BUSINESS OPERATIONS MANAGER/CONSULTANT

Qualifications Profile

Goal-driven and performance-focused professional, offering well-rounded experience in business operations management; backed by proven record of success in increasing revenue and improving processes. Skilled at creating business plans, coordinating programs and events, formulating cost-effective solutions, addressing client needs and concerns, and supervising cross-functional teams toward business process improvement, profitability enhancement, customer satisfaction, and organizational growth. Effective at building relationships and working collaboratively with clients, management, and diverse individuals. Articulate communicator, with knowledge of Spanish language.

Summary of Relevant Experience

Business Operations Management

oHeld accountability in booking hotel accommodations and transportation; processing invoices; and collecting payments

oEfficiently handled daily customer-facing activities, as well as performed opening and closing duties

oPrepared and presented business reports identifying sales opportunities and trends to the executive team leaders

oParticipated in developing and implementing program plan to increase sales and promote customer loyalty through heightened credit production

oExhibited efficiency in designing merchandise and department layout toward sales growth and customer satisfaction, and in addressing issues to restore and promote good public relations

oGenerated flyers for local schools and businesses, contacted members, and prepared newspaper advertisements to boost awareness and promote growth of a club

oPlayed an integral role in optimizing sales by 25% through implementation of service standards

oMade substantial contribution in enhancing standards of service focusing on building regular clientele, thus achieving an increase of 20%

Personnel Supervision and Training

oCreated and executed training programs for incoming bartenders and bar backs, as well as managers and trainers

oConceptualized, delegated, and oversaw work appraising performance for over 25 bartenders

oLed the establishment of training systems for more than 20 locations

oCarried out hiring process from applicant screening to new hire orientation

oProvided guidance and counseling to associates in line with company productivity goals

oSteered efforts in evaluating training needs and facilitating appropriate methods to improve revenue by 25%

oServed as the driving force in boosting customer service scores by 8% through staff training on innovative job procedures

Customer Service

oAssumed accountability in developing travel plans in accordance to each client’s needs

oEnsured utmost client satisfaction by delivering first-rate services including aiding them with order selections and offering suggestions on beverages

Cross-functional Collaboration

oRendered hands-on assistance in building long-lasting relationships between students and department stores

Work History

Skyline Park, Atlanta, GA (Sep 2017–Present)

Bar Manager May 2018–Present

Bartender Sep 2017–Dec 2017

United Travel, LLC, Austell, GA

Owner Operator Dec 2016–Present

Wynn Las Vegas, Las Vegas, NV

Bartender Dec 2017–May 2018

Pappasito’s Cantina, Marietta, GA (Feb 1998–Dec 2017)

Bar Coach Bartender Jun 2006–Dec 2017

Lead Trainer Server Head Waiter Feb 1998–Jun 2006

Kohl’s Department Store, Roswell, GA (May 2013–Aug 2015)

Executive Assistant Store Manager May 2014–Aug 2015

Campus Ambassador May 2013–May 2014

Executive Management Intern May 2013–Sep 2013

Marriott Marquis, Atlanta, GA

Bartender Banquet Server Apr 2011–Jul 2013

Cobb Futbol Club, Marietta, GA

Director of Recreational Program Feb 2010–Aug 2010

Education

Bachelor of Business Administration in Management: May 2014

Kennesaw State University, Kennesaw, GA

GPA: 3.75/4.0

Dean’s List

License

National Coaching License ‘D’, US Soccer: State of Georgia

Awards

Manager of the Quarter: 2018 – Slater Hospitality, Atlanta, GA

Employee of the Year: 2006 and 2016 – Pappasito’s Cantina, Marietta, GA

New Beverage Development Contest Winner: 2005 – Pappasito’s Cantina, Marietta, GA

Activities

Participant, 5k Races

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