Manager Project
Resume:
CV. Ben De Nysschen
Project Manager/Service Delivery Manager/Account Manager
PERSONAL DETAILS
Last Name:
de Nysschen
First Name/s:
Ben
Nationality:
South African
ID Number:
Availability:
1 Calendar Months' Notice
Location:
Pretoria
Gender:
Male
Race:
White
Languages:
English and Afrikaans
***.**.********@*****.***
Cell
EDUCATION & QUALIFICATIONS
Date
Institution/Organisation
Degree/Diploma
2002 - 2006
Cranefield, College of Project Management
Advanced Diploma in Project Management (Completed)
Advanced Diploma in Program Management (Completed)
1999
Damelin
Diploma Project Management (Completed)
Cisco Systems
Cisco VoIP Certified
1988
Wonderboom High School
Senior Certificate (Matric/Grade 12)
CERTIFICATES/COURSES/TRAINING
Date
Institution/Organisation
Certificate/Course/Training
2002
The Achievement Spectrum
Assertiveness
2002
Effective Executives
Negotiation skills
2001
CS Holdings
MS Project
2001
Thinking Dimensions
Problem Solving & Decision Making
2001
GIMT
Financial management for no Financial Managers
2000
Cisco Systems
CVOICE (sp1785725)
2000
Nortel UK
Nortel Frame relay on Passport
2000
Nortel Operating and monitoring
2000
Nortel Provisioning & Maintaining
1998/2000
Cabletron
Cabletron VLAN Manager
Cabletron Spel Spectrum Element Manager
Cabletron CS Smart Switching
IBM South Africa
MITP Project management
Damelin
Project management
Achieve Global
Coaching Quality Service Skills
1998
Cabletron
CSE (Cabletron System Engineer)
1995 - 1998
Cisco Systems
New Horizons
ICRC Introduction to Cisco Router Configuration
ACRC Advanced Cisco Router Configuration
IMCR Installation, Maintenance of Cisco Routers
Cisco Systems
New Horizons
CID Cisco Internetworking Design
SCO Introduction
SCO V/386 administration
SCO TCP/IP administration
SCO UUCP Admin
SCO Shell Programming
Frame Relay (IBM South Africa)
Training Institute
Computer operator
MVS/XA Concepts
D Base III Plus
Telkom Training
LAN Fundamentals
Radiokom
Novel User Basics
Dimension Data
Cisco Router Software Configuration
Persetel
Apertus Gateway Course
Comten System Structure, Installation Operation
HPS
TCP/IP
Lan Fundamentals
PROFESSIONAL EXPERIENCE
May 2016 - Present
Huawei Technologies PTY Ltd, South Africa
Project Director/ Service Project Manager (SPM)/ Service delivery Manager
Department: AMS (Assurance and Managed Service)
Overview: Project Director/ Service Project Manager (SPM)/ Service Delivery Manager for Cell C, Customer Relation and Satisfaction, SLA with customer that must be fulfilled. Manage remote teams of experts that supporting the complete network.
Responsibilities/Contributions:
Achievements - 2016-2017: Several rewards including future Star, and case publication for improving customer value - SLA and service deliverables (Magazine print reporting - Coffee table magazine - performance management; KPi; systems and processes explained - view Sample in Annex 1).
Huawei Provide support and maintenance services for the complete carrier network and also spare part managed service From RAN - TX - Microwave - MPLS - Core Network/ VoWifi/ LTE/ 3G/ 2G through to the BSS/SBS Billing systems and interfaces and interworking:
Remote Technical and Software Support (“RTSS”).
Spare Part Management Service (“SPMS”).
Hardware Repair and Return Service (“HRRS”).
On-site/Local support Team
Network Management Systems
RTSS for: (Remote Technical Support Services)
oRAN Equipment. (Radio Access Network / LTE/3G/2G)
oCore Network Equipment. (MSC, MGW, SGSN, GGSN, UMG, VMSC, HLR, HSS, SCP)
oMBT-ATN and Microwave Equipment. (Access Routers)
oIP MPLS/DWDM Network. (Dense Wavelength Division Multiplexing (DWDM) / Multiprotocol Label Switching (MPLS)
SPMS for: (Spare Part Management Services)
oRAN Equipment.
oCore Network Equipment.
oMBT-ATN and Microwave Equipment.
oIP MPLS/DWDM Network.
