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Life Insurance Customer Service

Chicopee, MA, 01020
January 11, 2020

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Chicopee, MA 01020


Detail-oriented, hardworking certified technical professional with a strong background in Microsoft, VMware, and UNIX. Several years’ experience in creating and maintaining a true 7 x 24 Global IT environment. Fast learner with excellent communications skills who can readily apply new knowledge. Self-reliant with extensive record of quick and accurate problem resolution with great attention to customer service. Proven ability to work in a fast-paced changing environment while maintaining a positive attitude.


Microsoft OS


Scripting expertise

Amazon Web Services

Windows Hardware Support

Hardware Acquisition and Support

Storage Technologies

Unix Ubuntu / Centos

Disaster Recovery

Planning and Delivery

Customer Focused



Aws Cloud Practitioner

Aws Certified Solutions Architect – Associate

Cisco C.C.N.A

VMware – Vcda

Aws Certified Developer – Associate


Cisco C.C.N.P


ISO new England, Holyoke, MA

Senior Systems Administrator 2011 – Current

Planned, installed or deployed Windows Servers in a high availability environment.

Maintained Active Directory, while redesigning problem areas as needed.

Considered “Go to” person for maintenance and troubleshooting of server infrastructure.

Administered and supported multiple domains

Designed and implemented hardware independent imaging.

Designed and implemented bare metal recovery solutions.

Developed automation of processes through scripting.

Advanced ability for programming in (Vbscript / Batch / PowerShell / Powercli)

MassMutual Life Insurance Company, Springfield, MA

Windows Server Engineer 2006 – 5/2011

Evaluated and specified hardware requirements for business application based on supplied requirements. Provided 7 x 24 on-call production support for Windows \ VMware infrastructure environment comprised of more than 2400 servers.

Successfully maintained high company standards for up time

Designed and supported Windows based servers using VMware, HP hardware and blade center technology.

Utilized HP Systems Insight manager SNMP monitoring with HP Remote support paq.

Key person responsible for managing Windows Servers in enterprise-wide Disaster Recovery tests

Programmed in VMware Powercli, Visual basic script, PowerShell Batch, and winbatch.

MassMutual Life Insurance Company, Springfield, MA 2002 – 2006

Senior Network Administrator

Designed and implemented Novell to Windows 2000 scripted migration for 100 sites.

Designed disaster recovery solution to reduce business downtime to 8 hours

Provided 24 x 7 emergency support Leased Line Support (Vpn and point to point leased lines)

Provided Windows application and hardware support for all MassMutual Agencies and Agents

Designed and programmed a conversion from IMAP Email to Microsoft outlook, with less than a 1% failure rate


Associates Degree – Accounting, University Of Phoenix

Certificate – Electronics, Porter and Chester Institute: Enfield, CT

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