Customer Service Employee

ION BERZAN

PO Box *****, Ras Abu Abboud, Doha, Qatar.

Contact number: +974-********

Email: *.******@****.**

Objective:

Seeking a career in highly motivated and progressive environment which allows the pursuit of career advancement and expansion of my knowledge and skills.

Skills:

Extensive customer service skills & relationship building

Advance computer skills in Microsoft Power, Word, PowerPoint and Outlook

Knowledge in Respak Restaurant reservations system

Micros, Fidelio, Opera, FMC, Birchstreet, Symphony and Oasys Payroll System

Educational Attainment:

Bachelor’s of art and music class of 2013 from Liceul Teoretic Dorotcaia Dubasari Moldova

Employment Experience:

In All Day Dining Restaurant Mixologist

Ritz Carlton Sharq village and Spa June 2018 up to present

Doha, Qatar

Responsibilities:

Responsibilities:

Perform responsibilities in accordance with all Company standards policies and procedures

Establish efficient productivity through assistance from department supervisors

Set tables in assigned area (or check to see that they have been set) correctly and uniformly using: clean pressed linen (without rips stains or tears); clean unspotted silverware; clean china with no chips or cracks; clean unspotted glassware

Deliver exceptional service by greeting and serving customers in a timely friendly manner.

Assist guests with making menu choices in an informative and helpful way.

Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.

Bar lounge bartender

MUZ CAFÉ, MOLDOVA

May 2017 up to May 2018

Responsibilities:

Perform responsibilities in accordance with all Company standards policies and procedures

Establish efficient productivity through assistance from department supervisors

Set tables in assigned area (or check to see that they have been set) correctly and uniformly using: clean pressed linen (without rips stains or tears); clean unspotted silverware; clean china with no chips or cracks; clean unspotted glassware

Deliver exceptional service by greeting and serving customers in a timely friendly manner.

Assist guests with making menu choices in an informative and helpful way.

Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.

Bar lounge Bar Server

ITALIA HOTEL

January 2016– April 2017

Responsibilities:

Maintaining the data base of the guest for promotions.

Staff scheduling, briefing of staff.

Maintaining Food & Beverage checklist, registers and alcohol inventories.

Daily upkeep of the outlet as per the Brand Standard Audit (B.S.A).

Making the monthly reports, monthly taste panels, monthly core training.

Handling micros, billing and closing.

Overlooking the bars operation and there hygiene, upkeep as per the B.S.A.

Taking order, service of Food & Beverage.

Create a work environment and training that is high in employee productivity and morale to meet up the standards of the organization.

Certificates:

Five Star Employee of the year nominee,

Ritz Carlton Sharq Village and Spa, 2019

Certificate of Appreciation for Trip Advisor positive feedbacks.

Ritz Carlton Sharq Village and Spa, 2018

Employee of the month

ITALIA HOTEL August, 2017

Hobbies and interests:

Travelling, Discovering different cultures and places.

Painting.

Declaration and Signature:

I assure you that above stated information about me are totally reliable.

ION BERZAN

Contact this candidate