

[Type] protocols expertise

Diagnosis and treatment

Materials handling

Testing and troubleshooting

Technical assistance

Computer systems installation

Computer-based dispatch systems

06/2004 - 09/2019

Lead Systems Technician

IBM - Hazelwood, MO

Delivered professional persona and attitude at all times, even when dealing with unhappy or irate individuals, to meet and exceed company objectives Developed and implemented effective [Type] and [Type] technology knowledgeable by taking part in regular training and classes

Performed regular maintenance and testing to service and optimize complex computer systems, applications and environments

Updated hardware and software platforms by implementing automation and efficiency improvements Applied diagnostics and testing tools to systems, quickly identifing issues and implementing completing resolutions

Received training and certification from [Brand] to represent brand, explain technical functions of mobile devices and guide product selection by customers

Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately 3474 Swan Circle North, Arnold, MO 63010 • 314-***-**** • ****.*********.*@*****.*** EDUCATION

ACCOMPLISHMENTS

CERTIFICATIONS

Worked with [Job title] to resolve [Type] problems, improve operations and provide exceptional customer service

01/1999 - 06/2004

Intel SSR

IBM - Hazelwood, MO

I was Train to work on IBM Intel servers,PC, and Laptop repair at this time period Associate of Applied Science: Electronic Engineering Technology Forest Park Community College - St. Louis, Mo.

Documented and resolved [Issue] which led to [Results]. Resolved product issue through consumer testing.

Netapp Level 2 Technician 2 years

Apple Technician on laptops and pc workstations 4 years CCNA 5 years

CCT routing and Switching 10 years

Sun Server Repair

Lenovo Intel Server,PC, And Laptop repair

HP Intel Server Repair

Dell Intel Server Repair

Contact this candidate