Technical Writer

SHIVGONDA SHAMGONDA PATIL

Contact No.: +91-855******* Email: *******@*****.***

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Career Objective:

Using my experience I would like to be associated with a progressive organization where I will enhance my knowledge and help growing the company on the way towards its mission. I believe in customer-oriented methods while applying my knowledge and technical skills in my work. Professional Summary:

• Technical writer with 4 years experience in software and manufacturing industry. Experienced creating both print and online documentation for both procedural and reference for software and manufacturing products.

• A proven Technical Writer with strong background in Engineering, IT tools and product knowledge will help you produce top quality Technical Publications. Transform your existing product documentation processes today.

• Worked in QuEST Global Engineering Pvt. Ltd. (Technical Publications and Documentation Services) which is a global provider of technical information and Engineering services and Database management systems. Using advanced technology and an experienced staff, QuEST creates and maintains cost-effective solutions.

• Worked in Owens Corning India Pvt. Ltd. which manufactures building materials systems and composite solutions, delivering a broad range of high-quality products and services. Documentation Knowledge : User Manuals, Installation guides, Online Help files, Technical Writing and Illustrations, Computer Based Trainings (CBTs, WBTs), Demonstrations, Service/Maintenance Manuals, Operator Manuals, Requirement Specification, API, Troubleshooting guides, Procedure Manuals(SOPs), XML Coding and Conversions, DTDs, Maintenance Manuals, Component Maintenance Manuals, Release notes.

• Good technical acumen, ability to understand and interpret highly technical information pertaining to complex software Applications for clear and concise documentation.

• Ability to understand requirements and deliver clear and concise quality documents.

• Proficient to expert level in using documentation tools (FrameMaker, RoboHelp, MSOffice, Illustrator, SnagIT, MS Visio, Epic Editor, and Photoshop).

• Very good understanding for Documentation Development Life Cycle (DDLC) or Technical Writing process and documents involved in SDLC.

• Experience working with complex software, hardware/manufacturing products and producing easy to understand technical documents such as Users Guides, Online help, Release Notes, Admin Guides, etc.

• Knowledge of advance concepts Single Sourcing, Context Sensitive help, Structure documentation, Topic based authoring, XML, DITA.

• Followed various styleguides like Microsoft Manual of Style (MSTP), Simplified Technical English

(STE) and company specific styleguides.

• Ability to easily learn and adapt to new technologies in a short time.

• Fluent in grammar, editing, rewriting, information mapping, vocabulary and plain English writing. Tool Skills:

Authoring Tools : Adobe Frame Maker, MS-Word and Epic Editor. Help Tools : Adobe Robohelp, Basics of Madcap Flare Illustrator Tools : Corel-Draw, Adobe Illustrator and MS Visio. Graphic Tools : Snagit and Photoshop

Presentation Tools : Microsoft PowerPoint

Design Tools : SolidWorks and AutoCad.

Personal Skills:

• Excellent customer oriented

• Excellent communication skills in spoken and written English

• Excellent Team Player and motivator

• Good presentation skills

• Able to quickly grasp new concepts.

• Have an abiding passion for learning new software products.

• Ability to easily learn and adapt to new technologies in a short time. Professional Experience:

QuEST Global Engineering Pvt. Ltd.

Duration : 09/2016 – 06/2019

Designation : Technical Writer

Project Summary : 1) Maintenance Manuals and User Manuals. 2) Installation Guides and Quick Reference Guides, 3) Illustrated Parts Catalog, Release Notes,

4) Engineering drawings, Internal Training Documents. Responsibilities:

• Creation/updating of Technical manual, User manual, Installation guide, End-user document, as per client requirement.

• Downloading Inputs from Customer site / Server (BHOS).

• Analyze the inputs received from customer.

• Study of inputs which includes the source CMMs, specifications and documents.

• Do impact analysis of allocated work package.

• Understanding the component, its assembly and disassembly.

• Creating/Modifying the Illustrated Parts List (IPL) by analyzing the Bill of Materials (BOMs) and Engineering Drawings.

• Writing the component’s description, operation, testing, repair, assembly and disassembly procedures in MS Word and Frame Maker in simplified English.

• Migration of the written data from Frame Maker to Epic Editor. Correcting the tags and information to match the customers formats.

• Quality checks - Technical Content, Drawings, Simplified English and Formatting as per the standards.

• Produced and 100% timely delivered the user manuals to the customer.

• Maintaining workflow, project matrix and Project database.

• Conducting regular knowledge sharing and lesson learnt sessions to the team on a regular basis. Awards:

• On the Fly Award for Q3 (July-Sep 2018).

Owens Corning India Pvt. Ltd

Duration : 06/2015 - 08/2016

Designation : Operations Engineer

Responsibilities:

• Investigate and understand root causes for issues in business operation.

• Related troubleshooting and rework.

• Self-decision to take corrective action to reduce assembly down time.

• Ensure operations related activities are performed in compliance with company standards and regulations.

• Initiate continuous process improvements to improve operational effectiveness.

• Identify and implement cost optimization and reduction initiatives.

• Provide technical support and guidance on operations validation, development and implementation.

• Provide engineering support to operation team in achieving business goals.

• Support the start-up and integration of new operations projects.

• Implement 5S in looking areas.

• Kaizen

Awards:

• High performer for Q4 (Oct-Dec 2015).

• High performer for Q1 (Jan-Mar 2016).

Educational Details:

• Diploma in Mechanical Engineering from Latthe Polytechnic, Sangli with 75.24%

• HSC (12th) passed from Maharashtra State Board of Exam. in 2012 with 51.67%

• SSC (10th) passed from Maharashtra State Board of Exam. in 2010 with 87.82% Personal Profile:

Father’s Name

Address

:- Shamgonda Appanna Patil

:- A/P: Khamalehatti, Tal: Gadhinglaj

Dist.: Kolhapur state: Maharashtra

Pin: 416502

Date of Birth :- 19th February, 1993.

Sex

Passport Number

:- Male

:- T1741526

Languages Known :- English, Hindi, Marathi, Kannada Interests & Hobbies : - Playing outdoor games, Travelling, Reading Declaration:

I hereby declare that the information given above is true and correct to the best of my knowledge and belief.

Date: Yours sincerely

Place: (Shivgonda Patil)

Contact this candidate