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Customer Service Manager

Location:
Pickering, ON, Canada
Posted:
January 10, 2020

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Resume:

Soud Siddiqi

** ******** **.

Ajax, ON, L*S *P*

Home phone: 905-***-****

Cell Phone: 416-***-****

OBJECTIVE: To obtain a full time job opportunity to utilize my strong interpersonal skills and customer service experience in the workplace.

HIGHLIGHTS OF QUALIFICATIONS

Hard working, looking for the best interest of the employer and the customers.

Capable of managing fast-paced environments/positions.

Quick Learner, able to grasp new concepts, ideas and routines easily.

Strong time management and organizational skills.

EDUCATION

ALMEDA UNIVERSITY Atlanta, GA USA 1997-2001

Bachelor of Science, Information Technology 2001

DCA Markham, ON CANADA 2001-2001

CompTIA A+

Computer repair- Service Technician

Hardware repair

Microsoft certified professional (MCP) Markham, ON, Canada 2000,-2001

Technical Support- In-depth product knowledge

WORK EXPERIENCE

CONSUMERS DISTRUIBUTING Toronto, ON CANADA June 1989- June 1993

Computer Operator mainframe \ As400

Data entry

Maintain, JCL, operating main frame system

Maintain operating systems

Sending and receiving data

Computer repair and maintenance

School city (on TN visa) st.Jose, California us 1994-1997

Maintain network, fix and install computers and cables

E resource (on B1 Visa) Chicago, Illinois us 2001-2004

Working in Louisville Kentucky for E resource 2001- 2004

Network admin; maintain network, install, and upgrade

EPIC CLEANERS 42 Marjoram Dr. Ajax, January 2005- January 2013

Manger/Commercial Cleaning

Conducted staff training and development

Sweep, scrub, wax, and polish floors, using mops, powered scrubbing and waxing machines

Clean rugs, carpets, and upholstered furniture using vacuum cleaners and shampooers.

Supervised workers at different contract sites

Troubleshot equipment problems using tools

Conducted inventories and delivered supplies to contract sites

Rapidly resolved client conflicts to prevent loss of contract accounts

FRANKIE TOMATOES RESTURANT Markham, ON CAN September 2013-2014

Line Cook

Prepare all food items in a hygienic and timely manner

Set up stations and collect all necessary supplies to prepare menu for service

Prepared a variety of foods; meat, seafood, poultry, vegetable, and cold food items

Close the kitchen correctly and follow the closing checklist for kitchen stations

Clean and maintain service station

Performed extra responsibilities as requested by the Chef, or Kitchen Manager

SALVATION ARMY Ajax, ON CAN Jan 2014-April 2014

Donation Warehouse Worker

Processes raw materials by unloading, sorting, packing, storing, loading and baling the donations; protects the integrity of the donations

Selects donations for store distribution meeting established standards of quality and distinguishing between discarded and good quality merchandise according to company standards

Assist with sorting of donated goods or small appliance clean and repair

MALPACK Ajax, ON CANADA April 2015- Present

Samples manger

Create and maintain tracking log using Microsoft office Excel

Respond to all E-mails from customer service and customers from all over Canada and USA

Get products made to customer specification

Maintain an inventory of samples ($150,000)

Communicate with Quality control and production, scheduling Manager, Shipping office

Reporting discrepancies and mistakes immediately

Complying with all company policies and procedures

Following quality stands to assure safety is first and reporting safety issues or incidents

immediately

Preparing orders for shipment,



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