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Manager Customer Service

Location:
Chennai, Tamil Nadu, India
Posted:
January 11, 2020

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Resume:

Meenakshi Murugappan

Mobile: 892********

Email: ada9t4@r.postjobfree.com

Profile

An accomplished and fluent communicator with strong investigation, problem solving and decision making skills, combined with a pragmatic approach and sound business acumen. Highly accomplished with a verifiable track record in fields, such as data analysis, quality assurance, customer care, sales, complaints handling and being able to work in a versatile manner to enable an effective completion of a given task.

Education & Qualifications

Masters in Business Administration - International Business

PSG Institue of Management,India 2002 - 2004

Bachelor in Commerce

MOP Vaishnav College, India 1999 - 2002

Employment History

Amazon India – Virtual Customer Support (June’19 – August’19)

Ability to translate complex technical information / instructions into a simple language that would ensure seamless trouble shooting.

Explain complex concepts effectively.

Basic understanding of Devices, Digital Services and associated technical terminologies.

Holistic customer service.

Exasoft U.K – Test Analyst (May’16 – July’16)

Project –Redress Management for Banks and other financial institutions.

Data analysis and mathematical analysis of system data and data provided from customers.

Testing Redress Manager software (Version 6.04 and 7.01) as instructed and reporting the results in a specified manner.

Hands on experience in creating Wizards in Redress Manager 6.04

This will included manual testing, regression testing (and unit testing).

Effectively reporting the issues and bugs in the BugTracker.Net Software (Version 3.5.6).

Active involvement in creating, manipulating, analysing Data for Redress Manager Software -TestComplete Software Version 9.

Working with team members to become fluent with our various software systems and providing assistance where needed.

Assisting with development, testing and supporting of systems.

Contributing to the various ongoing projects as and when needed.

Providing telephone and email support as and when required both internally and externally.

Enzen Global Solutions Limited U.K – Test Analyst (Jan’15 – Dec’15)

Project - Thames Water Utilities Limited (TWUL) - 5 Site SCADA Implementation(AMP 5 Period)

Carrying out user access control on SCADA System.

Monitoring company compliance in regards to SOX/SEC regulations to ensure consistency.

Ensuring users have access controls to IP configurations and control.

Liaising with clients and regularly updating the team on progress of the project.

Updating, consolidating and collating progress reports.

Working closely with developer and Business Analysts to ensure client requirements are captured correctly.

Supporting deployment of SCADA System from Legacy to Wonderware.

Carrying out maintenance activities on Government, Risk and Compliance tools.

Carrying out testing as required to support future SCADA implementation and enhancement.

Actively involved in Designing of Wonderware Application Platform and mimics in the Intouch 2012 for the multiple sewage sites based on Thames Water design standard.

Conducting Quality assurance test for the data migration and integration.

Test Case preparation, Testing different stages of the project through IFAT, CFAT, SAT.

Good understanding of PLC and SCADA system

Experience in testing new system in parallel with the legacy system

Supporting the deployment of GRC tools the business engages in to raise more awareness and understanding of the tool.

Escalating actions and reports to the Team Lead / Business Analyst as required.

Creating test plans and strategy for the team.

Providing relevant management report.

Assigning cross functional cover of roles within the team.

Tracing requirement to respective test cases to ensure defects are linked and fixed to meet required specification

Tracking risk reports and following up with business Risk Owners

Designing and executing test cases and test scripts.

Good Knowledge of the SCADA development system – ArchestrA IDE. Development of Object, graphics, mimics, trends to meet the Thames F24 Standards, OPC communication.

Enzen Global Solutions Limited U.K – Data Migration Analyst (Oct'14 – Dec’14)

Understanding the basics of Wonderware SCADA system.

Learning and Familiarising the F24 naming standards adopted across the programme and how to apply them.

Data Extraction from legacy SCADA.

Exporting data from FIX32, ICONICS, RSVIEW32 Factory Talk Studio (Legacy SCADA Systems).

Analysing each individual I/O point, understanding its location and function in the plant. This varies from plant to plant so need detailed analysis.

Manually reconfiguring each I/O point as per the standards,whilst retaining its unique identifiers.

Identifying and creating unique signal names based on the object names and tagnames.

Average number of signals targeted and completed per day was around 300-650.

Optima Technologies Limited U.K – Secretary (Apr'14 – October’14)

HFC Bank, HSBC Group U.K - Customer account manager (Feb'07 – Apr'10)

Citifinancial India – Branch Manager (Nov'05 – Jul '06)

Citifinancial India – Officer Personal Loans (May'04 – Nov'05)

Technical Skills

Testing Tools:Bugzilla, BugTracker.Net (Version 3.5.6)

Packages:Redress Manager software (Version 6.04 and 7.01 ),Ms Excel, Ms Word, Outlook, PowerPoint

Legacy SCADA Packages: GE Fix32, GENISIS Iconics, Rockwell’s Factory Talk Site Edition (Factory Talk Studio), RS Linx Emulator.

New SCADA Packages:Inctouch 2012 R2, Archestra IDE2012 R2

IO Count: 30,000

Methodologies:Agile

Languages:VB

Operating System: Window XP/7, Vista, Linux, UNIX

Databases: SQL Server 2012



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