Maria Elena Vargas
832-***-**** • email@example.com
To provide leadership and expertise in all phases of the Sales functions with the primary focus on assisting the business in achieving its financial goals through sale metrics and high quality customer satisfaction.
SUMMARY OF QUALIFICATIONS
Detail – oriented
Computer Skills Type 65 plus wpm
Microsoft Word, Excel, Power Point, Acrobat Reader
Bilingual Spanish (speak, read and write)
Adaptable to change & able to work in a fast pace environment
Familiar with most materials which include but not limited to: B7, L7, B7M, L7M, B8 and B16.
Experienced and Knowledge with: Material Coating Specifications, Fasteners, Raw Material, Heat Codes & manufacturing process (Drawline, Heat Treat & Saw Shop)
Dan-Loc Bolt and Gasket – Houston, TX 2014 – 2015
Responsible for establishing final sell prices at a stable margin level.
Prepare quotes with Domestic and Non-Domestic studs bolts (ATS), tap ends, double ends & combination studs according to the customer requirements and specifications.
First point of contact for all non-standard specialty products and provided quote and final sell prices.
Source vendors for non-standard or in stocked products in the facility to provide a faster service to the customer.
Contact coating company for pricing, ETA for quote and/ or sales orders to provide status to the customer.
Collect new customer information for the credit department and open new line of credit.
Review final sales acknowledgement, part numbers, specialty coating and verify all instructions where being followed according to customer’s drawings and specifications before submitting to the Production Control department.
Collected or provided updates, changes and status to any open sale orders with Warehouse and Operations Manager to verify delivery dates were being meet.
Prepare and compare Sales Acknowledgements to Customer Purchase Orders for accuracy before submitting to customer.
Review Margin report before submitting the Sale Acknowledgement to manager and make changes as needed or acquire approval from management.
Created Part Numbers for Quotes, Sales Acknowledgements and/or Work Orders for specialty products on non-standard product.
Submitted MTRs to customer for verification and approval when required.
Track and provide shipping statues to customers with an ETA.
Verified stock for STAT orders and/or accurate delivery dates.
Assist Sales Manager with training & support of new hires as needed.
Communicate effectively with customers and provide any changes on any delivery changes or updates.
Always handles customers in a caring, sensitive, and professional manner with a sense of urgency for high quality customer care.
TR Fastenings – Houston, TX 2011 – 2014
Customer Service Specialist
Ensures suspect identification, planning, account qualification and needs analysis at all prospect levels.
Telephones prospects to identify appropriate contacts, qualify and drive leads through the sales pipeline.
Identifies and closes additional purchases of products and services by customers' communities.
Works closely with Support, Community Management, Account Management and Business Development
Heath Consultants – Houston, TX 2008 –2010
Customer Service Specialist/In-Side Sales
Help resolve customer requests, questions and complaints, serve as liaison between my customers, my outside sales reps and various departments.
Provide pricing, inventory delivery information and processes orders as requested.
Set up new accounts, maintains records, perform work processing assignments and related clerical duties.
Ipsco Steel – Houston, TX 1999-2007
Inside Sales Assistant
Saved the company approximately $165 thousand dollars on claims
Customer service assist with various accounts
Various job duties; QA, Purchasing, Accounts Payables/Receivables, Reception back
up, Order Entry, HR
In-Care Therapeutic Service – Houston, TX 1997 - 1999
Provide services that help restore function, improve mobility, relieve pain
Measure the patients' strength, range of motion
Document the patient's progress, conduct periodic examinations, and modify
Pitney Bowes Management Services – Houston, TX 1990 - 1997
Lead Technical Operator
Exceptional Customer Services skills
Cross training with several departments
Easily learns and adapts to new concepts
2003 - 2003 San Jacinto College Houston, TX
First Responders License
1988-1989 VTI Technical School Houston, TX
Word Processing Degree