Reason for Leaving: Focus on Cloud Computing, Digital Transformation, contract ended.
PROFESSIONAL EXPERIENCE
April 2011 - March 2015
AtlanticHire (Atlantic Equipment Hire/Sales & Services)
Own Business
Overview: Atlantic Equipment Hire/Sales & Services Company in Swakopmund Namibia, supplying equipment hire sales & services to local industries and businesses, construction and mining sector.
Responsibilities/Contributions:
Support to Husab Project - Swakopmund Uranium - Supply of access equipment and construction related equipment, manage projects related to the services we offer.
Supply access equipment to Tsumeb Smelter via Murrey and Robberts as contractor on site. (Goscor Access Rental Local supplier).
Supply access equipment and services to FILM Industry: e.g. Kennedy Miller Mitchell for the MAD Max fury road project
Client base include (Stefanutti Stocks, Botes & Kennedy, Murrey & Robberts and many more local contractors). Offer project management services.
Manage all aspects of the business as owner.
Reason for Leaving: Please provide the reason for leaving the company at the time?
OTHER EXPERIENCE - Previous Roles
Duration
Institution/Organisation
Role
Feb 2010 – March 2015
Gecko Adventure CC: Adventure Motorcycle Tours and Safaris
Tour Operator: Gecko@Venture offer adventure motorcycle tours in Namibia and the rest of Southern Africa, we offer fully inclusive tours with Motorcycles KTM 690, 990 and Honda XR 650, support Vehicle as well as logistics planning.
March 2008 – April 2011
Owner Guesthouse Gecko, Klein Windhoek, Namibia
Owner Guesthouse Gecko (Guesthouse Gecko - Hotel/Tourism/Accommodation)
PROFESSIONAL EXPERIENCE
Dec 2000 - Dec 2009
NSN (Nokia Siemens Networks - Namibia)
Siemens
Country Director/ Project/Program Manager
Overview: Siemens Telecommunication then Nokia Siemens Networks from 2000 to 2009.
Responsibilities/Contributions:
Account Manager/Project Manager (AM/PM), MTC Namibia and Cell One (Then changed to LEO), Nokia Siemens Networks; CMO MEA Middle East and Africa (2004 - 2009)
CMO MEA SubR SA SADC
Achievements (2005 - 2009):
Appointed as Country Director for NSN Namibia in 2007, and then also relocated to Namibia in order to run with NSN interests in Namibia. Responsible for all aspects of the business and projects, as well as acting as Account Manager for NSN two major clients at that stage MTC Mobile and LEO (Both Mobile operators in Namibia). Responsible for all projects related to the two accounts. Full turnkey project - equipment supply, construction of sites, network planning and project management.
Awarded turnkey contract for NSN (Egypt) - LEO network (Namibia).
MTC Achieved overall sales target of 215% 2006 (Total 67Mil OE).
MTC Achieved overall sales target of 130% 2005 (Total 25Mil OE).
MTC Awarded Complete 3G Network 2006/7 (Radio, Core, SGSN etc).
MTC Awarded 2nd MSC (Mobile Switching Centre) for Oshakati.
MTC Awarded MMSC solution, replacing competition.
MTC Awarded USSD platform.
MTC Awarded a number of Cisco solutions.
Overall increasing Siemens footprint in the MTC Namibia account in year one of heading the account.
Project/ Program Manager: Business Development Group/Value added services (VAS) and ISS: Telecommunications (Dec 2000 - Dec 2003)
Main Projects in Telecommunication industry
Summary of Projects successfully completed:
WAP Gateway Solution - CellPlus (Mauritius).
SEMA SMSC (Short Message Service Center) & USSD Deployment - Cell C.
bWyz - EVD (Electronic Voucher Distribution) Application - Cell C.
Siemens Global Website “E-biz Portal” - Siemens SA content and Website build (Content Management & Population of Content).
Openwave MMS (Multi Media Messaging) - Vodacom SA (My Life).
Tecnomen AIP/IVR (Assisting intelligent peripheral) - Vodacom SA.
