Engineer Customer Service

Jeremiah A. Jackson

Raleigh, NC *****

Cell: 919-***-****

*********@*****.***

Information Technology Specialist

Professional Summary

An experience and professional IT Support Specialist who brings a holistic IT knowledge and skills to your IT environment. Trained and experience in the area of various Personal Computers and Servers hardware troubleshooting. Trained in the installation, configuration and troubleshooting of various hardware, software and networking platforms. Excellent customer services skills. Worked well with people from device professional and cultural background. Results-focused and team-oriented with a strong work ethic

Professional Skills/Qualifications

Troubleshoots computers/servers hardware/software and networking problems.

Assembled PC’s and Enterprise Server systems in a high tech manufacturing environment, packaging and distribution.

Trained clients and end-users in the functionality and usage of various computers and electronic hardware and software applications. Profession in Microsoft and Mac OS and applications. Office365. Installs and configure various network platforms. Project Management team, Product Life Circle Development, product expect

Professional Experiences

Security Professional

Allied Universal Security Raleigh, NC 12/06/2018

Protects the organization's physical assets by maintaining and safeguarding the physical perimeter, exterior and interior perimeters of the facility. Utilizes electronic surveillance and detection systems through security console operations to include: Security, Fire, and Access Control.

Dispatch security officers, police, fire and EMS personnel as required via telephone and/or radio.

Event Security

PNC Arena Raleigh, NC 09/2018-01/2019

Responsible for securing the building and equipment of the Arena and enforcing access through the building. Maintain order before, during and after events.

Laser Engineer

Sightpath Medical/TLCVision Raleigh, NC 05/2006-11/2017

Delivered, installed & de-installed of a portable VISX Excimer Laser to customer sites.

Responsible for calibration and programming the VISX Excimer Laser to manufacturing specifications and operated it during surgery.

Provided routine preventive maintenance and repairs on the VISX Excimer Laser Systems. Troubleshooted, remove and replaced components of the laser(s) and calibrate to vendor specifications

IT Support Specialist/Instructor

Center for Employment Training Durham, NC 01/2002-04/2006

Trained students and end-users in the area of Business Office Technology, Microsoft Office products and various software applications.

Served as the liaison between the Department of Social Services Workforce Development, the Raleigh/Durham Chamber of commerce and CET.

Assisted in the design architecture and upgrade of school’s computer hardware/software and network system.

Provide desktop support for IBM, HP and Compaq workstations and printers.

Network Administrator II

Electronic Data Systems (EDS)HP/DXC Raleigh, NC 07/1997-12/2002

Monitored system performance, gathered data and supports preparation of system and server performance reports.

Monitored and maintained the U.S. Postal System WAN/LAN systems components to prevent downtime remotely.

Managed daily operations of Network Printers. Diagnosed and corrected workstation problems. VPN remote access.

Achievement

Part of the project management team at Electronic Data System(EDS) that worked on the largest hardware/software/network and database migration for the United States Postal Service(USPS). The team built 170 PDC’s and BDC’s servers and had them shipped to 85 district offices, brought systems on line, migrated data and supported the platform.

Computer & Server Hardware & Software Product Specialist II

International Business Machine (IBM-RTP), Raleigh, NC 03/1992-07/1997

• Assembled PC’s and Enterprise Server systems in a high tech manufacturing environment, packaging and distribution. Specialized training in various hardware/software and problem solving skills.

• RAID configuration and troubleshooting, debugging. Server Helpdesk Support

Achievements:

Worked alongside the best in the business like Project Managers, IT Engineers, Product Development Engineers, and Business Analyst giving me a diverse and holistic IT background. Worked with product development as a Failure Specialist (debugger) for all product failures and repairs.

Education

Shaw University, Raleigh, North Carolina 08/1985-05/1990

Bachelor’s of Science Computer Information Systems

Minor: Business Administration

IBM PC Institute Certificate

Server/Windows NT Instillation and Performance

Server Failure Analysts

USPS-Distributed Systems Certification and Development:

LAN System Administrator

AMO now Johnson & Johnson Certification

System Technician/Engineer VISX Star Excimer LASER

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