A confident and reliable system engineer with more than eight years of extensive experience of working with systems and resolving any support issues. Possessing a proven ability to administer and control the operation, configuration and maintenance of computer-based information systems with a passion for the cloud-based solutions.
Software: Microsoft Office 365, Azure, SharePoint, Lotus Notes, SAP, Outlook.
Operating System: Windows 10, Windows Server 2012r2, Server 2013, Server 2016.
Network: LAN & WAN, Cisco IP Telephony, Wireless, Switching, Port Security, VLAN.
Server: Exchange, File Sharing, SCCM, DHCP, DNS, Web Server, Active Directory, FTP.
Security: Backup Management, NetBackup, Symantec Cloud Management, Cisco ISE.
Hardware: Assembly, Maintenance, Printers, IT Asset & Data center Management.
IT Officer Systems Administrator
Qatar Solar Technologies (Qatar Foundation), Qatar Nov 2013 – Present
An overall understanding of quality client service, experience working in a diverse team environment. Giving on Site & Remote support to internal users and business partners.
Ensuring all processes and procedures are completed and the quality standards are met.
Performing problem analysis and systems monitoring, as well as network security management, performance analysis and support.
Responsible for diagnosing & resolving hardware, software & end user’s problems.
Administering MS Exchange on-premise server 2010/2013/2016.
Administering & configuring LANs, WANs internet/intranet, and voice networks.
Maintaining PBX telephone systems (Cisco IP phones / Avaya).
Creating, managing and administrating OUs, users, and groups in Active Directory.
Administrating Microsoft Office 365, including Exchange Online, SharePoint, OneDrive, Skype for Business, Teams, Azure AD, and related technologies.
Exchange on-premise to Office 365 migration.
Managing and controlling the client machines using Cisco ISE.
Knowledge of storage technologies (SAN, iSCSI, NAS, NetBackup).
Deployed windows images using SCCM PXE Boot and WinPE with Symantec Ghost.
Administering Print server, File sharing, DHCP, DNS, Exchange, FTP, TFTP servers.
Creating and managing SAP user account and add roles.
Hands-on experience of working within data center/equipment room environments.
Ensuring rack and installations are to best practice standards.
Understanding and experience of high availability and failover clustering concepts.
Updating security patches and implementing security policies.
IT Service Desk Consultant
Al Futtaim Group (Enterprises IT), Dubai – UAE Aug 2012 – Oct 2013
Remote support to internal & international users.
Acting as the first point of contact for all IT & technical queries.
Configuring, troubleshooting Microsoft Outlook express and SharePoint.
Managing user accounts & group policies in active directory windows server 2003.
Installing, configuring and troubleshooting Cisco VPN.
Creating Wireless & VPN account for user using Cisco ACS.
User account creation & supporting for Black berry using Black berry console.
Managing user account in FTP server using Tumbleweed.
Monitoring network performance using solar winds.
Coordinating with the network team in resolving the virus issues.
Coordinating with stakeholders to resolving the critical issues within SLA.
IT Support Engineer
IBM, India Jun 2009 – May 2012
Addressing user tickets regarding hardware, software and networking.
Onsite, Remote support to internal & international users and other isolated Sites.
Creating of IBM images OS Support for Linux Red hat Enterprise Linux 5.7 / 6.2.
Providing hands on support to local and Network printer.
Installing, configuring and troubleshooting Windows 2000, 2003, XP, Win 7.
Installing, configuring and troubleshooting Lotus Notes 7.5 and Notes 8.0, 8.5.1.
Configuring of Wireless, WCEM as per the standards of IBM.
Implementing WST tool which is a security standard in IBM to register the asset.
Coordinating with vendors for the replacement for hardware failure or up gradation.
Electronic & Communication Engineer Anna University TN, India Mar 2009
Higher Secondary School
Al Ameen matriculation higher secondary school TN, India Apr 2004
Certifications Driving Licenses Languages
CCNA ITIL-V3 UAE Qatar (LMV) Full Clean English (Fluent) Tamil (Native)
Award & Achievements
IBM (GIT CSAT) - Outstanding performance to achieve the goal of retaining No.1 position in worldwide – 2011.
Qatar Solar Technologies - Best performer award for the year of 2015.