Customer Service Representative
Resume:
Taylor Speech
Arlington, TX
************@*****.***
Authorized to work in the US for any employer
Work Experience
Courier/Delivery Driver
Grand Prairie Memorial Library - Grand Prairie, TX May 2018 to March 2019
Deliver library materials across each of the library branches. Cash handling and secure drop off duties
Provide excellent customer service while working in circulation help desk. Student Account Specialist
University of Texas at Arlington - Arlington, TX
January 2017 to February 2018
Provided payment and billing options for prospective students regarding tuition and subsequent fees in a fast pace call center environment.
Shift Supervisor/Customer Service Representative
University of Texas in Arlington Library - Arlington, TX January 2014 to May 2016
Managed day-to-day operations of secondary branches of library Trained incoming employees of policy and procedure Referencing through in-person and through a Virtual Chat line Service Provide excellent customer service
Handled packaging and shipping responsibilities
Troubleshooting electronic office equipment (printers, PC, laptop, tablets) Customer Service Representative/Cashier
Northlake College Bookstore - Irving, TX
June 2010 to March 2013
Operate Cash Register
Maintain stock and inventory
Provide excellent customer service
Handled packaging and shipping responsibilities
Retail Sales Associate
Macy's Department Store - Dallas, TX
February 2012 to August 2012
Operate Point of Sale register
Provide excellent customer service
Active in Loss Prevention duties
Up-selling merchandise
Valet Attendant/Courtesy Cart Driver
Ballpark in Arlington - Arlington, TX
March 2009 to February 2010
Operate Motorized Vehicles
Provide excellent customer service
Provide transportation for patrons to and from stadium Education
University of Texas at Arlington - Arlington, TX
Bishop Dunne High School - Dallas, TX
Skills
POS operating system (4 years), MIcrosoft Office Suite (5 years), ArcGIS Software (3 years), Customer Service, Microsoft Word, Microsoft Office, Driving, fast learner, MS Office, Powerpoint, Driver, Word Certifications/Licenses
driver's license
Additional Information
SKILLS
Proficient in:
POS operating system
Microsoft Office
ArcGIS 10.1 and ArcView
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