Customer Service Technician

Jamar T. Pelzer * Sebring Rd Somerset, NJ

732-***-**** ***********@*****.***

Objective: Seeking to obtain an Information Technology position within a growing company where I may utilize my skills and education; and develop within the field. Education: Lincoln Technical Institute, Iselin, NJ May 2018 – April 2019 Computer Network Support Technician Certificate – 3.76 GPA; President’s Award and Perfect Attendance Award An intensive 900-hour program consisting of the core principles and procedures of networking concepts, office applications, computer hardware and software, emphasizing on Networking Tools and Techniques, Desktop Operating Systems, PC Repair and Support, Operating System Support, Advanced Networking with TCP/IP including Routing and Switching, Supporting Remote Users, Microsoft Windows Server, Information Technology Shop and Information Technology Internship

Skill :

● Learned soft skills required for effective customer service and support

● Examined operating system functions and computer architecture; Hands-on PC troubleshooting, repair and maintenance

● Implementation, administration and troubleshooting of Microsoft Windows Server 2012

● Installed, configured and troubleshoot Microsoft Windows 10 and Server 2012 Active Directory components

● Managed, monitored and optimized the desktop environment using Group Policy Applications: Microsoft Office Operating Systems: Microsoft Windows 10; Windows Server 2012/R2

Work Experience:

NYC PBA, New York NY, April 2019 – Present IT Technician Assist in troubleshooting computer’s hardware and software problems. Ensure that all software is promptly updated and managed. Additionally, support the companies network and firewall and optimize its performance, so employees and customers have a flawless interaction with company software. Old Bridge Public Schools, Old Bridge NJ, February 2019 – April 2019 PC Technician Repair, Troubleshoot and Re-Image laptops and PC’s. Traveled to multiple school locations to troubleshoot all problematic devices

Coach USA, New Brunswick NJ, May 2017 – November 2018 Dispatcher Checked on routes to ensure timeliness; Informed Passengers of delays; Assisted elderly and disabled passengers board the bus.

Target, Bridgewater NJ, May 2016 – September 2016 Cashier Provide excellent customer service; Completecash and credit transactions; Upsold store credit card; Maintain a neat and presentable workstation.

References Available Upon Request