Customer Service Manager

Alissa Jeffries

******@*****.***

716-***-**** (cell)

Buffalo, New York

Summary

Qualified Customer Service experience with 16 years in fast paced Customer Service and Debt Collection Office experience. Personable and professional under pressure. Superior computer and telephone etiquette. Collections Specialists excelling at Customer satisfaction and retention. Self motivated with exceptional communication and computer capabilities. Flexible and hard working in deadline environments.

Experience

Collections Representative

Oakview Mitigation LLC.

August 2018 - Present (8 months) • 191 North Street Buffalo, NY 14201 Managed customer calls effectively and efficiently in a complex fast paced and challenging office environment. Managed high call volume with tact. Inbound and outbound calls an average of 150 per day. Light Cleaning required. Collection Representative

Great Lakes Processing LLC

May 2017 - August 2018 (1 years 3 months) • 1800 Elmwood Avenue Buffalo, NY 14207 Answered & called an average of 150 calls per day by addressing customer inquiries, solving problems and providing information. Provided an elevated customer experience to generate loyal clientele. Managed high call volume with tact and professionalism. Effectively managed a high volume of inbound and outbound customer calls. Collection Representative

Apex Recovery LLC.

March 2012 - May 2017 (5 years 2 months) • 392 Pearl Street Buffalo, NY 14203 Effectively managed a high volume of inbound and outbound customer calls. Addressed and resolved customer complaints empathetically and professionally. Gathered and verified all required customer information for tracking purposes. Defused volatile customer situations calmly and courageously. Managed customer calls effectively and efficiently in a complex, fast paced and challenging call center environment. Managed high call volume with tact and professionalism. Shift Manager

Wilson Farms, Inc

June 2007 - January 2011 (3 years 7 months) • 171 Grant Street Buffalo, NY 14213 Responsible for nightly closing of the store. Nightly Deposits. Balancing of cash registers. Operation of Western Union Bill payments and money orders, NYS Lottery machine. Heavy Cleaning Required. Stocking of shelves and coolers. Defused volatile customer situations calmly and courteously. Education

Erie Community College

Associate Degree

2002 - 2004

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