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Customer Service Data

Location:
Upington, Northern Cape, South Africa
Salary:
8000
Posted:
January 10, 2020

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Resume:

Kelebogile Constance Motlhaping (Lebo)

Maiden surname: Oor

ID: 821-***-**** 089

Mobile: 078-***-**** or 083-***-****

Email: ada9fe@r.postjobfree.com

Drivers Licence: Code 10

** *******, ********* ******l, Upington, 8801

PROFILE

I have Excellent communication and interpersonal skills, a positive attitude team player, Good organizational and co-ordination skills, Self-starter, able to work with minimal management input when necessary, Accuracy of work with attention to detail and neatness.High regard for customer service.Computer literacy, Performance and deadline oriented, general management and verbal writing skills. I’m able to work under pressure and perform multi-task duties. Also able to learn and adopt very quickly when necessary.

QUALIFICATIONS

Matric, BatlharoTlhaping High, 2001

Setswana

English

Afrikaans

Biology

Geography

Agricultural Science

N4 INTRODUCTORY BUSINESS STUDIES, KATHU TECHNICAL COLLEGE, 2002

Typing

Entrepreneurship

Computer Practice

Communication

BUSINESS IT, ROSEBANK COLLEGE, STUDENT NUMBER: 5268 (Incomplete)

Business Information System

Business Management

Hardware & Networking1

Programming 101

EMPLOYMENT HISTORY

Last Position

Company: Summit Financial Partners (Kumba Sishen Mine)

Start date: 29 June 2015 to July 2017

Position: Financial Counselling (Onsite Consultant)

Duties: One on One Consultation for Debt Counselling, Consolidation,

Rescheduling, Tax submission, Will Drafting, Restructuring,

Budgeting, Credit reports.

2. Data Administrator: 2012/10/01 to 2013/06/28 at TransUnion Credit Bureau

Analyses data submissions failing to meet pre-determined statistical benchmarks and makes business critical decision to either allow the data to pass through the system or removed from processing. Provides data analysts and data providers with data integrity information and suggestions for processing corrective measures.

Researches data submission failures to identify the source of the failure. Identifies and applies corrective procedures to failed submissions or routes the submission, with failure reasons, to the appropriate data provider and data analyst for further research or replacement.

Identifies minor processes for improvement.

Educates departmental associates as needed.

Populates reports containing performance and productivity activity.

Participates in low-impact team and cross functional projects as necessary.

Performs other related duties as assigned.

Trade data, Court Loads, Trace Alert, Bureau to Bureau, Debt Counselling, Home Affairs Verification, NLR Sync, Load Reports, Month End reports and CPA reports.

3.Client Liaison Officer and Team Leader 2008 to 2012/09/28 at TransUnion Credit Bureau

4.Bank Code Consultant 2005 to 2008 at TransUnion Credit Bureau

5.In &Outbound call centre: 2003/08/18 to 2005 at TransUnion Credit Bureau

E-LEARNING AND AWARDS

Time management

Self-development

Team Participation

Business Ethics

Organizational Skills

Employee Performance

Administrative Assistance Skills

Motivation

Goal Setting

Database Technology Part 1

IBM DB2 UDB Essential Part3 (2009)

SQL Fundamentals (2009)

Outstanding Achievement Awards: Superior quality & customer service 2006/11

Providing excellence within Operation Department: 2007/12

SKILLS

Interpersonal Skills

Computer & Information Literacy (Word, