Customer Service, computer skills, security
Resume:
Kristi Cortez
Beeville, TX *****
***********@*****.***
Authorized to work in the US for any employer Work Experience
Substitue Teacher
Beeville Independent School District - Beeville, TX November 2019 to Present
I am currently a Substitute School Teacher for Beeville Independent School District.
Sergeant
Security Threat Group - Beeville, TX 2001 to June 2019
Upon my departure from the Texas Department of Criminal Justice, I was the Department Head of the Security Threat
Group Office. For six years I was in said department, prior to which I was a Correctional Officer. For the six years i was in the Security Threat Group Office, I was responsible for identification, monitoring, and documenting gang members. In doing so, I utilized report writing skills, photography, and basic office equipment. I made supply orders, answered phones, created tracking documents on Microsoft Excel, Microsoft Word documents, conducted phone conversations with outside agencies, and various other computer programs. I did manage employees, and their time reporting.
Assistant Store Manager
Diamond Shamrock - Beeville, TX 1999 to 2001
I was the Assistant Store Manager for Diamond Shamrock in Beeville, TX. Various hours and days were worked behind the register, as well as store ordering and receiving, stock inventory, and managing employees.
Education
High school or equivalent in Psychology
University of Phoenix
2015 to 2017
A C Jones High School - Beeville, TX
1994 to May 1998
Skills
• CPR, Cash Handling, Data Entry, Management, training, Time Management, Cashier, Microsoft Office, Microsoft Word, Microsoft Powerpoint, Microsoft Outlook, Computer Skills, Excel ASSESSMENTS Verbal Communication
• Highly Proficient October 2019 Speaking clearly, correctly, and concisely. Full results: https:// share.indeedassessments.com/share_to_profile/ 945f3e05d92a8686c0975996cc2d85e5eed53dc074545cb7 Active Listening
•Highly Proficient October 2019 Actively listening and appropriately responding in conversations. Full results: https://share.indeedassessments.com/share_to_profile/ 617cc43d2fc4e6d9d6b34c1df143b8dfeed53dc074545cb7 Supervisory Skills: Interpersonal Skills
• Familiar October 2019 Maintaining productive team relationships by identifying conflict and settling disputes. Full results: https://share.indeedassessments.com/share_to_profile/ ef59bc4ba4cfa2b62300e3ce4668dc36eed53dc074545cb7 Knowledge of Early Childhood Development
• Proficient October 2019 Knowledge of the development of children ages 0-3 and of ways to foster that development. Full results: https://share.indeedassessments.com/share_to_profile/ abb05315d132c647a39f3c315fca2552eed53dc074545cb7 Problem Solving
• Highly Proficient October 2019 Measures a candidate's ability to analyze relevant information when solving problems Full results: https://share.indeedassessments.com/share_to_profile/ 719b00e6c9d4df64574532f5951543d5eed53dc074545cb7 Security Guard Skills
•Highly Proficient October 2019 Assessing risks, enforcing security standards, and handling complaints. Full results: https://share.indeedassessments.com/share_to_profile/ 4e4a367c6aabbfff7ba9df084f488baceed53dc074545cb7 Logic & Critical Thinking
• Highly Proficient October 2019 Using logic to solve problems. Full results: https:// share.indeedassessments.com/share_to_profile/ 88630062d0c262744b831c0be7e3a997eed53dc074545cb7 Customer Focus & Orientation
•Highly Proficient October 2019 Responding to customer situations with sensitivity. Full results: https://share.indeedassessments.com/share_to_profile/ 0ad4b1c6e00ccdffbed91d9dce947264eed53dc074545cb7 Call Center Customer Service
•Highly Proficient October 2019 Applying customer service skills in a call center setting. Full results: https://share.indeedassessments.com/share_to_profile/ c26b307b0b6c49ba982c4ae45c758fc6eed53dc074545cb7 Marketing
•Familiar October 2019 Understanding a target audience and how to best communicate with them. Full results: https://share.indeedassessments.com/share_to_profile/ 19c3563fd6eef46fa5b2c18a9ecebee5eed53dc074545cb7 Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
• CPR
• Teaching
• Marketing
• Organizational Skills
• retail sales
• Time Management
• Microsoft Office
• Microsoft Word
• Microsoft Powerpoint
• Microsoft Outlook
Certifications and Licenses
PSP Level 2 Training Course
January 2020 to Present
Basic Security Guard Training Course Level 3
January 2020 to Present Assessments
Management & Leadership Skills: Impact & Influence — Highly Proficient
January 2020
Adapting leadership style to accomplish goals using rational or emotional appeal. Full results: https://share.indeedassessments.com/ share_to_profile/944d6b29e27a45aa2d97ecb779567e13eed53dc074545cb7
Security Guard Skills — Highly Proficient
January 2020
Assessing risks, enforcing security standards, and handling complaints.
Full results: https://share.indeedassessments.com/ share_to_profile/85d0092ca9d13d24151b16dfd4713c25eed53dc074545cb7
Problem Solving — Highly Proficient
October 2019
Measures a candidate's ability to analyze relevant information when solving problems Full results: https://share.indeedassessments.com/share_assignment/ipwjrwwn4mbs8bco
Call Center Customer Service — Highly Proficient
October 2019
Applying customer service skills in a call center setting.
Full results: https://share.indeedassessments.com/share_to_profile/ c26b307b0b6c49ba982c4ae45c758fc6eed53dc074545cb7
Logic & Critical Thinking — Highly Proficient
October 2019
Using logic to solve problems.
Full results: https://share.indeedassessments.com/share_assignment/1ngbofbdk-rn07rd
Customer Focus & Orientation — Highly Proficient
October 2019
Responding to customer situations with sensitivity.
Full results: https://share.indeedassessments.com/ share_to_profile/0ad4b1c6e00ccdffbed91d9dce947264eed53dc074545cb7
Security Guard Skills — Highly Proficient
October 2019
Assessing risks, enforcing security standards, and handling complaints.
Full results: https://share.indeedassessments.com/share_assignment/ylja-lvx7fgyikuh
Marketing — Familiar
October 2019
Understanding a target audience and how to best communicate with them. Full results: https://share.indeedassessments.com/ share_to_profile/19c3563fd6eef46fa5b2c18a9ecebee5eed53dc074545cb7
Knowledge of Early Childhood Development — Proficient
October 2019
Knowledge of the development of children ages 0-3 and of ways to foster that development. Full results: https://share.indeedassessments.com/share_assignment/vsf81tpkbfni5jjz
Active Listening — Highly Proficient
October 2019
Actively listening and appropriately responding in conversations.
Full results: https://share.indeedassessments.com/share_assignment/helqaxh09v47b-iz
Verbal Communication — Highly Proficient
October 2019
Speaking clearly, correctly, and concisely.
Full results: https://share.indeedassessments.com/share_assignment/uelzi-qyzi4cg-p4
Supervisory Skills: Interpersonal Skills — Familiar
October 2019
Maintaining productive team relationships by identifying conflict and settling disputes. Full results: https://share.indeedassessments.com/share_assignment/ubg5gzfgy0idny-4
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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