Desktop Support Technician

Here is the updated, cleanly formatted version of your resume, including the dates for your Operations Analyst role at TD Bank (May 2026 – July 2026).

G. HUGHES MCMURRAY, JR.

Irmo, SC 29063 803-***-**** *******@*****.***

DESKTOP SUPPORT & HARDWARE TECHNICIAN

Enterprise Hardware Repair OS Imaging & Deployment Ticket Remediation Network Troubleshooting

Dynamic IT Professional with over 10 years of experience in hardware repair, software deployment, and multi-user helpdesk support. Proven track record executing large-scale Windows migrations, troubleshooting network infrastructure, and managing critical data center media.

CORE COMPETENCIES

●Systems: Windows OS (XP–11), Windows Server (2003–2012), Active Directory, ChromeOS, iOS, Android.

●Hardware: Dell, HP, Lenovo, Lexmark, Cisco/Cybera Networking, Data Center Media Equipment (Shredders/Punches).

●Tools & Platforms: SCCM, Microsoft Endpoint Configuration Manager (MECM), ServiceNow, Salesforce, Remedy, VPN (Cisco AnyConnect), Citrix, PXE Imaging, Ghost, USB Deployment.

PROFESSIONAL EXPERIENCE

Operations Analyst Iconma / TD Bank

May 2026 – July 2026

●Provided high-volume remote technical support via phone for TD Bank enterprise employees.

●Managed access controls, including password resets and account unlocks using Azure and Active Directory Services (ARS).

Inventory Project Specialist Meridian Technologies / Westinghouse

Oct 2025 – Nov 2025

●Conducted a comprehensive hardware inventory audit of plant-floor PCs to support facility-wide lifecycle management.

●Cataloged critical system hardware details and data via Excel to streamline future upgrades and resource allocation.

Data Center Assembler / Media Specialist Google / Akkodis (Moncks Corner, SC)

Dec 2024 – May 2025

●Managed secure media retention and disposal operations within a high-security data center environment.

●Operated industrial hard drive shredders and punches for secure data destruction in compliance with strict protocols.

●Coordinated secure logistics and chain-of-custody tracking for reusable media assets.

Dispatch Technician Pinnacle / Unisys / Dell (Columbia Territory)

April 2022 – Feb 2024

●Executed onsite hardware warranty repairs for Dell enterprise and consumer equipment across a broad regional territory.

●Managed the end-to-end repair lifecycle, including system diagnostics, parts procurement, and timely ticket resolution in ServiceNow.

Hardware Repair Technician Ebryit Inc. (West Columbia, SC)

Sept 2020 – April 2022

●Diagnosed and repaired 10–20 hardware units daily (Dell Chromebooks and Latitudes) for public school districts across South Carolina.

●Performed component-level hardware repairs, including motherboard swaps, LCD screen replacements, keyboard repairs, and Wi-Fi troubleshooting.

Desktop Support Technician Samsung / Geopaqlogic (Newberry, SC)

Oct 2019 – Aug 2020

●Delivered Tier 1 and Tier 2 IT support for several hundred users in a fast-paced manufacturing facility.

●Key Migration Project: Upgraded 250+ workstations from Office 2013 to Office 2016 and migrated 30+ production line computers from Windows 7 to Windows 10 to improve endpoint security.

IT Assistant Applegreen / Robert Half (Lexington, SC)

Feb 2019 – Aug 2019

●Provided IT infrastructure support for over 200 retail locations and corporate offices across North America.

●Upgraded site security by installing and configuring Cybera encrypted VPN hardware and Digital Video Recording (DVR) systems.

TECHNICAL PROJECTS & ACHIEVEMENTS

●Large-Scale OS Migration: Imaged, configured, and deployed 500+ workstations for Blue Cross Blue Shield using custom migration scripts and hardware duplicators.

●Network Infrastructure Setup: Configured Windows Server 2008 Active Directory for a 50-user local network, establishing organizational units, group permissions, and security policies.

●Service Level Agreements (SLAs): Consistently achieved top-tier performance metrics and SLA ticket resolution times across dispatch and enterprise environments.

EDUCATION & CERTIFICATIONS

●Bachelor of Science University of South Carolina, Columbia (1996–2002)

●CompTIA A+ Certified (2017–2020)

●Networking & Microsoft Server Coursework York Technical College (2009–2011)

Coursework focused on Networking Principles and Microsoft Windows Server (2003–2012)

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