Salesforce Consultant
Resume:
Christopher Sympson
With my previous background in IT Support, Retail and Business systems
including ecommerce and Point of Sale, I have studied my way to convert to a career in software development. I'm a 2x Certified Salesforce Professional continuing a path of goals I've set for myself to continue growing. CONTACT
Richmond, VA
*****.*******@*****.***
EXPERIENCE
RTS Labs, Richmond, VA — Salesforce Developer
October 2018 - August 2019
● Provide support for existing and newly built integrations on the Salesforce platform including facilitating Lightning Conversions and reviewing optimization opportunities
● Use force.com technologies including SFDC triggers and controllers, VF page development, sObjects, Aura and Lightning Components, Apex and SOQL
● Utilize Data Loader to manipulate data in Salesforce. Including Exporting for alterations, Importing to transfer from an old system or Upserting to update current records. Where permitted, anonymous APEX/SOQL is used to make less complex updates.
● Evaluate project requirements and translate them into features by analyzing current setup and implementing appropriate SFDC tools or automation. (Whether Declarative tools like Workflows or Processes or Development tools with Apex and SOQL)
● Develop using sandbox, staging and production environments for testing and user acceptance. Recently began developing using CI with tools including Github and GearSet.
Adroit Consulting, Richmond, VA — Owner & Contract Web Developer
May 2018 - Present
● Consult with clients on web projects including developing, maintaining and updating functionality
● Improve SEO ratings and introduced clients to basic site tracking analysis and best practices
● Manage projects utilizing technologies including HTML, CSS, JavaScript, Node.JS, and React (MERN Stack) and platforms like Wordpress and Wix.
Chesterfield County, Chesterfield, VA — Web Content Specialist
May 2018 - October 2018
● Created new and updated existing content utilizing contemporary web design best practices optimized for access to information, user experience, and search engine placement.
SKILLS
Salesforce Administration
Lightning Experience
SFDC Development: Apex,
SOQL
JavaScript
MERN Stack
Wordpress
CERTIFICATIONS
Salesforce Certified
Administrator (SCA)
Credential ID: 19946451
March 2019
Salesforce Certified Platform
App Builder
Credential ID: 20350250
August 2019
LINKS
LinkedIn:
linkedin.com/in/csympson
● Kept existing content up to date and eliminated outdated and/or irrelevant content.
● Edited website content using Ektron CMS and HTML & CSS.
● Worked with core group in transitioning site to new CMS, Civic Plus, system.
● Aided in improving current capabilities using APIs for calendar system.
Premier Soccer Inc, Norfolk, VA — IT and Business Systems Manager
July 2007 - March 2018
● Prepared and maintained IT procedures and documentation related to business processes and platform operations for 7 retail locations
● Managed resources and processes required to design, plan, and support all information products and services
● Troubleshooted and Fixed/replaced hardware issues in all systems including PCs, Macs, printers, and other retail devices
● Researched and evaluated new technologies to be used as enhancements or upgrades to existing server, network, and other IT infrastructure equipment
● Researched and facilitated a company-wide conversion to LightSpeed Retail from QuickBooks POS and QuickBooks POS from Celerant as business requirements evolved
● Conducted all training for new system processes including day-to-day operation spanning retail, custom printing operations, team and organization invoicing, inventory and workforce management for all locations
● Set up all systems including Point of Sale, back office, printers, large format printer/cutter, mobile devices and networks running at all locations
● Provided technical support for owners, management and employees
● Maintained ecommerce operations with Amazon, eBay, and Wix
● Analyzed and manipulated large spreadsheets for report generation
EDUCATION
University of Richmond, Richmond, VA — Professional Studies Certificate
January 2018 - July 2018
Certified Full-Stack Web Developer Program. Focus on MERN Stack Old Dominion University, Norfolk, VA — BSBA Information Technology with Minor of Financial Management
August 2006 - December 2010
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