Pharmacy Customer Service
Resume:
Carlos A. Graziani
El Paso, Texas 79928
*********@*****.***
SUMMARY OF ACCOMPLISHMENTS
Healthcare pharmacy leader with a proven track record of experience in diverse settings, progressing from a staff PharmD intern to a Pharmacy Director of two 200+ beds hospitals with 45 FTE’s.
Directs and coordinates functions and activities of the Pharmacy Department. Ensures compliance with patient care quality standards; directs and controls the purchase and inventory maintenance of all pharmaceuticals and related substances/supplies; directs and participates in the department’s planning, revenue analysis, budgeting, education, and human resource management activities.
Consults with and advises Administration, Medical Staff and hospital staff on quality, regulatory and risk issues within the department of pharmacy. Participates in all JCAHO and regulatory body surveys. Supports and serves as consultant to all Medical Staff and clinical service personnel on pharmaceutical related issues.
EDUCATION
UNIVERSITY OF FLORIDA, Gainesville, FL 2000
Doctor of Pharmacy
UNIVERSITY OF PUERTO RICO, San Juan, PR 1978
Bachelor in Pharmaceutical Sciences
COMMITTEES
JCAHO Accreditation
Medication Safety
Critical Care
Infection Control
Safety
Oncology
Performance Improvement
Pharmacy and Therapeutics
PHARMACY RELATED SOFTWARE
CERNER, PBAR, PYXIS
WORK HISTORY
The Hospitals Of Providence (Sierra and East Campus), El Paso, TX 3/2003-8/2019
Acute care hospitals on the forefront of cardiac, neurological, surgical, chest pain, and orthopedic services to the people of El Paso.
Pharmacy Director
A hospital pharmacy leader with proven experience in diverse settings. Highly skilled in developing, implementing, and managing projects, budgets, and programs.
Responsible for medication management and pharmacy operations of 2 acute care hospitals, including in-patient pharmacy with a staff of 45 employees.
Proven ability to lead teams towards successfully achieving goals in revenue growth, productivity and cost containment, regulatory compliance, clinical growth, customer service, and employee retention.
Developed numerous medication use policies, protocols, therapeutic interchanges and other strategies for safe and effective drug therapy.
Worked collaboratively with Nursing, Medical, and other ancillary departments.
Directed department through multiple JCAHO accreditation and Texas State Department of Health licensing surveys.
Responsible for Pharmacy Information System, including maximization of clinical and support tools, data base management, and interface with hospital financial system, including HCPC coding of formulary medications to ensure appropriate reimbursement.
Responsible for point of care automated dispensing (PYXIS) applications. Planned implementation of PYXIS-Profile clinical interface with Cerner Pharmacy System.
Plan and implement several pharmacy clinical programs, to affect annual hospitals savings totally $200,000/year.
Oversee all operations for hospitals performance improvement and risk management teams.
Attained and maintained employee satisfaction scores in the range of 86 to 96% / year from a 46% in 2006.
Lead preparation for Joint Commission and IDPH/CMS surveys house-wide.
Lead multidisciplinary Root Cause Analysis
Successfully implemented Antibiotic Stewardship Program reducing cost of treatment while improving outcomes.
Work to develop departmental goals and quality indicators for all hospitals departments
Implement and conduct regular Quality Assessment Surveys, within the pharmacy and house-wide
Skilled with various Pharmacy and Risk Management databases in addition to Microsoft Word, Excel, PowerPoint.
Walgreens – El Paso, TX 2003-2017
Part-time Staff Pharmacist
Prepare medications by reviewing and interpreting physician orders; detecting therapeutic incompatibilities.
Dispense medications by compounding, packaging, and labeling pharmaceuticals.
Control medications by monitoring drug therapies; advising interventions.
Complete pharmacy operational requirements by organizing and directing technicians' work flow; verifying their preparation and labeling of pharmaceuticals; verifying order entries, charges, and inspections.
Provide pharmacological information by answering questions and requests of health care professionals; counseling patients on drug therapies
ACTIVITIES / INTERESTS
El Paso Society of Healthcare Pharmacists – Member
Florida Pharmacy Association – Member
Colegio de Farmaceuticos de Puerto Rico – Member
Regional Advisory Board – University of Texas at El Paso Pharmacy School - Member
LANGUAGES
Fluent in English and Spanish
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