Curriculum Vitae:

ABDUL NASEER P MOHAMED

Mobile: + 974 – 77754354

Email: adacsj@r.postjobfree.com

CAREER OBJECTIVE:

To obtain a challenging position in an Information Technology environment where my resourceful breadth of experience, to be associated with a progressive organization which can provide me with a dynamic work sphere to extract my inherent skills as a Professional, use and develop my aptitude to further the organization’s objectives and also attain my career targets in the progress.

EMPLOYMENT HISTORY:

EMPLOYMENT EXPERIENCE IN BRIEF: (QATAR / INDIA)

WORK EXPERIENCE IN (QATAR & INDIA) - SINCE 2008 (11+Years in total)

2013 to Present : Salam Technology – Doha Qatar

List of Projects

Qatar Gas Operating Company Ltd (Oil & Gas Sector) IT Support and Monitoring Engineer

RasGas Company Limited (Oil and Gas Sector) IT Support Engineer

Barzan Onshore projects IT Support Engineer

Ooredoo Qatar (Telecom Sector) IT Monitoring Engineer

Al Khaliji Bank IT Support Engineer

Monitor IT infrastructure (including servers, Services and Network devices) via Dashboards and alerts triggered by NOC monitoring tool (MS SCOM). .

Perform initial analysis of the alerts triggered or anomalies observed on the dashboards and communicate to concerned SME for validation.

Analyse and investigate repeated alerts, noticed in NOC monitoring tools and correlate as necessary with other sources or obtain feedback from the respective SME.

Maintain knowledge base article with event details, which serves as a reference to NOC team in case of repetition of the same/similar incident in future.

Provide support to incident handlers during investigations.

Track and update the lifecycle of cases.

Prepare and review daily and weekly reports with NOC Team Lead.

Update Service availability tracker list for weekly/monthly report.

Update SCCM KPI and SCOM tracker lists.

Provide on call support to RasGas users for Desktop, VPN and Black Berry services.

Monitor Ooredoo devices (Cisco and Huawei) for business customers via Dashboards and alerts triggered by NOC monitoring tool (HP OPS Bridge).

Managing LAN and WAN of GDI network manage services.

Fault analysis and record updating to avoid repetitive faults for better performance.

Responsible for providing 24x7 networking support in production environment.

Generate E health report for the bandwidth issues as per Ooredoo customer requirements.

Setting up new user’s accounts and profiles and dealing with password issues.

Managing & Maintaining McAfee Antivirus and ensure all workstations are always running with latest updates

Imaging, configuring and installing systems issued to users, decommission retired systems.

2012 to 2013 : ORYX GTL (Oil and Gas sector under QP-SASOL Joint venture)

Senior IT Helpdesk Support

2011 to 2012 : Denver Engineering & Contracting Co.-Doha Qatar

IT Administrator

2010 - 2011 : Al Wataniya Concrete L.L.C. – Doha Qatar

IT Officer

2008– 2010 : IDC English School

IT Support Engineer cum IT Lab Instructor

Manage the Active directory on the Windows 2008 & 2003 Server.

Familiar with Plant software’s installation like Aspen Explorer and Hysis.

Installing, Supporting, Administrating Local Area Network (LAN)

Managing and Monitoring Firewall Security device (Cyberoam).

Managing Company Website by updating necessary information.

Creating and Configuring Company Emails Account on MS Outlook.

Import production data file from client ERP Server to parent ERP server

Monitoring telephone system PBX.

Setting up new user’s accounts and profiles and dealing with password issues.

Total control of users, groups, network access levels & rights.

Installation & Configuration of Network Cables and Devices

Configuring wireless router.

Remote administration and maintenance of software.

Provide technical assistance for users.

Assigning group policies for Domain Users and terminal users ( ERP users )

Perform daily system monitoring, verifying the integrity and availability of all hardware, verifying completion of scheduled jobs such as backups

Maintenance of PC's, laptops and printers.

Responsible for purchasing of software and hardware for the company.

Installing and configuring computer hardware, operating systems and applications;

Provide basic training for use of our systems to new staff.

PROJECTS HANDLED:

oKeppel Senghers Solutions (QATAR) –2011 August

Installing and implementation of CAT6 cabling system for 105 nodes.

oChristian Dior, Villaggio (QATAR) – 2011 November

Installing and implementation of CAT6 cabling, install rack and switches, PBX connection And also upgrade previous networking connections.

oLounge Bar in Pearl Qatar ( QATAR) – 2011 December

Installing and implementation of network cabling and install wall mount rack, Switches

TECHNICAL SKILLS:

CSM Tools : HP OPS Bridge, MS Scom

CRM Tools : Seibel, BMC.

Networking Knowledge : Domain Controller (DNS), Active Directory (AD), Dynamic Host

Configuration Protocol (DHCP), LAN, WAN &Trouble shooting.

Hardware Knowledge : PC Assembling, Installation & Trouble Shooting.

Programming Languages : C & C++

Operating Systems : Windows 2000, 2003-Server, 2008-Server, XP, windows 7, 8 and 10.

Office Package :MS Office 2003/2007/2010/2013/2016

KEY SKILLS:

Highly self-motivated personality.

Excellent abilities to follow instructions and complete responsibilities.

Excellent ability to work under pressure.

Excellent communication skills.

Ability to learn quickly.

PROFESIIONAL ACADEMIC ATTAINMENT (QUALIFICATIONS):

Master Degree in Computer Application (MCA) with first class from Annamalai University, India. (2009)

B.Sc. (Computer science) from Calicut University Kerala, India. (2004 to 2007).

Plus Two from Board of Higher Secondary, Kerala, India. (2002 to 2004).

SSLC with 72% under the Board of public examination, Kerala (2002) from NIMS Al-Ain, U.A.E.

INTERNATIONAL CERTIFICATIONS:

MCSA (Microsoft Certified Solutions Associate: Windows Server 2012)

(Certification ID: F423-8096, Date: 07/ Oct/ 2015, Country: India).

MCP (Microsoft Certified Professional)

(Certification ID: F420-5911, Date: 02/ Oct/ 2015, Country: India).

CCNA (Cisco Certified Network Associate)

(CISCOID: CSCO 11543739, Date: 08/Jan/2009, Country: India).

OTHER CERTIFICATIONS:

Certificate of Appreciation in “Successful Completion of HQ Migration” from Qatar Gas Operating Company Limited. Doha, Qatar.

Certificate of completion in CUSTOMER CARE & COMMUNICATION SKILLS (Improvement Programs) from RasGas Company Limited. Doha, Qatar.

Certificate of participation in INTEGRATED MANAGEMENT SYSTEM (ISO Awareness for Quality/Environment/OHSAS) from Al-Wataniya Concrete Co. L.L.C – Doha, Qatar.

Certificate of participation in 6S AWARENESS (Improvement Programs) from Al-Wataniya Concrete Co. L.L.C- Doha, Qatar.

Certified in A+(Assembling, Trouble Shooting & OS installation) & N+(Networking, Media Topologies & Configuring Network) From Aptech Computer Education

PERSONNEL DETAILS:

Full Name : Abdul Naseer P Mohamed

Marital Status : Married

Date of Birth : 26-09-1984

Passport Number : H3990550

Driving License : Valid Qatar Driving License

Nationality : Indian

Languages Known : English, Arabic, Hindi & Malayalam.

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