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Technical Writer Manager

September 09, 2019

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Elvis Allen



BS Computer Science/Mathematics Troy State University

Professional experience

RGM Taco Bell Corporate May 2015- Current

As the Restaurant General Manager I serve as the key and central figure in the operation of our restaurants. I had the overall responsibility for directing the daily operations of a restaurant, ensuring compliance with company standards in all areas of operation, including product preparation and delivery, customer relations, restaurant maintenance and repair, inventory management, team management, recruiting and retention of team members, financial accountability, ensuring that the highest quality products and services are delivered to each customer and other duties as required or assigned.

Additional Responsibilities Include:

Creating value for our shareholders through efficient operations, appropriate cost controls, and profit management

Effectively manage a RGT-owned restaurant within the policies and guidelines of the company, ensuring 100% customer satisfaction at all times.

Controls day-to-day operations by scheduling labor, ordering food and supplies, and developing the restaurant team

Ensures OSHA, local health and safety codes, and company safety and security policy are met

Controls profit & loss, by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions

Atlas Operating - Houston TX February 2012- March 2015

Oilfield Data Production Coordinator


Prepare and execute funding of account receivable packages and documentation in accordance with establishment guidelines and performs various activities in the finance area

Coordination of mid-stream activities

Responsible for interfacing with gathering, processing and marketing entities involved with delivering oil and gas to market

Communicate with field personnel, pipelines, marketers, gas schedulers, pumpers, and shippers to optimize production

Identify potential capacity constraints and work with field personnel, facilities group and interconnecting pipelines to maximize oil and gas flows

Assured that each Pumper optimize each well on assigned route given daily operating conditions.

Responsible and accountable for reporting all fluids on each assigned pumpers route;

Provided added assurance for accurately record meter readings, pressures, and production volumes for report;

Work professionally and respectfully with landowners and all others at all times while performing job;

Amerisource Funding Lending Institute – Houston TX October 2010 – January 2012

Operations Assistance/Account Manager


Prepared and executed funding of account receivable packages and documentation in accordance with establishment guidelines and performs various activities in the finance area

Specializes in financing invoices from businesses that have cash flow problems due to slow-paying customers

Purchase the accounts receivable from their clients at a small discount

MEI Technology Johnson Space Center – Houston TX July 2007 – July 2010

Technical Writer


Provided documentation support as well as Identifying and reporting off-normal conditions, evaluating the conditions and their effects, identifying causal factors, recommending various types of corrective actions, tracking the implementation of corrective actions, and managing the overall environmental and thermal controls for the International Space Station system.

Shell Information Technology International - Houston TX April 2007 – July 2007

Technical Writer


Technical Writer and Quality Assurance Focal Point

Wrote standard Disaster Recovery Documentation Plans

Defined Critical Computer Apps, Data Recovery, Mainframe or Server failure and process restoration

Ensured existing documents were updated by the current owner with respect to accuracy, completeness and conformity to standards

San Jacinto College – Pasadena TX September 2006 - 2009

Adjunct Instructor Microsoft Application


Provided Instructional guidance for the Continuing & Professional Development Division in all facets of Microsoft Computer Applications

Served as Facilitator/Trainer for Essentials of Leadership and Management seminars and workshops

Training Certification through Development Dimensions International and Achieve Global

Ergos Technology - Houston TX December 2006

Technical Writer


Prepared case studies on technology and turnkey solutions.

Researched and wrote white papers on cutting edge technologies.

Composed journal articles on topics relevant to the company.

Epro LLC Johnson Space Center - Houston TX May 2004- July 2006

Technical Writer


Wrote and edited Disaster Recovery Procedures as they relate to day-today operations Identified potential causes of downtime, data loss as well as provided protection against worst-case scenarios

Wrote processed and procedural training documents related to NASA’s Astronauts Developmental training skills in the Neutral Buoyancy Laboratory.

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