Engineer Service

Don Cressin

*** ****** *****

Westminster MD, ***57

410-***-****

**********@*****.***

Sept 2013 to June 2019

Vision Technologies Inc in Glen Burnie Md.

Started as a service technician and rapidly progressed to Sr. service technician and took the lead assisting other techs with challenging issues.

I gained multiple awards for customer service while in that position.

Once the position became available, I progressed onto Field Engineer, and then Sr Field engineer.

My duties included troubleshooting systems and repair in the field, commissioning systems, programming setup, firmware setup, re-engineering when necessary and redlining the changes.

I am proficient with Crestron, Biamp, Extron, QSC, Planar, Crown, Vaddio and most major manufacturer in the market today.

Seeing multiple issues constantly in the field I instituted what became our QA department of which I took lead over as manager of 3+ years.

There I setup tie in between PC/ PM’s and Rack Fab so that ALL racks that were not built on site were setup and tested in QA with documentation using standard acceptable practices before being sent out. Issues were resolved by my setting up all aspects of communication and collaboration between Presales Engineering, Production Engineering, Field Installation, Programming teams, and Project managers so everyone could share in the information to prevent recurring issues.

I instituted a testing program for new firmware from manufacturer’s before being released for use in the field.

I drafted and implemented standards for Field Installation, QA, with assistance from Production Engineering and Rack Fabrication departments tying all of us together.

I set up a random field inspection schedule and set expectations for daily field reports from Install Foreman

.

I took lead assisting field crews with installation issues, assisting service techs with complex service issues becoming their go to source of remote support.

I started cross training personnel for more flexibility and to give other room for advancement.

I took lead as the lone service tech/ field engineer assigned to Under Armour Baltimore campuses keeping things in running order using automated tickets and direct calls from them. I also provided remote support for them on remote sites including Australia.

I obtained authorization as the local repair agent for Crown and Panasonic for the area and still operate a board level service repair facility.

1987 to 2013

Certified Electronic Service Inc Ellicott City MD

I started Certified Electronic Service Inc. a consumer and commercial electronic service company. We specialized in all aspects of video display, television, audio, and specialty products servicing. Emphasizing in onsite service since its’ inception.

I gained excellent customer service skills and the ability to work under adverse conditions and guided the other field techs on how to handle the same.

I obtained training by many manufacturers on Television Products including Projection TV, Direct View, Plasma, DLP, Lycos, and LCD television, Camcorder, VCR, Laserdisc, DVD, Computer Monitor, Audio and Home theater Products.

I have extensive experience in most major brands including some esoteric brands such as Runco. We were an authorized servicer for most major brands and TPAs.

I set rates, re-designed our service contract program and obtained bonding for it.

Skills honed and obtained included Hot Air rework, SMD removal and installation and component level repair on printed circuit boards which sometimes required reverse engineering due to the lack of valid service schematics.

I obtained many SkillPath certifications on customer service, the art of negotiating and business principles.

I became an ISF certified agent in 2000.

I became a registered CET in 2000, being only 1 of 300 in the country at the time.

Education

Attended South Carroll High School and Vo Tech, Carroll County MD.

I graduated with a scholarship from Bell and Howell labs. The illnesses of both of my parents kept me from taking advantage of the scholarship.

I took four years of electronics classes, was a member of the A/V group.

I was selected to represent Carroll County in the National VICA Contest specializing in Electronics.

I took the lead with overhauling our schools aging P.A. system, which had started to fail. I also took four years of German.

Miscellaneous Background

I have 10+ years of association work composed of the following:

Virginia Professional Electronics Association (VPEA) having served on its’ board of directors obtaining the positions of Recording Secretary, Vice President, then President. This also led me to joining the National Association- NESDA where I served on its’ board of directors gaining rank as a Regional Director, then Treasurer, Secretary, finally Vice President.

I took over the Chair of the Legislative Committee.

I have spoken on behalf of NESDA on several occasions to officials from the EPA.

I have taught classes about new display technology for VPEA and Rets Technical College in Baltimore.

References will be furnished upon request.

Respectfully, Don Cressin CET

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