Director of Operations

Chuck R. Boyd

****.*****@**********.*** C: 469-***-**** 1704 Woodlawn Trl, Prosper TX 75078

DIRECTOR of OPERATIONS & SUPPLY CHAIN LEADER

EXECUTIVE SUMMARY

Dynamic and competitive leader possessing invaluable experience steering management strategies influencing entire supply chain efforts, pinpointing inefficiencies and developing/supporting teams. Multi-Industry experience in diverse markets and cultures encompassing full financial, resource and service accountabilities. Solid experience in planning, implementing and executing strategies to exceed business objectives. Self-motivated with excellent leadership skills and exceptional hands-on focus to optimize employee/organization capabilities. SELECTED AREAS of EXPERTISE

P&L – Expense Management – Business Strategy – Team Development – Vender Relations – Customer Relations – Team Collaboration – KPI Development/Tracking – Project Management – Process Design/Implementation – Performance & Efficiency – Manufacturing – Packaging – Value Added Services – B2B & B2C – Sales & Marketing – Multi-Site Management – Account Management – Inventory Management - E-Commerce – Retail – Food & Beverage – Automotive – Aerospace - Technology – Quality Management – Change Management – Matrix Management – Engineering & Automation – Conflict Resolution – Organization Policy/Procedure – Negotiation – MRP/ERP – WMS/TMS – Domestic/International – Contract Administration – Data Analysis PROFESSIONAL EXPERIENCE

XPO Logistics Dallas, TX Executive leader of key accounts and multiple locations Director of Operations Facilitated customer relations, safety, quality, inventory, 7/2016 to 6/2019 value-add services, systems, processes, staff & performance

Championed 11 account transitions and 24 start-ups

Proactively managed operations, P&L’s, KPI’s, FTE’s, direct reports, procurement, vendors, HR, and corporate programs

Key developer/implementer of solutions throughout supply chains achieving planned results and performance

Collaborated to ignite immediate actions within struggling operations needing swift changes to regain control

Expertly advised on supply chain challenges and solutions WePack/Amware Dallas, TX Implemented inventory control program across network to Director/GM resolve poor inventory accuracy and resolve service issues 4/2014 to 6/2016 Introduced automation solutions and capital improvement projects to gain productivity and enhance bottom line results

Mentored cultural change and actively developed effective teams of FTE’s, supervisors, managers and support roles

Entrepreneurial pursuit delivering regional growth/presence Jacobson Co Dallas, TX Thrived overseeing order fulfillment and packaging accounts Director/GM Consistently exceeded financial goals for assigned region 5/2008 to 3/2014 Effectively managed issue resolution and contractual SLA’s

Expertise in operations call upon to assist with network issues to define and implement recover and/or correction actions Kenco Inc Nashville, TN Took control of struggling market needing leadership and General Manager change. Recovered market footprint and customer confidence 5/2005 to 2/2008 Developed staff, processes & procedures and service capabilities in order to establish consistency and new business

Engineered process and layout changes that yielded a 300% increase in productivity and order fulfillment accuracy

Mentored direct and hourly associates into effect workforce Argent Service OKC, OK Directed major projects managing engineers and project Managing Director support resources delivering contacted services 9/2000 to 5/2005 Challenged to deliver clients with solutions that enhanced bottom-line and provided consistent long-term ROI

Deployed engineered standards, best methods and process design and/or streamlining to achieve best in class operation

Professional member servicing the Oklahoma Manufacturing Extension and recognized for $85 million in retained annual sales through LEAN training and facilitation

Smithco Inc Tulsa, OK Operations leader of production servicing net sales of $60 Plant Manager million dollars of annual sales

5/1994 to 5/2000 200+ hourly associates performing fabrication and assembly

Responsible for raw materials, purchasing and vendors

Achieved 87% reduction in safety incidents while delivering increases in production throughput

Altec Lansing OKC, OK Provided engineering support for fabrication and assembly Shift Manager/MFG Eng. Quickly promoted to Shift Manager overseeing 80+ associates 10/1992 to 3/1994 Developed new assembly processes and reduced wastes

Managed materials, supplies and finished goods inventories EDUCATION & TRAINING

B.S. Industrial Engineering Southwestern Oklahoma State University Lean Train the Trainer National Institute of Science and Technology Value Stream Mapping National Institute of Science and Technology Lean Project Facilitator National Institute of Science and Technology

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