Social Media Sales

Sahar Mustafa Sabbah, EMBA

Riverview, FL ***** ***********@*****.*** 813-***-****

United States Citizen

GLOBAL FINANCIAL SERVICES & BANKING PROFESSIONAL

Project Management Specialist

Highly motivated and experienced global banking and finance professional with strong operational leadership skills. Possesses excellent project management, time management, and organizational skills. Strong customer service abilities, self-motivated and results oriented, with creative problem-solving skills. Ability to partner at all organizational levels to create cohesive and productive relationships. Capacity to support human resource activities and objectives. Adheres to and administers company policies and procedures. Competence to coordinate policy-related and procedural matters. Implements organizational initiatives and improves financial and operational performances. Offers solid business development acumen coupled with strong financial management and technical expertise to support IT strategies. Manages project executions, financial controls, and builds high-performing teams. Develops, mentors, and motivates teams to excel in dynamic and deadline-driven environments. Adept at continuous improvement processes, business operations, performance improvements, and process enhancements. Analytic and decisive decision maker, committed to quality programs and data-driven program evaluations. Organized and analytical, with strong attention to details. Proven interpersonal, written. and oral communication skills. Maintains discretion and privacy.

EDUCATION

Executive Master of Business Administration (GPA: 3.87) – Indiana University of Pennsylvania, Indiana, PA 2017

Masters in Democracy and Human Rights – Birzeit University, Birzeit, Palestine 2014

Bachelor Degree in Marketing – Birzeit University, Birzeit, Palestine 2011

CERTIFICATIONS

Project Management Professional (PMP) Candidate – Project Management Institute (PMI)

SKILLS & CORE COMPETENCIES

Banking & Finance

Full Lifecycle Project Management

Project Scope, Goals & Deliverables

Business Process Improvement

Partnership Development

Goals Development & Project Delivery

Data Collection & Analysis

Cross-Cultural Collaborations

Database Documentation

Planning & Prioritization

Financial Products & Services

Troubleshooting & Problem-Solving

Needs Analysis & Issue Resolution

Technical Project Support

Metrics Analysis & Reporting

Risk Identification & Mitigation

PROFESSIONAL EXPERIENCE

The National Bank, Ramallah, Palestine 06/2015 – 10/2016

ANALYST, RETAIL CREDIT

Evaluated, verified, and decided credit-worthiness of prospective borrowers in accordance with internal credit policies and guidelines.

Examined applicants’ loan eligibility, and reviewed financial background and income history to aid decision-making.

Rendered prompt loan decisions leveraging comprehensive loan structure, terms, pricing, and documentation.

Researched and identified trends, developed summary reports for senior staff, and recommended process improvements.

Coordinated and managed loan applications processing between departments and branches.

Provided assistance and consulting to prospective customers, utilizing the best and most appropriate lending approaches and practices to assess credit-worthiness.

Sahar Mustafa Sabbah, EMBA ***********@*****.*** 813-***-**** Page 2/2

Collaborated with sales staff and alliance partners to design innovative credit packages to meet customer needs while maintaining high credit standards.

Developed solid expertise in the areas of agriculture, residential, credit, finance, technology, and market segment needs to provide exceptional consultations.

Created reports for senior staff, presented relevant data, and made recommendations for future use and best practices.

A to Z, Ramallah, Palestine 04/2014 – 06/2015

MARKETING ASSISTANT

Sourced prospective clients, and supported the Sales team through reporting, analysis, training, and fulfilling sales requests.

Analyzed campaigns and content performance, and recommended best practices to increase productivity.

Coordinated and reported on client’s project implementation, and provided post project updates on project financials.

Conducted market research and analysis to support planning initiatives, and contributed to the development of marketing policies.

Participated with key departments in creative brainstorming sessions, and posted relevant articles on social media platforms.

Designed and produced promotional materials and publications.

Palestine Commercial Bank, Ramallah, Palestine 05/2012 – 04/2014

OFFICER, CREDIT CARDS DEPARTMENT

Single-handedly ran the entire credit card department, and partnered with the IT department on all banking systems.

Analyzed and resolved systems issues, and served as subject matter expect as needed on IT related matters.

Mapped out the workflow for the IT group to correlate between multiple financial systems to lean ensure process.

Wrote an employee training manual on the steps and best practices for using the MEPS system.

Coordinated and provided follow-up on credit card applications processing between various departments.

Oversaw quality control and compliance of products and materials in adherence with bank policies and guidelines.

Contributed as a valued member of the credit cards application evaluation and granting committee.

Liaised between PCB and MEPS (the intermediate company), a primary distributor of Master Card products region-wide.

Prepared training materials according to Master Card international guidelines, delivered trainings on internal work procedures, and provided support and coaching to numerous branches.

A To Z, Ramallah, Palestine 06/2011 – 05/2012

MARKETING COORDINATOR

Served as a liaison between management, the creative team, and the media department.

Performed marketing and public relations duties, identified prospective clients, and negotiated with clients.

Coordinated accounts implementation, marketed services, and assisted with sales initiatives.

Consulted clients on outreach, marketing, communication advocacy strategies, PR, event management, and media production.

TECHNICAL SKILLS

Microsoft Office (Word, Excel, PowerPoint, Outlook, Visio) Banking Software Finance Software SPSS Software

LANGUAGES

English, Arabic – Fluent French – Moderate

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