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Customer Service Representative

Arlington, Texas, United States
September 16, 2019

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Taylor Speech

Arlington, TX


Authorized to work in the US for any employer

Work Experience

Courier/Delivery Driver

Grand Prairie Memorial Library - Grand Prairie, TX May 2018 to March 2019

Deliver library materials across each of the library branches. Cash handling and secure drop off duties

Provide excellent customer service while working in circulation help desk. Student Account Specialist

University of Texas at Arlington - Arlington, TX

January 2017 to February 2018

Provided payment and billing options for prospective students regarding tuition and subsequent fees in a fast pace call center environment.

Shift Supervisor/Customer Service Representative

University of Texas in Arlington Library - Arlington, TX January 2014 to May 2016

Managed day-to-day operations of secondary branches of library Trained incoming employees of policy and procedure Referencing through in-person and through a Virtual Chat line Service Provide excellent customer service

Handled packaging and shipping responsibilities

Troubleshooting electronic office equipment (printers, PC, laptop, tablets) Customer Service Representative/Cashier

Northlake College Bookstore - Irving, TX

June 2010 to March 2013

Operate Cash Register

Maintain stock and inventory

Provide excellent customer service

Handled packaging and shipping responsibilities

Retail Sales Associate

Macy's Department Store - Dallas, TX

February 2012 to August 2012

Operate Point of Sale register

Provide excellent customer service

Active in Loss Prevention duties

Up-selling merchandise

Valet Attendant/Courtesy Cart Driver

Ballpark in Arlington - Arlington, TX

March 2009 to February 2010

Operate Motorized Vehicles

Provide excellent customer service

Provide transportation for patrons to and from stadium Education

University of Texas at Arlington - Arlington, TX

Bishop Dunne High School - Dallas, TX


POS operating system (4 years), MIcrosoft Office Suite (5 years), ArcGIS Software (3 years), Customer Service, Microsoft Word, Microsoft Office, Driving, fast learner, MS Office, Powerpoint, Driver, Word Certifications/Licenses

driver's license

Additional Information


Proficient in:

POS operating system

Microsoft Office

ArcGIS 10.1 and ArcView

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