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General Management, IT support

Location:
Tiruchirappalli, Tamil Nadu, India
Posted:
January 11, 2020

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Resume:

SHIVAM ROY

PGPM ****-**

Degree

Institute/University

%/CGPA

Year

MBA

IIM Trichy

Pursuing

2021

BCA (Information Technology)

University of Allahabad

68.44%

2016

Class XII

Mahabodhi College, Bodh Gaya

60.80%

2013

Class X

K N Memo Academy, Patna

8.2 CGPA

2011

WORK EXPERIENCE(33 Months)

System Administrator Tata Consultancy Services Sept2016 – June2019(33 months)

Roles and

Responsibilities

Administered Windows and Linux Operating Systems. Troubleshooting Network devices

Performed Disk Cleanup, CPU/RAM optimization, Hardware Replacements for Servers. Diagnosed Cisco Routers and Switches by Running Commands or by engaging network partners such as ATT or Verizon

Infrastructure Support through Eyes-On-Glass Monitoring of Servers and Applications

Monitored critical applications, Servers, UPS, and Airport appliances of Delta Airlines

Performance Reporting of Team with Clients

Prepared monthly and weekly reports of team indicating number of Incidents, Changes, Requests handled in ServiceNow Tool, Number of Calls attended, and SLA metrics

Automation and Service Improvement Plans

Designing and improving Standard Operating Procedures. Writing Linux/Power-shell scripts to automate tasks requiring repetition

Achievements

Team Leader of 8-members at workplace for 2 years

Received many appreciations for preparing a Standard Operating Procedure

International Exposure

Project assigned – Delta Airlines U.S. 2nd Ranked Airlines Company

Interaction with employees of Delta Airlines having presence worldwide on emails/calls

Client Face-to-face meetings monthly or quarterly to discuss improvement plans

ACADEMIC PROJECT

University of

Allahabad

Developed a 2-dimensional graphical Video game

Played by using arrow keys to control a helicopter and avoiding obstacles to get points

Developed Intranet Mail System

Mail system used inside an organization for email communication

2015

2016

IIM Trichy

Oreo Biscuits, Cadbury

Delivered a market strategy to increase the business volume of Oreo Biscuits in India

Trichy Steel Ltd.

Designed an organization based on prominent JSW steel Ltd. and defined the key roles, functions required in a Steel Manufacturing company

2019

2019

ACHIEVEMENTS

Certifications

External Certification exams:

Information Technology Infrastructure Library (ITIL)

ITIL is a set of detailed practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business

Red Hat Certified System Administrator (RHCSA)

RHCSA focuses on actual competencies at system administration, including installation and configuration of a Red Hat Enterprise Linux system and attach it to a live network running network services

KPMG Lean Six Sigma Green Belt Certification

Certified Business Analytics Practitioner (CBAP)

Internal Certification exams:

Information Technology Infrastructure Library 2011 Foundation

Integrated Quality Management System for Project Leads Training – Project Management

Digital: Microsoft Azure(Cloud) Intermediate

Digital: Cloud Computing (General) Foundation

2017

2018

2019

2019

2016

2016

2017

2017

Position of Responsibility

Member of Entrepreneurship Cell of IIM Trichy

2019

Extra-curricular

Achieving TCS Fit4Life Target in FY19. (For every hour and every kilometer than an employee logs in to the app, TCS makes a donation to the charity.)

Organizing a Voluntary Blood Donation Camp at IIM Trichy in which 56 volunteers donated.

Volunteered for Sixth Biennial Conference of the Indian Academy of Management (INDAM)

2019

2019

2020

Interests

Playing Chess, learning Japanese language

Email:ada9ux@r.postjobfree.com IIM Tiruchirappalli Phone:+917*********



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