Customer Service Front Desk

Virginia Mendez

Passaic,NJ 973-***-**** *****************@*****.***

Qualifications:

Bilingual (English-Spanish Speaker), Fast Learner, Responsible Team Player Education

GED Diploma Rochester, NY

Training:

World Wide Educating Services 2009-2010

Passaic, NJ

● Customer Service

Experience:

Night Laundry Attendant/Guest Services Representative March 2016-Present Extended Stay America - Rutherford, NJ

● Processed reservations, payment, and departures in accordance with company guidelines and procedures

● Responsible for completing all laundry responsibilities such as loading dirty linen and other materials into washers, dryers, and housekeeping carts

● Responsible for thorough understanding and effective performance of reports, and night audits

Housekeeper June 2014-Aug 2014

Days Inn - Reading, PA

● Replace dirty linens and towels, make beds, clean bathrooms, dust and straighten desk and furnishings. Remove trash, recyclables and discarded items from room. Vacuum carpets and/or mop floors.

Housekeeper March 2011-Jan 2014

Hampton Inn – Secaucus, NJ

● Clean guest rooms as assigned, including, but not limited to, making beds, cleaning bathrooms, dusting and vacuuming & dispose of trash and recyclables

● Change and replenish bed linens, towels and guest amenities, as needed

● Perform deep cleaning tasks, as needed

● Stock, maintain and transport housekeeping supply cart on a daily basis

● Perform guest turn down service, as needed

Front desk Receptionist Nov2010-March2011

C.A.S.A – Passaic, NJ

● Answering phone calls and taking messages

Inspection Line Sep2010-Nov2010

Central Fur Storage Co Inc – Garfield, NJ

● Checking all the merchandise for any imperfection or loose buttons and broken zippers

Laundry Attendant Sept2004-Nov2004

Marriott Courtyard Hotel – Lyndhurst, NJ

● Receive and sort soiled linen into appropriate containers

● Process sorted linen utilizing the washers, dryers, sheet spreaders, irons, and feeder/folders ensuring finished product is inspected and meets quality standards Laundry Attendant April2003-Nov2004

Marriott Courtyard Hotel – Rochester, NY

● Receive and sort soiled linen into appropriate containers

● Process sorted linen utilizing the washers, dryers, sheet spreaders, irons, and feeder/folders ensuring finished product is inspected and meets quality standards Housekeeping Nov2002-March2003

Clarion Hotel- Rochester, NY

● Cleans rooms, hallways, lounges, restrooms, corridors and make beds

● Replenish supplies in the rooms and empty wastebaskets

● Clean rugs, carpets, upholstered furniture, and draperies, using vacuum cleaner. Dusts furniture and equipment

Contact this candidate