Senior IT Engineer
Senior IT Engineer with 6 years’ experience in ERP support and project management with strong background in oracle Pl/Sql, MySQL and IT security management.
Senior IT Engineer
Al-Futtaim Group, Dubai
Led a team of IT Professionals along with multiple outsourced technology contractors (EMC and Fusion Storm) for a year-long project to strategize IT infrastructure upgrade plans for a multisite organization.
Proven working experience in installing, configuring and troubleshooting UNIX
/Linux based environments.
Solid experience in the administration and performance tuning of application stacks (e.g. Tomcat, JBoss, Apache, Ruby, NGINX)
Solid networking knowledge (OSI network layers, TCP/IP)
Designed the database schema and involved in writing PL/SQL functions, Stored Procedures, Sequences, Tables, Trigger, Views code to work in Oracle 9i database.
Assistance to ERP applications using the Microsoft dynamics AX, GP, NAV and SL
Maintaining dashboards and reports on Microsoft Dynamics RMS.
Managing and assisting team on various stages of Microsoft CRM workflow stages and various plugins pipeline stages.
Provide assistance and third level support for end users of the ERP JDE Enterprise One application by providing specific system and business expertise when necessary to solve.
Functional and technical expertise in specified ERP applications e.g. SAP & Oracle. Knowledge of business processes across one or more areas.
Coordinating with the team members on the clear procedure of the project and ensuring each quality of the inputs on each stage.
In hand coordination with the PM regarding the project status and on calls with the client on current status and time line of the projects.
Working Knowledge of Oracle – Transact SQL
Provide technology leadership and take accountability for the execution of Integration Shared Service (ISS) ERP roadmap.
IT SECURITY MANAGEMENT certification from Google.
MySQL and Oracle PL/SQL certification from Google.
Microsoft Office package certification from MACQUAIRE University, Sydney
Certification on JAVA from Press Enter Carrier Development Center
Certification on Web Development from Press Enter Carrier Development Center
Achieved ‘’BEST EMPLOYEE’’ award from Al-Futtaim Group for excellent performance on various projects across the GCC for 2018-2019 L3 Technical Engineer
UBQ Technologies Pvt Ltd, Bangalore
Senior level technical assistance for Onshore and Offshore projects as per the Priority.
Date of birth
Oracle 9i database
Apache and Tomcat
Microsoft SQL Server
MS Dynamics AX
MS Dynamics GP
IBM WebSphere MQ
Keep up administration uptime and SLA as committed
Capacity in arranging and redundancy managements.
Root cause analysis and execute different proposal as recommended by designing groups.
Vulnerability closures. Implement various hardening procedures for security prospective.
Perform 3rd level application Support, deployment of release, patches & fixes on Platform.
Carry out system audit with Internal and External teams.
Preparing the big fixing patches and deployment of patches on server as per the priority of the tech issue.
Examine server execution, perform tuning and guarantee high accessibility and solidness of stage
Managing and modifying the code level issues as per the project Priority.
L2 Technical Engineer
Collabera Technologies Pvt Ltd, Bangalore
Diagnose and troubleshoot technical issues, including backend data issues and application functional issues.
Refer to internal database or external resources to provide accurate tech resolution to the application issues.
Following standard procedures for proper escalation of unresolved issues from 1st level support team and analysing and providing resolution within the time frame.
Acting as 2nd level support to the team including code changes and database changes on the various applications.
Modifications on the auto reports as per the client needs on PM approval.
Supporting Onshore and Offshore projects and coordinating with both L1 and L3 support team on resolution of tech issues.
Generating weekly reports to PM on the status of each tech issues reported and permanent resolution as per the priority.
Anna University, Chennai
Bachelor of Engineering (B.E) - Computer Science and Engineering Interests