Career Objective

Expand IT acumen through continued education, experience, and professional certifications.

Currently seeking any cyber security or IT related positions.

Summary

Ten years experience providing excellent customer service and utilizing effective communication skills as a Bi-Lingual (Farsi, English) IT technician and Software Support Engineer.

Bachelor level graduate with CCENT, CCNA, and Security+ certifications.

Work Philosophy: There is no such thing as failure, we either learn and grow or we succeed.

Achievements

Assisted in the merger of IT infrastructures between two distinct organizations

Graduated with honors from CSUDH cyber security program

Placed 2nd at the collegiate CAHSI Hackathon

Technical Acumen

Microsoft Technologies

Kali Linux, Red Hat

Virtualization (VMWare, Hyper-V)

TCP/IP networking

DHCP/DNS/VPN

Cryptography

Access Control

Firewall Config.

NIST 800-53 Rev. 5

Disaster Recovery Plan

Intrusion Detection/Prevention Systems

Security Policies/Cfg

Malware Identification

Vulnerability/Threat/Risk Assessments

Switch/Router Cfg.

SIEM

Symantec/Acronis Archiving

Nessus/Wireshark

Bash/PowerShell

Network Mgt.

Active Directory

Global Troubleshooting

Basic Python

Cyber Security Defensive/Offensive Tactics

Relevant Experience

IT Specialist Aug. 2016-Oct. 2016

Citizen Watch Headquarters [Contractor] Torrance, CA

Provide Tech Support for department personnel.

Performed daily IT support and help-desk for all employees, in house and remote, using Spiceworks/Samanage to track issues, assign priorities, and interact with clients to resolve in a timely manner.

Responsible for developing and writing procedures for the IT infrastructure, including the installation and troubleshooting of company hardware and software.

Responsible for labeling, tracking, and maintaining company's IT assets and software licenses.

Assisted in migration/merger of Bulova & Citizen Watch IT infrastructures.

Worked with managers in other departments to resolve IT related issues.

Managed provisioning for all staff, managers, and executives.

Saved the organization $3,000 via preventative network, software, and hardware solutions.

Software Support Engineer Jan. 2015-July 2016

Pivot Cloud [Out of Business] Sunnyvale, CA

Resolve Change Order/Change Request Tickets; which entails software installations, lease swaps, basic troubleshooting/deployment for Windows XP, Windows 7, and Mac OS X environments, and security implementations.

Managed 9 VMs as a testing environment (ESXi) for the Quality Assurance department to test out proprietary enterprise level email encryption software (Pivot Mail)

Testing and troubleshooting encryption software on various devices and OS’s

Saved organization $5,000 via debugging encryption software prior to launch.

IT Specialist May 2014-Dec. 2014

Santa Catalina Island Company [Contractor] Avalon, CA

Software installations, basic troubleshooting/deployment for Windows 7, Office 365, and security implementations.

Perform daily IT support and help-desk for all employees, in house and remote, using Spiceworks/Samanage to track issues, assign priorities, and interact with clients to resolve in a timely manner.

Provide Tech Support for department personnel.

Worked with managers in other departments to resolve IT related issues.

Managed provisioning for all staff, managers, and executives.

Lived on location on the island during the six-month contract and operated on an on-call basis

In cases of electrical black outs, IT staff would be responsible to get systems booted back up ASAP for business continuity

IT Specialist Jan 2008-March 2014

PV Medical Spa Torrance, CA

Software installations, basic troubleshooting/deployment for Windows 7, Office 365, and security implementations.

Performed daily IT support

Consulted with the business owner on creating their IT infrastructure with device recommendations, setup, and troubleshooting

Responsible for developing and writing procedures for the IT infrastructure, including the installation and troubleshooting of company hardware and software.

Saved organization over $10,000/year in preventative and corrective IT solutions

Education and Certifications

Cal State Dominguez Hills August 2019

Torrance, CA

B.S., Cyber Security

El Camino College September 2015

Torrance, CA

A.S., Computer Information Systems

CompTIA Security+ August 2019

Cisco CCENT March 2014

Cisco CCNA May 2014

References Available Upon Request

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