IT Administrator
Resume:
AHMED ROSHDY MOHAMED
IT ADMINISTRATOR
CONTACT
*****.****@*******.***
El Haram, Giza, Egypt
AREAS OF EXPERTISE
System administration
Computer networks and TCP/IP
Preventative maintenance
Supporting desktop systems
VMWare Technologies
Microsoft Products
Security cameras
Finger print technology
Graphic Design
PROFESSIONAL
MCSA & CCNA
Support maintenance management
COMPUTER SKILLS
Web Designing: HTML 5, Dream
Weaver, CSS, Edge Animate
Programming Languages: V. Basic,
C++, PHP, C#.NET
Firewall control: FortiGATE
Database tools: MS Access & MySQL
Graphic Design: Photoshop
PERSONAL SKILLS
Troubleshooting
Leadership
Analytical
PERSONAL SUMMARY
An extensive analytical and software experience of investigating and diagnosing network problem and also knowledge of IT operating systems. Good all-round technical skills and the ability to develop and working with other support and development teams for deliver a service that exceeds the expectations of colleagues and end users through a positive. Looking for a career opportunity with a company that will challenge my problem solving skills and allow me to develop my knowledge & potential. WORK EXPERIENCE
LEAD SUPPORT MANAGEMENT 2014 - Now
Ahram Canadian University (ACU)
Acting as technical lead to identify and implement solutions to problems affecting IT services. Providing 1st/ 2nd Line and some 3rd Line support over the telephone, remotely and face to face to clients & internal staff members. Duties:
Installation and maintenance of all systems within a client digital environment.
Providing advice on selection and purchase of IT equipment.
Liaising & meeting with external suppliers of IT services.
Designing, implementing and managing Active Directory.
Managing Email policies accounts of Microsoft 365. IT SPECIALIST 2010 - 2014
ACU
Work as part of a proactive team of support staff responsible for delivering a high quality service with providing best level of technical support and customer service to internal staff.
Duties:
Troubleshooting technical problems and implementing solutions
Maintaining up to date Antivirus levels on all machines university wide.
Configuration and troubleshooting of server and desktop hardware.
Supporting in preparing meeting room & video conference.
Designing banners of conferences and parties events & ID cards. TEACHING ASSISTANT 2007 - 2010
Faculty of Computer Science & IT in ACU
Teaching programming languages, database tools and fundamentals of computer courses in computer labs.
EDUCATION
HELWAN UNIVERSITY 2008 - 2012
Msc. Computer Science - Faculty of Science.
HELWAN UNIVERSITY 1998 - 2001
BS. Computer Science & Statistics – Faculty of Science.
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