Siemens Monitoring System/Lawful interception - Confidential.
Zambia - bWyz - EVD (Electronic Voucher distribution) - Savannah Communication.
Siemens IVR (Interactive Voice Response) - Celtell Malawi(Voting for Bigbrother Africa).
Fun & Music Greeting Solution (Partners Tecnomen & Appload) - Cell C.
Proposal/Bid management for all RFx, including process management.
All above-mentioned projects were completed successfully on time, in budget and with the highest standards of quality. My main responsibilities as project/ programme manager is supplier/subcontractor management, project planning, scheduling, controlling, customer relationship management, and project team management
Planning and co-ordination of project execution.
Achievement of the project objectives.
Meeting the planned deadlines.
Minimise costs and optimise profit margins.
Managing risk.
Implementation of quality assurance and verification procedures.
Ensuring compliance SOW.
Scheduling, monitoring and controlling all activities necessary to execute the projects.
Obtain customer acceptance.
Fulfil the conditions of the contract.
Ensure customer satisfaction.
Due to the nature of my work and the profile of customers I deal with on a daily basis, I focus on providing and maintaining a very high standard in my work. I strive towards a professional approach in everything that I do for Nokia Siemens Networks as well as my customer and at all times maintain a professional and respectful relationship with a project team, the customer and my peers.
Reason for Leaving: In 2009, after I successfully signed a turnkey project for NSN, I already had two personal business interests, Guesthouse and Adventure Motorcycle Tour Operator in Namibia, and I decided to focus on the business, and it needed my attention.
PROFESSIONAL EXPERIENCE
1998 - Dec 2000
Bytes Technology Group
Network Engineer/ Project Manager
Responsibilities/Contributions:
Main Projects:
Cisco VOIP (Voice over IP) and VPN Solution - RTT couriers and Nestle SA.
I was responsible for the design, engineering and project management of the solution and the implementation thereof. During these projects I also Certified as a Cisco VoIP expert, successfully completing the Cisco Voice exam (CVOICE, Cisco Voice Frame Relay, ATM, and IP: SP1785725). I also successfully completed a Project Management diploma with Damelin in September 1999:
Cabletron Switching, VLAN Architecture design and implementation and Support - De Beers Mining (Botswana Jwaneng Mine, Aquarium).
Project Manager & engineer for the design and implementation of above-mentioned project.
Network architecture design and implementation - Tsogo SUN.
VPN - Solutions.
Customer support.
Customer relationship management (CRM).
Reason for Leaving: I was asked to join the Siemens ISS Team as Project Manager, Siemens approached me.
PROFESSIONAL EXPERIENCE
1997 - 1998
IBM Global Services - Now AT&T
Network Engineer/ Project Leader
Responsibilities/Contributions:
I was responsible for integration of new customers in to IBM’s MPN (Multi-Protocol Network) enabling them to communicate with international services e.g. information exchange, Openet, Internet, etc. I was also responsible for the design, implementation and maintenance of their MDNS (Managed Network Data Services) customers.
Responsibility’s included the Project management, design, implementation, and maintenance of IBM and Cisco router networks supporting multiple protocols e.g. TCP/IP, IPX, SNA and DLSw.
Reason for Leaving: Better Opportunity with Bytes, job offer
PROFESSIONAL EXPERIENCE
1992 - 1997
Telkom South Africa
Network Engineer
Responsibilities/Contributions:
Coordination, implementation and entry level project management of special investigation / projects based on technology or based on user/ customer requirements.
Configuration, implementation, design and maintenance of the network (Network infrastructure consisted of approximately 800 Cisco routers called TIENet, which is TELKOM SA Private internal data network). The network was designed using Cisco router products and Bay Networking products. Extensive experience in the following protocols TCP/IP, IPX, SNA, DEC and OSI (CLNS).
Reason for Leaving: I received JOB offer from IBM, at the time it was a good opportunity
PROFESSIONAL EXPERIENCE - Previous Roles
Duration
Institution/Organisation
Role
1990 - 1992
CCS (Central Computer Services)
IT Networking, Facility Manager
1989 - 1990
SANDF
During my service I completed a junior leadership course and qualified as instructor in special weapons.
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