Senior engineering professional offering proven experience across a broad range of product and project management disciplines in high-tech firms. I am seeking a position where my unique combination of technical understanding and project leadership affords an opportunity to contribute to business growth.
Ability to grasp new technology concepts quickly and relate clearly to others
Self-Starter with ability to prioritize, multi-task and adjust to changing situations
Successful track record of working independently and in leadership roles
Requirements Gathering, Documentation, Testing/QA, Training and Support
Proven ability to work within and across departmental lines and matrix organizations
Bachelor of Science in Electrical Engineering (BSEE) – University of Wyoming 1990
Registered Patent Agent #70517
SCI Group/Verizon Wireless. – Richardson, TX
Consultant/Project Manager – Mobile Video (9/2010 – 12/11)
Communicate the customer experience within and between all sub-teams
Work closely with developers to ensure the impact of requirements and code changes are understood and acceptable to all stake holders
Deliverables include user experience assessments that define issues and propose solutions and evaluate competitive positioning
Preferred Voice, Inc. – Dallas, TX
Director – Mobile Content (1/2002 – 8/2010)
Preferred Voice provides mobile technology and scalable server-based products as well as content management and delivery services for wireless carriers and enterprise customers.
Responsible for the product and project management, coordination, scheduling and delivery of software and content applications for incorporation into the PVI product line and deployment to customers
Product Manager for content marketing support and promotional coordination between over 21 mobile carriers and distributors and the major media suppliers (Universal, Sony, Disney, and Warner)
Managed end-to-end content acquisition/sourcing, production, encoding/transcoding (h.263, h.264, MPEG-4, MP3, AAC, JPEG, GIF), CMS (Content Management System) ingestion, FTP server storage, and content delivery to consumers. Content types include over-the-air (OTA) delivered, music, ringback tones and graphics.
Managed the distribution of IP-based delivery as well as innovative consumer web/WAP storefronts for MetroPCS, Cellular South, Ntelos, Appalachian Wireless, SouthernLinc, Cincinnati Bell, Revol Wireless, Bluegrass Cellular as well as content (video, tones, music, and graphics) for mobile content distributors ClearSky Media and Cellmania.
Managed over 70,000 pieces of content and a massively-scalable distribution platform servicing a base of over 8 million consumers. The distribution platform was designed for high-reliability (five 9’s or 99.999% up time) and was located in the Preferred Voice biometrically secure data center having fully redundant power and backup batteries and generators. The data center was connected directly to the AT&T optical data network backbone to ensure support of tens of millions of subscribers and high system reliability.
Responsible for the testing and functionality of new product demonstrations and applications; including content delivery, prepaid content, and innovative media services
Provide responses to RFPs and provide technology knowledge base and support for sales initiatives.
Intervoice, Inc. – Dallas, TX
(501 to 1000 Employees)
Staff Engineer– Product Management 8/94 to 1/2002
Sr. Systems Engineer/Staff Engineer - Systems Engineering/ R&D
Sr. Engineer for a proprietary web-based sales product configuration system that reduced problem sales orders at order entry from 10% to 1% and manufacturing problems were reduced by 80%. Participated in the design of the tool’s user interface, algorithm development, report outputs, Oracle Application interface, and product rule definition.
Review all engineering ECOs for implementation into corporate sales product configuration system.
Support Product Management in new marketing item creation and configuration rules.
Responsible for the HTML design and functionality of a web-based product configuration tool.
Designed and developed a database for the Process Engineering Team that encompassed configuration errors, functionality modifications as well as sales quote modifications.
Designed and developed an order tracking database for Sales.
Provide technical expertise for VRU hardware and software upgrades and Sales Proposals.
Provide technical training for Sales and Resellers.
Voice Control Systems, Inc. – Dallas, TX
(30 to 50 Employees)
Customer Support Engineer (12/93 – 8/94)
Provide technical product support to VCS customers for discrete and continuous speaker-independent speech recognition; including phonetic vocabularies, speaker verification, word-spotting, and discrete speaker-dependent speech recognition technologies.
Authored documentation encompassing notes and specifications for VCS Products
Chrysler Technologies Airborne Systems - Waco, TX
(501 to 1000 Employees)
Software Engineer – Military Programs (4/92 – 11/93)
Tested, debugged, and repaired Ada software for the E-4B Message Processing System (MPS).
Test conductor during offsite military qualification tests.
Authored Computer Program Specifications, Version Description Documents, and Software
Support Manual for E-4B MPS program.
Created Buhr diagrams for complex Ada CSC's showing major procedures, functions, tasks, and data flow using ADAGEN.
Setup configuration management environment on VAX using CMS.
Developed corporate software design manual incorporating techniques to meet DOD-2167A and SEI criteria.
Allied Signal Bendix North America –South Bend, IN
(501 to 1000 Employees)
Associate Engineer - Electrical/Electronic and Advanced ABS 6/90 to 8/91
Coop Engineer 1/89 to 5/89
Initiated and upgraded automotive antilock brake assembly code for development
Analyzed and interpreted Bendix Europe ABS system software.
Supported and validated ABS software for release to customer.
Performed failure mode analysis of electronic control unit.
Developed methodology for analyzing complex structure of ABS systems.
Fundamentals of Project Management
Communicating with Diplomacy and Professionalism
Total Quality Management