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Manager Customer Service

Location:
Rawdat Al Khail, Qatar
Posted:
January 10, 2020

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Resume:

ANALYN P. ABAYAN

Building **,Al Maida Street,

City of Doha, Qatar

Birthday: Dec. 30, 1989

Mobile No.+974********

Email Address: mailto:abayananalyn@ada9i2@r.postjobfree.com

EXPERIENCE

I. Cashiering

Greet customers, smiling and making eye contact.

Check-out customer purchases quickly and accurately, using correct prices and departments. Maintain the physical appearance of the cash register area, including but not limited to, cleaning countertops; organizing bags; returning carts and baskets; sweeping and dusting; and cleaning-up spills.

Maintain awareness and acknowledge customers standing in line and call for back-up as needed. . Assist customers with bagging groceries and assist with carrying out items to their car as needed. Maintain familiarity with monthly specials, sales, and in-store promotions.

Maintain familiarity with Co-op policies in order to better answer customer questions or refer unresolved questions to the Operations Floor Manager.

Issue credits to customers for returned items following Co-op policy, and ensure that returns are reported to appropriate department staff.

Maintain accurate paperwork throughout the shift and reconcile drawer as necessary.

II. Stocking

Stock, rotate, merchandise, and face product according to department procedure.

Pull, record, and dispose of short-date, low-quality, damaged, and return items following established procedures. Record department shrinkage promptly and accurately.

III. Other Tasks

Attend staff and team meetings as required.

Open and close store by adhering to store procedures.

Complete cleaning duties as assigned per the cleaning schedule.

Answer phones and direct calls as appropriate.

Use reasonable precautions in the performance of one’s duties and adhere to all applicable safety rules and practices; and act in such a manner as to assure at all times maximum safety to one’s self, fellow staff and customers.

Provide assistance with special orders as requested.

Perform other duties as assigned.

Waitress/Food Runner

Serve Fresh, Hot food while delivering exceptional customer service and promoting restaurants brand and image.

Prepare and deliver beverage such coffee, tea, and fresh juices.

Promptly report complaints to member of the management team.

Upsold additional menu items, beverages, and dessert to increase restaurant profits.

Correctly received orders, processed payments and responded to guest concerns, quickly met customer needs and effectively resolved food or service issues.

Golden Success Flight Attendant School

Certificate of Recognition

Personality Development

BLS (Basic Life Support)

General Safety Equipment Flight

Rotaries (airbus & Boeing)

General Safety Procedure

Customer Service

Reference

Ali Ibrahim # +974********

Restaurant Store Manager

Abdallah Nazal # +974********

Restaurant Assistant Store Manager

I am seeking a company where I can use my experience and knowledge to help the company meet and surpass its goals.

Flight Attendant Training – Golden Success Flight Attendant School;

Highly Motivated;

Water Safety and Basic Life Support Certified;

Good interpersonal and social skills, flexible, responsible, open minded, honest and hardworking.

Can Speak English and Tagalog very well.

Work quickly, productively, and efficiently in a team setting.

Effective sales skills: can sell and upsell in-flight items.

Dependable, reliable, and hardworking.

Outstanding hospitality skills.

Certified in CPR and First Aid.

Independent, fast-learner who works well in stressful situation.

CORE

COMPETENCIES /PERSONAL

QUALITIES

OBJECTIVE

QUALIFICATIONS & SKILLS

WORK EXPERIENCE

Zahr EL Laymoun Lebaness RESTAURANT

Head Waitress (July 2016 – Present)

December 2016 as Employee of the month

April 2017 as Employee of the month

CUSTODIAN/Cashier/OIC

GOLDEN ABC INC.

(Penshoppe SM Baguio)

Oct. 2013 – May 2015 Best in S.A.C. Achiever

Highest Gross Sales Achiever

Achiever of the month

EDUCATION

•BACHELOR OF SCIENCE IN COMPUTER SCIENCE

Sti Olongapo

June – March 2010

TRAINING / SIMINAR

•Golden Success Flight Attendant School

Espana, Manila Philippines

Flight Attendant Trainee

May18 – July 2015



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