CV. Ben De Nysschen
Project Manager/Service Delivery Manager/Account Manager
1 Calendar Months' Notice
English and Afrikaans
EDUCATION & QUALIFICATIONS
2002 - 2006
Cranefield, College of Project Management
Advanced Diploma in Project Management (Completed)
Advanced Diploma in Program Management (Completed)
Diploma Project Management (Completed)
Cisco VoIP Certified
Wonderboom High School
Senior Certificate (Matric/Grade 12)
The Achievement Spectrum
Problem Solving & Decision Making
Financial management for no Financial Managers
Nortel Frame relay on Passport
Nortel Operating and monitoring
Nortel Provisioning & Maintaining
Cabletron VLAN Manager
Cabletron Spel Spectrum Element Manager
Cabletron CS Smart Switching
IBM South Africa
MITP Project management
Coaching Quality Service Skills
CSE (Cabletron System Engineer)
1995 - 1998
ICRC Introduction to Cisco Router Configuration
ACRC Advanced Cisco Router Configuration
IMCR Installation, Maintenance of Cisco Routers
CID Cisco Internetworking Design
SCO V/386 administration
SCO TCP/IP administration
SCO UUCP Admin
SCO Shell Programming
Frame Relay (IBM South Africa)
D Base III Plus
Novel User Basics
Cisco Router Software Configuration
Apertus Gateway Course
Comten System Structure, Installation Operation
May 2016 - Present
Huawei Technologies PTY Ltd, South Africa
Project Director/ Service Project Manager (SPM)/ Service delivery Manager
Department: AMS (Assurance and Managed Service)
Overview: Project Director/ Service Project Manager (SPM)/ Service Delivery Manager for Cell C, Customer Relation and Satisfaction, SLA with customer that must be fulfilled. Manage remote teams of experts that supporting the complete network.
Achievements - 2016-2017: Several rewards including future Star, and case publication for improving customer value - SLA and service deliverables (Magazine print reporting - Coffee table magazine - performance management; KPi; systems and processes explained - view Sample in Annex 1).
Huawei Provide support and maintenance services for the complete carrier network and also spare part managed service From RAN - TX - Microwave - MPLS - Core Network/ VoWifi/ LTE/ 3G/ 2G through to the BSS/SBS Billing systems and interfaces and interworking:
Remote Technical and Software Support (“RTSS”).
Spare Part Management Service (“SPMS”).
Hardware Repair and Return Service (“HRRS”).
On-site/Local support Team
Network Management Systems
RTSS for: (Remote Technical Support Services)
oRAN Equipment. (Radio Access Network / LTE/3G/2G)
oCore Network Equipment. (MSC, MGW, SGSN, GGSN, UMG, VMSC, HLR, HSS, SCP)
oMBT-ATN and Microwave Equipment. (Access Routers)
oIP MPLS/DWDM Network. (Dense Wavelength Division Multiplexing (DWDM) / Multiprotocol Label Switching (MPLS)
SPMS for: (Spare Part Management Services)
oCore Network Equipment.
oMBT-ATN and Microwave Equipment.
oIP MPLS/DWDM Network.
Reason for Leaving: Focus on Cloud Computing, Digital Transformation, contract ended.
April 2011 - March 2015
AtlanticHire (Atlantic Equipment Hire/Sales & Services)
Overview: Atlantic Equipment Hire/Sales & Services Company in Swakopmund Namibia, supplying equipment hire sales & services to local industries and businesses, construction and mining sector.
Support to Husab Project - Swakopmund Uranium - Supply of access equipment and construction related equipment, manage projects related to the services we offer.
Supply access equipment to Tsumeb Smelter via Murrey and Robberts as contractor on site. (Goscor Access Rental Local supplier).
Supply access equipment and services to FILM Industry: e.g. Kennedy Miller Mitchell for the MAD Max fury road project
Client base include (Stefanutti Stocks, Botes & Kennedy, Murrey & Robberts and many more local contractors). Offer project management services.
Manage all aspects of the business as owner.
Reason for Leaving: Please provide the reason for leaving the company at the time?
OTHER EXPERIENCE - Previous Roles
Feb 2010 – March 2015
Gecko Adventure CC: Adventure Motorcycle Tours and Safaris
Tour Operator: Gecko@Venture offer adventure motorcycle tours in Namibia and the rest of Southern Africa, we offer fully inclusive tours with Motorcycles KTM 690, 990 and Honda XR 650, support Vehicle as well as logistics planning.
March 2008 – April 2011
Owner Guesthouse Gecko, Klein Windhoek, Namibia
Owner Guesthouse Gecko (Guesthouse Gecko - Hotel/Tourism/Accommodation)
Dec 2000 - Dec 2009
NSN (Nokia Siemens Networks - Namibia)
Country Director/ Project/Program Manager
Overview: Siemens Telecommunication then Nokia Siemens Networks from 2000 to 2009.
Account Manager/Project Manager (AM/PM), MTC Namibia and Cell One (Then changed to LEO), Nokia Siemens Networks; CMO MEA Middle East and Africa (2004 - 2009)
CMO MEA SubR SA SADC
Achievements (2005 - 2009):
Appointed as Country Director for NSN Namibia in 2007, and then also relocated to Namibia in order to run with NSN interests in Namibia. Responsible for all aspects of the business and projects, as well as acting as Account Manager for NSN two major clients at that stage MTC Mobile and LEO (Both Mobile operators in Namibia). Responsible for all projects related to the two accounts. Full turnkey project - equipment supply, construction of sites, network planning and project management.
