Service Representative Customer

KHANYISILE ITUMELENG MKHIZE

Contact Number: 078-***-****

Email Address: *******************@*****.***

Physical Address: 1259, Seduke Cresent, Spruitview, 1431

ID No: 961**********

Notice Period: 1 Weeks

MATRIC – 2015

As a young, dynamic individual I have developed exceptional skills in Customer Experience which I have gained throughout the years working within Customer Group.

My exceptional communication skills (verbal and written) is coupled with my people skills and results orientated personality.

I am passionate about team work, service delivery and customer satisfaction.

Being young and self-motivated, I believe that I can inject the kind of dynamism and innovative thinking that will propel your company into the future.

WORK EXPERIENCE SUMMARY

03. 2017 – present AFRIZAN (Multichoice) - Customer Service Representative

02. 2015 – 03. 2016 Direct Channel Holdings (Pty) Ltd – Customer Service Representative

EDUCATION BACKGROUND

01.2010 – 12. 2015 Matric

LANGUAGES

English Excellent

Sepedi/Tswana Intermediate

IsiZulu/Sotho Excellent

SOFTWARE

Operating Systems Microsoft 365 (Word, PowerPoint, Excel)

WORK EXPERIENCE DETAILS

03. 2017 – present Multichoice – Customer Service Representative (Inbound)

Responsibilities:

●Creating new accounts

●Assisting with billing and technical queries

●Logging calls

●Escalating customer queries

●Following up queries

●Assisting with change of ownership

●Operate the call centre “specific” software (CRM) or

tools (CLI)

●Manage customer data and customer interaction

●Prioritise customer complaint as per organisational

SOP(s)

●Resolve product or service problems by clarifying the customer's complaint; explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

●Manage queries according to SLA

●Service customers on first call resolution when possible and record all interactions

●Basic device troubleshooting /setup process

02. 2015 – 03. 2016 Direct Channel Holdings (Pty) Ltd – Customer Service Representative (MTN COMPAIGN)

Responsibilities:

●Assisting with billing and technical calls

●Sim swaps activation

●Assisting with recharging and unblocking

●Logging calls

●Escalating and Following up

Reason for leaving:

Growth Opportunities

References:

Patience Xaba (Team Leader): 072-****-***

Contact this candidate