STEPHANIE COX

Onsite Support Technician

PROFILE

Exceptional customer service experience to support both PC and MAC based applications. Recognized for ability to communicate, providing outstanding service ensuring client retention and positive feedback. Proven ability to remotely resolve issues through the voice of the customer techniques.

CONTACT

PHONE:

848-***-****

EMAIL:

adadlu@r.postjobfree.com

EDUCATION

Education

PC AGE Career Institute, Iselin, NJ January 2016 – November 2017

Internetwork Engineering Certificate

Coursework: Computers and Internet Fundamentals; Computer Hardware Installation and Troubleshooting; Networking Fundamentals; Microsoft Windows Desktop and Server Operating Systems; Cisco Router Configuration; Installing/Configuring VMware; Linux Administration

WORK EXPERIENCE

ComputaCenter, Bridgewater, NJ December 2017 – Present

Contractor

Provide on-demand support and build rapport with clients to tailor solutions for their specific needs

Recognized for completing all hardware repair with 98.3% accuracy

Received a 97% customer satisfaction rating from clients on tickets completed

Office Assistant, Edison, NJ February 2017 – October 2017

Greet and enroll students for classes; keep customers informed on what is learned in each level

Provide friendly and courteous service representing the best interests of the company