Sales Customer Service

Maria Elena Vargas

*** ********* **. ******* ** *7013

832-***-**** • *******@*****.***

OBJECTIVE

To provide leadership and expertise in all phases of the Sales functions with the primary focus on assisting the business in achieving its financial goals through sale metrics and high quality customer satisfaction.

SUMMARY OF QUALIFICATIONS

Detail – oriented

Computer Skills Type 65 plus wpm

Microsoft Word, Excel, Power Point, Acrobat Reader

DataWorks

Mainframe

AS/400

BPI Accounting

Bilingual Spanish (speak, read and write)

Adaptable to change & able to work in a fast pace environment

Familiar with most materials which include but not limited to: B7, L7, B7M, L7M, B8 and B16.

Experienced and Knowledge with: Material Coating Specifications, Fasteners, Raw Material, Heat Codes & manufacturing process (Drawline, Heat Treat & Saw Shop)

EXPERIENCE

Dan-Loc Bolt and Gasket – Houston, TX 2014 – 2015

In-Side Sales

Responsible for establishing final sell prices at a stable margin level.

Prepare quotes with Domestic and Non-Domestic studs bolts (ATS), tap ends, double ends & combination studs according to the customer requirements and specifications.

First point of contact for all non-standard specialty products and provided quote and final sell prices.

Source vendors for non-standard or in stocked products in the facility to provide a faster service to the customer.

Contact coating company for pricing, ETA for quote and/ or sales orders to provide status to the customer.

Collect new customer information for the credit department and open new line of credit.

Review final sales acknowledgement, part numbers, specialty coating and verify all instructions where being followed according to customer’s drawings and specifications before submitting to the Production Control department.

Collected or provided updates, changes and status to any open sale orders with Warehouse and Operations Manager to verify delivery dates were being meet.

Prepare and compare Sales Acknowledgements to Customer Purchase Orders for accuracy before submitting to customer.

Review Margin report before submitting the Sale Acknowledgement to manager and make changes as needed or acquire approval from management.

Created Part Numbers for Quotes, Sales Acknowledgements and/or Work Orders for specialty products on non-standard product.

Submitted MTRs to customer for verification and approval when required.

Track and provide shipping statues to customers with an ETA.

Verified stock for STAT orders and/or accurate delivery dates.

Assist Sales Manager with training & support of new hires as needed.

Communicate effectively with customers and provide any changes on any delivery changes or updates.

Always handles customers in a caring, sensitive, and professional manner with a sense of urgency for high quality customer care.

TR Fastenings – Houston, TX 2011 – 2014

Customer Service Specialist

Ensures suspect identification, planning, account qualification and needs analysis at all prospect levels.

Telephones prospects to identify appropriate contacts, qualify and drive leads through the sales pipeline.

Identifies and closes additional purchases of products and services by customers' communities.

Works closely with Support, Community Management, Account Management and Business Development

Heath Consultants – Houston, TX 2008 –2010

Customer Service Specialist/In-Side Sales

Help resolve customer requests, questions and complaints, serve as liaison between my customers, my outside sales reps and various departments.

Provide pricing, inventory delivery information and processes orders as requested.

Set up new accounts, maintains records, perform work processing assignments and related clerical duties.

Ipsco Steel – Houston, TX 1999-2007

Inside Sales Assistant

Saved the company approximately $165 thousand dollars on claims

Customer service assist with various accounts

Various job duties; QA, Purchasing, Accounts Payables/Receivables, Reception back

up, Order Entry, HR

In-Care Therapeutic Service – Houston, TX 1997 - 1999

Technical Operator

Provide services that help restore function, improve mobility, relieve pain

Measure the patients' strength, range of motion

Document the patient's progress, conduct periodic examinations, and modify

treatments

Pitney Bowes Management Services – Houston, TX 1990 - 1997

Lead Technical Operator

Exceptional Customer Services skills

Cross training with several departments

Easily learns and adapts to new concepts

EDUCATION

2003 - 2003 San Jacinto College Houston, TX

First Responders License

1988-1989 VTI Technical School Houston, TX

Word Processing Degree

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