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Manager Customer Service

Location:
Augusta, GA
Posted:
January 10, 2020

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Resume:

MICHELLE LAWSON

**** ******* ** *********, ** ***15 · 706-***-****

Email · ada9ns@r.postjobfree.com

Customer Service Professional.

Ambitious, organized, enthusiastic team player seeks position with company to grow with. EXPERIENCE

03/19 – PRESENT

PRACTICE MANAGER, HEARTLAND VET PARTNERS

All aspects of Hospital function. Reported to Regional Operations Director. Scheduled appointments, surgeries, prioritize traumas, pharmacy, Inventory control, P&L/D&S, records keeping, accounting. Created hospital policies and procedures. 2/12 – 03/19

MANAGER, DAT DO ENTERPRISES

Worked with vendors and county government to ensure success of daily operations. Responsible for behind the scenes operations such as payroll, hiring, and training. Headed development of several company handbooks and protocols to increase efficiency and boost morale. 5/06 – 2/12

OFFICE MANAGER, BANFIELD

Worked side by side with hospital employees. Ensured accuracy of all medical records and performed medial testing. Verified P&L to maintain profits. 6/02 – 5/06

ADOPTION COORDINATOR, SPCA

Schedule surgeries and training classes based on funds. Followed up on adoption agreements and performed background checks on adopters. Fed, medicated and administered care to animals. Utilized outside resources to find funds and homes for pets, including implementing program with Northshore to transport animals to prevent overcrowding and become a no-kill shelter. EDUCATION

06/2009

AABA, U OF P

3.8 GPA

2005-2006

VETERINARY TECHNOLOGY, OGEECHEE TECH

2

SKILLS

• Can-do attitude

• Strong communication skills

• Decision making

• Problem solving

• Can work alone or with team

ACTIVITIES

Current Volunteer ASPCA 2002-Present

Current Volunteer Habitat for Humanity 2004-Present Current Volunteer CVMUSA 2018-Present



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