Employee Relations Medical Billing

KANIKA MOHAN

HUMAN RESOURCES PROFESSIONAL

Talent Acquisition

A competent professional with over 12 years of rich & extensive experience

PROFILE SUMMARY

Experience in Talent Acquisition, Campus & Leadership Hiring, Compliances, Employee Relations and Performance Management

Skilled in managing the complete recruitment life-cycle for sourcing the best talent from diverse sources after identification of manpower requirements

Resourceful in setting up KRAs for entire organisation in association with the senior management/ Business heads

Excellence in monitoring statutory compliance related to compensation management; managing payroll in compliance with all statutory requirements such as ESIC, PF, Bonus & Gratuity

Possess knowledge of payroll processing function involving computation of salaries, attendance, leave, fixed & variable entitlements, deductions for loans, etc.

Proficient in developing and implementing policies, job responsibilities & working conditions for promotion & employee benefits

Collected periodic key performance measurements and maintained HR metrics for executive reporting related to various strategic & organizational development initiatives

Skilled in identifying training needs across levels through mapping of skills required for different roles and analysis of the existing level of competencies

Proficient in maintaining healthy employee relations by building strong culture & imbibing values of the organization

Worked with Manpower Firm, KPO, BPO and IT industry I've gained in-depth exposure and expertise to hire and manage talent of various competencies like Healthcare(Medical Coder, Medical Billing, AR Caller), Medical Transcription, Financial Process, Data Entry, E-commerce(Amazon, Flip cart, eBay),Technical Process

EMPLOYMENT DETAILS

Jan’14-till date: Talisman Solutions Pvt. Ltd., Noida as Manager-HR

Key Result Areas:

Talent Acquisition

Leading employer branding, end-to-end recruitment process for Pan India, global recruiting strategies, workforce planning, recruiting metrics, recruiting policies & programs and vendor management

Evaluating available resources through channels such as Headhunting, internal database, employee referrals, campus, web & job portals, vendors and candidate reference to get the best fit resource for job requirements

Managing the frontline, Lateral & Leadership hiring for Pan India and understanding and analysing business needs by coordinating with Business Manager

Reviewing & maintaining recruitment cost and participating in various client reviews/management presentations on HR

Establishing key metrics to define competencies & skills required for each role/department within the organization along with individual performance mapping to set-up the KPI framework

Closing positions within defined SLA, optimizing talent acquisition budget, setting targets for various channels and creating plans to keep the recruitment budget within control

Developing recruitment drive calendar, conducting vendor assessment, preparing agreement, designing incentive/ bonus scheme for consultants and ensuring vendor due diligence

Monitoring supply of personnel by ensuring HR maintains all information in all appropriate systems; continuously monitor actual head count, new hires, attrition v/s plan; generating report on charge ability, capacity & availability of competence

Resource Planning:

Ensure the appropriate resource supply to address forecasted business demands. Update the same throughout the year

Monitor supply of personnel by ensuring HR maintains all information in all appropriate systems; continuously monitor actual head count, new hires, attrition VS plan; report on availability, charge ability, capacity, and availability of competence

Oversee and coordinate HR’ teams execution on headcount plans to drive promotions, transfers, and attrition both managed and un-managed

Identifying talent, designing, implementing and monitoring of development practices and programs

Employee Engagement & Retention

Serving as a single point of contact for approx. 500 employees for HR related requirements and resolving queries during Merger

Managing Employee Relation function for all line of business (LOB) including fun activities, skip level meetings, quarterly team meetings, and quarterly one-on-one sessions

Liaising with training teams for training programs on communication skills, positive working relationship, feedback to subordinates and other in-house training

Creating and implementing a structured employee engagement calendar at the circle

Categorizing future leaders by implanting leadership competency development and measurement programs

Setting-up and monitoring listening posts through open house sessions, SKIPs & focus groups and driving action plans by partnering with Business partners

Organizing and managing Rewards & Recognition Programs/Long Service Awards /Annual Party /Inter-Business Contest

Driving strong retention strategy for employees beyond 6 months and above

Devising and executing Whistle-blowers Policy’ and Sexual Harassment Policy including creating awareness on sexual harassment at workplace

Improving employee ‘touch points’ & HR connect and handling situation such as Absenteeism, Attrition, Attendance, Leaves & Exit interviews

Designing, implementing, reviewing, introducing and administering HR policies, procedures & processes in conjunction with Senior Management

Compliance

Handling payroll for 300 employees through payroll software (Spine).

Ensuring adherence to compliance guideline w.r.t Gratuity, Provident fund, Factory Act, Shop & Establishment Act, LWF, PF, ESIC, Staff Registration, PMRY, Bonus and Contract Labour Act; liaising with Government officials

Administering quarterly & yearly audit and compliance of employee records such as personnel files, PF, Gratuity, Statutory Bonus and maternity data

Attrition Management:

Analysing attrition trends tenure wise and devise interventions for retention of employees; keeping track on early stage attrition and taking action on key aspects to retain employees

Driving strong retention strategy for employees beyond 6 months and above; conducting retention & exit interviews for employees

Performance Management

Conducting regular performance appraisal exercises and workshops for employees at all levels

Designing and implementing KPI Matrix in line with the organizational structure oriented towards monitoring productivity, behaviour, development of employees and stakeholder satisfaction

Handling Performance Management System function for business unit including probationary reviews, confirmations, appraisals & promotion recommendations

Significant Achievements:

Conceptualized and designed engagement drivers in line with business needs & GPTW Survey outcomes

Developed circle level and managerial cadre action plans for teams basis Q12 (Gallup Survey) parameters and feedback

Participated in the integration of policies & processes post M&A (Merger & Acquisition)

Played a major role in placing more than:

o200 candidates within a time span of 9 months with the revenue generation more than INR 2 Million

o50% of candidates in United Health Group since their inception in India and sourced candidates for 4 months with a Hit ratio of 80% offer to join

Develop HR policies and defined processes for Talisman Solutions for Noida & UAE along with UAE team

Initiated effective Performance Management System and employee engagement & statutory compliance activities

Hired approx. 450 candidates without recruitment vendor through campus hiring and internal sources

Introduced and started campus hiring to minimise cost

Feb’08-Dec’13: e4e Healthcare Services Pvt' Ltd. formally known as Globerian India Pvt. Ltd., Noida as Team Leader-HR

Sep’06-Jan’08: Career Track, Gurgaon as Executive-HR

ACADEMIC DETAILS

P.G. Diploma in HR from Lucknow University in 2006

B.Com. from Lucknow University in 2005

TECHNICAL SKILLS

MS-Office and other internet applications

E-Mail: ******.******@*****.*** Phone: +91-886******* / 870*******

Areas of Expertise

Resource Planning

Compliances & Audit

HR Policies & Procedures

Induction & Orientation

Front-line hiring

Talent Acquisition (Lateral)

Campus & Leadership Hiring

Competency Mapping

Grievance Management

Exit Process Management

Vendor Management

MIS Reporting

Team Management

Performance Management System

Date of Birth: 10-Dec-1984 Languages Known: English / Hindi

Address: Indirapuram, Ghaziabad

Location Preference: Delhi/NCR, Mumbai,Pune,Hyderabad,Chennai

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