General Management, IT support
Resume:
SHIVAM ROY
Degree
Institute/University
%/CGPA
Year
MBA
IIM Trichy
Pursuing
2021
BCA (Information Technology)
University of Allahabad
68.44%
2016
Class XII
Mahabodhi College, Bodh Gaya
60.80%
2013
Class X
K N Memo Academy, Patna
8.2 CGPA
2011
WORK EXPERIENCE(33 Months)
System Administrator Tata Consultancy Services Sept2016 – June2019(33 months)
Roles and
Responsibilities
Administered Windows and Linux Operating Systems. Troubleshooting Network devices
Performed Disk Cleanup, CPU/RAM optimization, Hardware Replacements for Servers. Diagnosed Cisco Routers and Switches by Running Commands or by engaging network partners such as ATT or Verizon
Infrastructure Support through Eyes-On-Glass Monitoring of Servers and Applications
Monitored critical applications, Servers, UPS, and Airport appliances of Delta Airlines
Performance Reporting of Team with Clients
Prepared monthly and weekly reports of team indicating number of Incidents, Changes, Requests handled in ServiceNow Tool, Number of Calls attended, and SLA metrics
Automation and Service Improvement Plans
Designing and improving Standard Operating Procedures. Writing Linux/Power-shell scripts to automate tasks requiring repetition
Achievements
Team Leader of 8-members at workplace for 2 years
Received many appreciations for preparing a Standard Operating Procedure
International Exposure
Project assigned – Delta Airlines U.S. 2nd Ranked Airlines Company
Interaction with employees of Delta Airlines having presence worldwide on emails/calls
Client Face-to-face meetings monthly or quarterly to discuss improvement plans
ACADEMIC PROJECT
University of
Allahabad
Developed a 2-dimensional graphical Video game
Played by using arrow keys to control a helicopter and avoiding obstacles to get points
Developed Intranet Mail System
Mail system used inside an organization for email communication
2015
2016
IIM Trichy
Oreo Biscuits, Cadbury
Delivered a market strategy to increase the business volume of Oreo Biscuits in India
Trichy Steel Ltd.
Designed an organization based on prominent JSW steel Ltd. and defined the key roles, functions required in a Steel Manufacturing company
2019
2019
ACHIEVEMENTS
Certifications
External Certification exams:
Information Technology Infrastructure Library (ITIL)
ITIL is a set of detailed practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business
Red Hat Certified System Administrator (RHCSA)
RHCSA focuses on actual competencies at system administration, including installation and configuration of a Red Hat Enterprise Linux system and attach it to a live network running network services
KPMG Lean Six Sigma Green Belt Certification
Certified Business Analytics Practitioner (CBAP)
Internal Certification exams:
Information Technology Infrastructure Library 2011 Foundation
Integrated Quality Management System for Project Leads Training – Project Management
Digital: Microsoft Azure(Cloud) Intermediate
Digital: Cloud Computing (General) Foundation
2017
2018
2019
2019
2016
2016
2017
2017
Position of Responsibility
Member of Entrepreneurship Cell of IIM Trichy
2019
Extra-curricular
Achieving TCS Fit4Life Target in FY19. (For every hour and every kilometer than an employee logs in to the app, TCS makes a donation to the charity.)
Organizing a Voluntary Blood Donation Camp at IIM Trichy in which 56 volunteers donated.
Volunteered for Sixth Biennial Conference of the Indian Academy of Management (INDAM)
2019
2019
2020
Interests
Playing Chess, learning Japanese language
Email:ada9ux@r.postjobfree.com IIM Tiruchirappalli Phone:+917*********
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