Software Engineer Support

EDUCATION

STI COLLEGE OF CALOOCAN — BACHELOR OF SCIENCE IN COMPUTER SCIENCE, MARCH 2010

WORK EXPERIENCE

GN STORE NORD – MANILA (NAV APPLICATION SUPPORT)

U.N Avenue Manila, Philippines (October 8, 2018 – March 15, 2019)

•Handled AOI batch jobs for multiple companies

•Provides resolution to application error and ensure data security

•Uses Service now as ticketing system to address NAV issues

•Uses Skype and Teamviewer to support multi companies

NTT DATA PH - TECHNICAL CONSULTANT (NAV SUPPORT)

Makati City, Philippines (March 2014 – August 15, 2018)

•Designs, builds and delivers NAV customization or reports to agreed specifications and document reporting technical details. (NAV 5, 2009,2009 R2, 2013, 2013 R2, 2015)

•Designs, builds and delivers NAV custom reports in a printable version via Visual Studio Reports Designer tool. (NAV 2009,2009 R2, 2013, 2013 R2, 2015)

•Engages with building and maintaining relationships with business users to assist them with using and understanding existing and newly created reports.

•Uses ticketing system to address NAV issues within SLA.

•Participates in daily team meetings to identify critical issues, process to improve and plan for team’s time management as well as the goals that need to be attained on or before the given deadline.

•Updates the existing Navision reporting team’s documentations in Sharepoint.

•Executes health checks on applications to ensure business operations stability.

•Provides solution to the team with regards to showstopper issues to lessen time in application development.

•Provides resolution to application defects and ensure the data security.

•Documents and updates fix logs on problem requiring temporary solutions, procedural changes or alternative fixes.

•Provides updates and progress based on the client requirements in a timely manner.

•Handles user raised application issues and provides resolution/procedure gathered.

•Executes testing and provides bug fix in any issues found during testing as well as the defects raised by the QA team in a timely manner.

•Executes Unit Testing and User Acceptance Testing with the functional and team to ensure that the technical requirements are met.

•Attends Triage meetings for QA defect analysis and provide solutions for each defect depends on client’s approval.

•Provide RCA to the client soon as the issues were resolved.

SOFTWARE ENGINEER (NAVISION)

INFOSOFT INTERNATIONAL SOLUTIONS INC. – Mandaluyong City, Philippines (Nov 2011 – January 2014)

•Executes development as per technical design and unit test plans based on the approved client requirements.

•Facilitates technical design review with the client to ensure that the requirements indicated in the functional design are met.

•Participates in the daily stand up meeting with the client to provide daily status update and raise any impediments with regards to development.

•Conducts peer build and technical review to lessen production defects and provides expert insights to the team if needed.

•Creates and/or modifies tables, forms/pages, reports and interface based on the client requirements.

•Conducts peer review with the team to handle and identify application defects in a timely manner before the User Acceptance Testing.

JUNIOR SOFTWARE ENGINEER (NAVISION)

Apsoft Inc., Mandaluyong City, Philippines (March 2010 - October 2011)

•Develops NAV custom reports.

•Participates in requirements data gathering and ensures that the functional design was reviewed prior to technical design creation for development.

•Develops a customized form based on the approved client requirements.

•Executes Unit Testing to reduce defects and ensures that the issues were addressed properly.

TRAININGS

•GuthrieJensen – Internal Service Excellence (Oct. 22 & 23, 2018)

•Apex Global – ITIL Operational Support and Analysis (OSA) (Nov. 12 & 13, 2018)

SKILLS

•SQL

•Visual Studio

•Microsoft Navision 5

•Microsoft Navision 2009

•Microsoft Navision 2009 R2

•Microsoft Navision 2013

•Microsoft Navision 2013 R2

•Microsoft Navision 2015

•Micorosft Outlook

REFERENCE

Available upon request.

Redentor Joseph Magat.Jr

B-12, L-6 Mt.View Subd. Muzon SJDM City of Bulacan

Mobile No. (63-915*******

Email. ****.*****@*****.***

Contact this candidate