Tualatin, OR 503-***-****
Senior Quality Assurance Engineer QA Analyst Software, Web & Mobile Applications Ensuring Product Quality Through an Uncanny Ability to Find Bugs & Improve Development Processes A curious, methodical and top-performing quality engineer with year-over-year success in ensuring the quality of software, iOS and Android apps and websites through a deep and detailed ability to test and debug products.
A diligent performer with authoritative knowledge of software development methodologies, including Agile/ Kanban and Waterfall testing methodologies and defect management tools. A strong cross-functional communicator who optimizes outcomes and ensures strategic alignment by working in close partnership with developers, product owners and other QA engineers. An encouraging coach and mentor. Appreciated for patiently providing guidance and instruction to support junior QA staff with the development and acceleration of their skills. AREAS OF EXPERTISE
Black Box / Regression / UI
Waterfall / Agile / Kanban
iOS / Android
Clearquest / Clearcase
Test Case / Story Writing
Quantum Spatial,Portland, OR Dec 2019 - Present
SW QA Engineer
Brought in to test a AWS platform based SaaS application and writing SQL statements to verify issues.
With the team on a short release timeline, ﬁnding issues at a rapid pace in ensure delivery. Kroger,Portland, OR Mar 2019 – Aug 2019
Mobile QA Engineer
Following a corporate reorganization at eBay, accepted a contract-based QA assignment centered on the manual testing of mobile apps on both iOS and Android platforms. Served as the lone black box tester for Kroger’s Grocery Pickup app and 18 other banners for iOS and Android.
Within ﬁve months, tripled the number of bug submissions being submitted by other QA team members.
Supported product management by designing tasks and speciﬁcations for developers. Created ﬂuid communication between management by relaying test results and ongoing needs.
Presented testing metrics to key project stakeholders. Strategically gathered, analyzed data and metrics.
eBay,Portland, OR Dec2010 – July 2018
Mobile QA Engineer
Following eBay’s acquisition of Critical Path Software, was invited to take on a Mobile QA Engineer role focused on black box and regression quality assurance for various eBay products (iOS, Android and web), including PayPal and eBay Now.Created new builds with Xcode and Android Studios, conducted throttling and breakpoint testing using Charles Proxy and designed and managed test plans and procedures using Test Rails. Utilized both Waterfall and Agile methodologies.
Quickly emerged as the department’s top bug ﬁnder and in-house subject matter expert on accessibility and ad hoc testing.
Proactively studied to become an eBay Top-Rated Seller as means to see the product through the eyes of a customer and improve the UX quality of the app.
Worked diligently to ensure end user satisfaction, monitoring user feedback for issues and adding them to Jira for all project stakeholders.
Critical Path Software,Portland, OR June 2008 – Dec 2010 QA Engineer
Transitioned QA focus from hardware to software, joining this leading mobile / web development ﬁrm to help CPS’ third-party vendors improve their products and applications.
Clients: eBay iOS app, Carbonite, PrintShop, KidPix, Chegg, 4G/3G Dongles, Mavis BeaconTeaches Typing.
Gained recognition as the top QA engineer for new teams / new project kickoffs. Xerox,Portland, OR Nov 2000 – June 2008
Served as a hardware QA engineer with primary focus on testing solid ink and laser printers and drivers. Exceptional performance led to a coveted assignment, working directly with the development team using Agile methodology.
Slashed bug count by 50% on one project, versus outcomes from printer projects led by QA predecessors.
Bachelor of Science, Math and Computer Science
University of North Carolina at Greensboro
Continuing Studies: Python, Selenium and SQL (Udemy & Free Geek) 2 MARK DARNOLD