Product Management, Project Management, Agile/ Scrum, Wireframing/Mockup generation using Balsamiq and UXPin, SQL, XML, Data Analysis, Web Analytics, Jira, Rally, Aha, Problem Solving, User Survey, Competitive Analysis.
Sr. Product Manager – Sierra Wireless (July 2018 – Present, Atlanta, GA)
IOT Applications managed – FastTrack Fleet, GoTrack, GPSHeroes, Geomoto and UplinkGPS.
●End-of-Life small and non-strategic legacy asset tracking solutions.
●Managed and updated Asset Tracking Next Gen Platform MRD.
●Defined, prioritized and executed on product enhancements by collaborating with engineering, QA, support and sales teams.
●Assisted in user trial testing and product testing in the absence of testing resources.
●Authored internal and external release notes in absence of technical writer for managed product’s releases.
●Co-authored MRD for a new consolidated asset tracking application on SW AirVantage platform.
●Discontinued iManage application for better resource utilization.
●Developed a roadmap for legacy FAST application enhancements.
●Developed a consolidation plan for non-strategic legacy solutions.
●Integrated new tracking device, GenX5 into FAST applications - FTF, UGPS and RSC.
Sr. Product Manager – OpsRamp (Oct’ 2016 – June 2018, San Jose, CA)
Product modules managed – Reports, Dashboards and APIs on SaaS platform that manages cloud infrastructures.
●Developed overall product strategy for the product modules.
●Converted product strategy into executable roadmap.
●Collaborated with engineering and design teams for roadmap implementation by providing user stories (Jira) and UI mockups (UXPin).
●Evangelized product strategy and roadmap with stakeholders and customers.
●Authored release note content for managed product modules for each release.
●Stabilized current canned reporting module for business continuity.
●Introduced new Report Designer for custom reporting.
●Introduced new dashboard widgets.
●Introduced dashboard template feature.
●Introduced multiple new APIs and API enhancements.
Product Manager - Blackhawk Network (Jan’ 2016 – Sept’ 2016, Pleasanton, CA)
●Identified requirements by collaborating cross-functionally with business stakeholders, users and engineering teams.
●Defined and converted requirements into functional user stories for development team.
●Managed the prioritization of requirements against business needs and technology imperatives.
●Developed and maintained requirement matrix.
●Evaluated several vendor solutions against business requirements.
●Launched a new Customer Order Portal/website for order creations for Staples business users and internal users. Responsible for end-to-end delivery with user survey, analysis of requirements, creation of UI mockups using Balsamiq, creation of user stories in Rally, UAT and successful launch.
The Portal helped Business and internal users to create orders by avoiding manual file based order system.
●Launched a new ‘Digital Partner Onboarding Portal/website’ to onboard all our Partner Company profile attributes into the system before order placement. This replaced manual script execution on different systems, which resulted in 20-30% overall increase in efficiency.
●Responsible for continuous identification, prioritization and roll out of UI improvements features for Order Fulfillment, Customer Support and Custom Order Portals.
●Delivered Order fulfillment solution for International expansion. This included user survey, requirement discovery sessions with stakeholders, creation of user stories, analysis of several vendor solutions and UI Mockup creations.
Sr. Technical Product Owner and Program Manager - Shutterfly, Inc. (July 2012 – April 2015, Redwood City, CA)
●Delivered Technical/Infrastructure/Platform Roadmap projects.
●Managed Technical Roadmap for the company.
●Analyzed and documented cross-functional system requirements for the platform team.
●Converted requirements into backlog user stories and managed the priority of stories using in Jira.
●Conducted roadmap and project steering meetings with stakeholders for issue resolution.
●Provided weekly and monthly status reports and executive summaries in steering meetings.
●Maintained Program and Project level status dashboards for executives.
●Provided Rolling roadmap management against tech capacity.
●Launched SSO successfully across different Shutterfly brands.
●Launched tokenization for credit card numbers, for ecommerce portal to reduce PCI impact.
●Consolidated overlapping ecommerce/platform APIs across Shutterfly brands into single interoperability APIs using Apigee framework.
Sr. Software Performance Engineer – Hewlett Packard (Jan 2008 – July 2012, Cupertino, CA)
Products worked on:
Opsware(Data Center Automation) (Jan 2011 – July 2012)
Project and Portfolio Management (Jan 2008 – Dec 2010)
●Managed Performance center lab, configured rack servers with different OS, Lan/wan network switches etc. in Data Center room.
●Installed and configured different operating systems, databases, app servers, etc. as part of performance engineering.
●Created python and powershell scripts for performance benchmark suite.
●Installed, configured and authored scripts for VMWare and MS Hyper V virtualization environments.
●Performance engineering and load testing for releases.
●Created and maintained in-house LoadRunner Regression/Benchmark suite.
Sr. Technical Solution Consultant, Hewlett-Packard (Aug 2004 – Dec 2007, Cupertino, CA)
HP Performance Center provides a Web-based, integrated system for performing quality assurance across a wide range of IT and application environments.
●Designed and implemented solutions involving Performance Center.
●Debugged application errors, recommended application configurations and helped bring the environment to a consistent state when there are corruption issues.
●Achieved effective verbal and written communication skills while communicating with customers on a daily basis to understand problems and deliver solutions within SLA.
●Worked on LoadRunner/Performance Center, J2EE/.NET Diagnostics for three years – LoadTest planning, Scripting, Analyzing and Troubleshooting.
●Performed technical product presentations for around 150- 200 external customers.
●Technically trained and mentored 3-4 new hires on Hewlett-Packard Products.
Product Management Certification, Product School, April 2016, Sunnyvale, CA
Certified Scrum Master – March, 2013, Sunnyvale, CA
Practical Product Management Certification, Pragmatic Marketing, San Jose, April 2011, San Jose, CA
Master of Science in Computer Systems, Arizona State University, Phoenix, Fall 2001 - Spring 2004, CGPA: 4.0
Bachelor of Engineering in Electronics & Telecommunication, University of Mumbai, India, 1997-2001, CGPA: 3.5