Customer Service Sales/Representative

Rysheuana Williams

* Covington Ga * 770-***-**** * *****************@*****.*** *

-Professional Summary

Focused customer service professional skilled in lead generation, customer relationship development, and sales. Accomplished in providing unsurpassed support to demanding customers. Offering 3 years of experience in related roles, as well as passion for always improving numbers, enhancing knowledge and exceeding expectations. Trained in project and time management with extensive knowledge of hospitality and Sales, also provable multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.

-Skills

• Customer service

• Inbound and outbound calling

• Retail store support

• Data entry

• Professional telephone demeanor

• Money handling abilities

• Stocking and replenishing

• Order fulfillment

• Credit card processing

• Self-direction

• Variety of sales techniques

-Work History

Customer Service Associate, 12/2017 to 08/2019

Walmart – Covington, GA

* Educated customers on special promotions and provided detailed information for various products to enhance sales.

* Developed and actualized customer service initiatives to decrease wait times

* Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns.

* Exceeded service objectives by applying customer service and sales practices to the best of my ability.

* Conferred with customers about concerns with products or services to resolve problems and drive sales.

* Improved customer satisfaction by addressing issues and resolving them in a timely manner.

* Maintained accurate and current customer account data

* Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer evolved solutions.

* Handled calls, signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.

* Increased regulatory compliance by accurately completing tasks and adhering to safety regulations.

* Delivered superior client services, fostering strong rapport, retention and satisfaction.

-Education

Alcovy High School - Covington, GA

* Member of Elite ladies and Debate Team

* Elected Captain of the Debate Team

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