Medical Customer Service
Resume:
Sheila Davern
** * **** ******, *** Floor
Webster, MA 01570
******.******@*****.***
Objective To obtain a Full-Time Office Support position that will utilize my interpersonal and technical skills and experiences.
Work Experiences
VNA Care Network
Referral Center Assistant (Full-Time) August 2012 – Present
Under direct supervision of Referral Directors and Managers. Providing exceptional customer services and administrative support within the Referral Department.
Handles incoming/outgoing calls relating to patient’s referral and medical records. Respond to inquiries in a professional manner.
Input patient’s referral and nursing orders for both new and existing patients, utilizing various systems such as HomeCare HomeBase, Encore, and Forcura.
Demonstrated knowledge of medical terminology and ICD9 codings.
Confers with internal and external customers such as insurance verifications, clinicians, and referral sources to ensure accuracy and timely processing of patient’s referral.
Crossed-trained and assist with Front Desk and Referral Writings on “as needed” basis.
Demonstrated understanding of HIPAA confidentiality and complies with Agency policies and procedures.
Performs special projects and all other related duties as directed by superiors.
Umass Memorial Medical Center
Sr. Financial Data Processor (Full-Time) May 2002 – May 2011
Provided first line support to customers with billing related inquiries/issues which included co-payments, insurance carrier verifications, etc.
Ensured timely and accurate processed of hospital payments.
Cashier back-up coverage at the University campus.
Performed all other duties as required.
Fast Lane Service Center
Customer Service Supervisor (Full-Time) September 1999 – May 2002
Provided excellent customer services support in a fast paced call center environment.
Maintained updated weekly reports related to abandoned calls, incoming and outgoing calls, and submitted these findings to the Massachusetts Turnpike Authority.
Performed all other office duties as assigned.
First Allmerica Financial
Medical Claims Examiner (Full-Time) September 1981 – January 1997
Ensured timely and accurate processed of medical claims for payments by the insurance carriers.
Followed state legislation guidelines, and knowledge of ICD9 and CPT codes.
Performed all other related duties as assigned by manager.
References are available upon request
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