Customer Analyst
Resume:
Korey Borchers
Tarpon Springs, FL
************@*****.***
Looking for a position that can utilize my extensive programming skills and ability to help drive efficiencies and increase productivity, while I contribute to the overall success of the team.
Professional Summary:
More than 10 years in RPG Programming experience.
Successful individual with a proven history of outstanding communication skills, solid programming experience, project management, supervisory skills, computer knowledge, general labor, problem solving skills as well as the many other skills that I have acquired over the past 15 + years within the management and IT fields.
Ability to follow projects through the entire life cycle, from planning to testing to implementation, as well as developing the training curriculum to help the staff get up to speed quickly.
Dedicated and hardworking individual.
Proven history of working well with a wide variety of customers and co-workers.
Excellent communication skills with both customers and employees to ensure the desired results are achieved.
Open to new process changes and able to quickly adjust to them within the workplace, as well as determining if existing processes can be improved upon.
Completes duties and work assignments on time and under budget.
Education:
Metropolitan Community College - Various RPG programming courses
University of Nebraska at Omaha – College courses towards a Business Degree
Certification:
CompTIA A+
Professional Experience:
Colonial Grocers, Tampa, FL
Programmer Analyst
2015 - Present
Responsibilities:
Responsible for creating new applications as well as enhancements to meet the ever changing needs of the business.
Sole programmer responsible for all facets of the AS400.
Developed training for all new applications or changes to a diverse group of users.
Familiar with various languages and tools: RPG IV, RPG, ILE, CL Programming, SQL, MarkMagic
Colorado Boxed Beef, Auburndale/Lakeland, FL
Programmer Analyst
2012 - 2015
Responsibilities:
Responsible for creating new applications as well as enhancements to meet the needs for this growing company.
Worked directly with customer advocates and production support staff on customer maintained systems.
Monitored program performance to ensure efficient and problem free results.
Provided direct support and training with the business leaders during installation of new applications and modifications.
Traveled to the sites as the ambassador of IT, to provide real-time answers and support for the AS400 users.
Developed and delivered training to the business users, so they coule properly execute the new applications and updates / changes.
Responsible for merging legacy databases to current database, for all new company acquisitions.
Used various languages and tools: RPG IV, RPG, ILE, CL Programming, SQL, RAMP, EXTOL, Acellos, VMWare, TLAshford
Tui Marine, Clearwater, FL
Programmer Analyst
2011 - 2012
Responsibilities:
Contracted to Tui Marine to provide production support/helpdesk for existing applications as well as enhancements for 48,000 employees using RPG IV, ILE, CL Programming, SQL, Robot, and change management tool Aldon.
Worked directly with customer advocates and the production team, on customer maintained systems.
Provided direct support to the business during deployment of new applications.
Worked with the business department to analyze the design, structure, and architecture requirements for new applications. I then used these specs to create the desired results for the business.
Investigated and corrected software bugs and deficiencies based on the testing results I developed.
Created different test scenarios covering all aspects of the project functionality.
Followed test scripts for the unit testing and regression testing and documented the results of these tests.
Performed all aspects of programming assignments and assisted with system design.
Developed and performed all training for the end users of new applications and modifications.
HP, Omaha, NE
Shared Services
2008 - 2010
Responsibilities:
Contracted by HP to ensure accuracy of credit card orders using the AS/400 RPG by running various queries.
Worked with customers and banks to get any declined cards approved.
Given the authority to approve or decline any order changes for the Small and Medium Business (SMB) group within HP.
HP, Omaha, NE
Systems Analyst
2007 - 2009
Responsibilities:
Worked in the 24 hour 7 days a week data center, monitoring the successful or unsuccessful completion of AS/400 RPG ROBOT jobs.
Troubleshot all problems that arose and assigned them to the proper Level 3 department.
Retalix USA Inc., Omaha, NE
Programmer Analyst
2005 - 2007
Responsibilities:
Responsible for the development and modification of customer production environments and the integration of new programs. Worked directly with customer advocates and production support, customer maintained systems. Worked extensively with customers to increase the efficiency of their operating software.
Managed all phases of testing for assigned components and modules.
Investigated and corrected software bugs and deficiencies based on the testing results.
Created different test scenarios covering all aspects of project functionality.
Followed test scripts for the unit testing and regression testing and documented the results of these tests.
Worked with the customer to analyze the design, structure, and architecture requirements for new applications or modifications. Then used these specs to create the desired application using RPG III & RPG IV, ILE, & CL programming languages. Also, used tools such as PFE, EDI, Aldon, SoftLanding Turnover, T. L. Ashford, & Robot during completion of the projects.
Performed all aspects of programming assignments and assisted with system design.
Provided direct support with the customer during deployment of new applications as well as delivered the training, for the customer.
Hewlett-Packard, Omaha, Nebraska
1998 – 2005
Key contributor on the large projects team, worked with the business leaders to analyze the design, structure, and architecture requirements for new applications. Then used this these specs to create the desired application using RPG III & RPG IV, ILE, & CL programming languages.
Contact this candidate