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Assistant Customer Service

Jacksonville, FL
September 10, 2019

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Taylor Ferraro



A hard working employee with strong work ethic and determination that is eager to work and learn all that the field has to offer to build my experience and knowledge.


University of Central Florida: May 2019

Bachelor of Science in Psychology & Criminal Justice

oCertifications in Crime Scene Investigation & Criminal Profiling

Cumulative GPA: 3.8 (Magna Cum Laude)


Central Florida Intelligence Exchange August 2018 – Present

Created intelligence analysis and crime mapping over local, state, and federal regions as an intern.

Co-authored various products within diverse subjects: gang activity, counterterrorism, domestic terrorism, international terrorism, officer safety, and cyber crime.

Research Assistant August 2018 – Present

Assembled data within two separate grants centralized in the Criminal Justice Department.

Acquired intricate knowledge of SPSS and other databases, interpersonal skills, and organization of data.

Teacher’s Assistant August 2018 – May 2019

Executed grading assignments and discussion posts in Clinical Psychology & Health Psychology under the supervision of Dr. Chesnut in the Psychology Department.

Consulted and advised students on questions regarding material taught within the class.

United States Postal Inspection Service August 2018 – December 2018

Trained as an intern shadowing various postal inspectors and assisting in investigative and administrative tasks.

Employee/Passport Agent at The Spot April 2016–August 2018

Developed graphic designs for customers and maximized knowledge of computer applications.

Strengthened skills in customer service, promptness, organization, and multi-tasking.

Evaluated and skilled to be a passport acceptance agent for the U.S. Department of State.

Supervised new team members on necessary skills to succeed within the job.

Honors, Awards, and Memberships:

Awarded spots on the President’s and Dean’s List at UCF 2016-2018

Member of Alpha Phi Sigma, a Criminal Justice Honor Society at UCF 2018

Member of the National Leadership Honor Society at UCF 2018

Member of Delta Zeta, in the Pi Xi Chapter at UCF 2016-2018

Computer Skills:

Proficient within most types of Microsoft Office including Excel and PowerPoint.

Exposed to computers and different types of programs for many years through educational and personal experiences (such as InDesign, Adobe Illustrator, SPSS, etc.).

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