Desktop Support Engineer

Peter Apostle

Phone: 224-***-**** Email: *.*********@*****.***

Education

University of Illinois at Chicago Fall 2015-Fall 2018 Bachelors of Science in Mathematics and Computer Science Work Experience

Target Data, Inc Chicago, IL March 2018-Present

Internal IT Support Engineer

o General desktop support for in house and remote users by diagnosing and solving issues with computer systems, peripherals, and network connectivity o Developed efficient strategy for onboarding and offboarding of employees o Brought employee system backups from 0% participation to 100% participation o Monitored network health, traffic, and routing

o Designed several full-scale project boards via JIRA for Client Services team to optimize management of marketing projects in concise and clear manner Relevant Skills

Proficient in Microsoft Excel and administration of O365 system including Outlook

Experienced and confident working face to face and remotely with end users

Resourceful, organized, and always looking for ways to make a process more efficient

Starts tasks assertive and with energy and carry it through to a solution

Adept at problem solving, time management, and critical thinking IT Expertise

Technical troubleshooting of Windows and macOS systems

Deep understanding of TCP/IP networking and associated terminology

Security of networks, disaster recovery, and data loss prevention

Service request management and solving through JIRA Service Desk

Diagnosing of hardware and software faults remotely and in person and implementation of researched and known solutions

Experience using MDM software for endpoint management and monitoring of mobile devices and company laptops

Usage of auto deploy mechanisms via MDM software

Certified AWS Cloud Practitioner and preparing to take AWS SA Associate Q4 2019

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