Awarded turnkey contract for NSN (Egypt) - LEO network (Namibia).
MTC Achieved overall sales target of 215% 2006 (Total 67Mil OE).
MTC Achieved overall sales target of 130% 2005 (Total 25Mil OE).
MTC Awarded Complete 3G Network 2006/7 (Radio, Core, SGSN etc).
MTC Awarded 2nd MSC (Mobile Switching Centre) for Oshakati.
MTC Awarded MMSC solution, replacing competition.
MTC Awarded USSD platform.
MTC Awarded a number of Cisco solutions.
Overall increasing Siemens footprint in the MTC Namibia account in year one of heading the account.
Project/ Program Manager: Business Development Group/Value added services (VAS) and ISS: Telecommunications (Dec 2000 - Dec 2003)
Main Projects in Telecommunication industry
Summary of Projects successfully completed:
WAP Gateway Solution - CellPlus (Mauritius).
SEMA SMSC (Short Message Service Center) & USSD Deployment - Cell C.
bWyz - EVD (Electronic Voucher Distribution) Application - Cell C.
Siemens Global Website “E-biz Portal” - Siemens SA content and Website build (Content Management & Population of Content).
Openwave MMS (Multi Media Messaging) - Vodacom SA (My Life).
Tecnomen AIP/IVR (Assisting intelligent peripheral) - Vodacom SA.
Siemens Monitoring System/Lawful interception - Confidential.
Zambia - bWyz - EVD (Electronic Voucher distribution) - Savannah Communication.
Siemens IVR (Interactive Voice Response) - Celtell Malawi(Voting for Bigbrother Africa).
Fun & Music Greeting Solution (Partners Tecnomen & Appload) - Cell C.
Proposal/Bid management for all RFx, including process management.
All above-mentioned projects were completed successfully on time, in budget and with the highest standards of quality. My main responsibilities as project/ programme manager is supplier/subcontractor management, project planning, scheduling, controlling, customer relationship management, and project team management
Planning and co-ordination of project execution.
Achievement of the project objectives.
Meeting the planned deadlines.
Minimise costs and optimise profit margins.
Implementation of quality assurance and verification procedures.
Ensuring compliance SOW.
Scheduling, monitoring and controlling all activities necessary to execute the projects.
Obtain customer acceptance.
Fulfil the conditions of the contract.
Ensure customer satisfaction.
Due to the nature of my work and the profile of customers I deal with on a daily basis, I focus on providing and maintaining a very high standard in my work. I strive towards a professional approach in everything that I do for Nokia Siemens Networks as well as my customer and at all times maintain a professional and respectful relationship with a project team, the customer and my peers.
Reason for Leaving: In 2009, after I successfully signed a turnkey project for NSN, I already had two personal business interests, Guesthouse and Adventure Motorcycle Tour Operator in Namibia, and I decided to focus on the business, and it needed my attention.
1998 - Dec 2000
Bytes Technology Group
Network Engineer/ Project Manager
Cisco VOIP (Voice over IP) and VPN Solution - RTT couriers and Nestle SA.
I was responsible for the design, engineering and project management of the solution and the implementation thereof. During these projects I also Certified as a Cisco VoIP expert, successfully completing the Cisco Voice exam (CVOICE, Cisco Voice Frame Relay, ATM, and IP: SP1785725). I also successfully completed a Project Management diploma with Damelin in September 1999:
Cabletron Switching, VLAN Architecture design and implementation and Support - De Beers Mining (Botswana Jwaneng Mine, Aquarium).
Project Manager & engineer for the design and implementation of above-mentioned project.
Network architecture design and implementation - Tsogo SUN.
VPN - Solutions.
Customer relationship management (CRM).
Reason for Leaving: I was asked to join the Siemens ISS Team as Project Manager, Siemens approached me.
1997 - 1998
IBM Global Services - Now AT&T
Network Engineer/ Project Leader
I was responsible for integration of new customers in to IBM’s MPN (Multi-Protocol Network) enabling them to communicate with international services e.g. information exchange, Openet, Internet, etc. I was also responsible for the design, implementation and maintenance of their MDNS (Managed Network Data Services) customers.
Responsibility’s included the Project management, design, implementation, and maintenance of IBM and Cisco router networks supporting multiple protocols e.g. TCP/IP, IPX, SNA and DLSw.
Reason for Leaving: Better Opportunity with Bytes, job offer
1992 - 1997
Telkom South Africa
Coordination, implementation and entry level project management of special investigation / projects based on technology or based on user/ customer requirements.
Configuration, implementation, design and maintenance of the network (Network infrastructure consisted of approximately 800 Cisco routers called TIENet, which is TELKOM SA Private internal data network). The network was designed using Cisco router products and Bay Networking products. Extensive experience in the following protocols TCP/IP, IPX, SNA, DEC and OSI (CLNS).
Reason for Leaving: I received JOB offer from IBM, at the time it was a good opportunity
PROFESSIONAL EXPERIENCE - Previous Roles
1990 - 1992
CCS (Central Computer Services)
IT Networking, Facility Manager
1989 - 1990
During my service I completed a junior leadership course and qualified as instructor in special weapons.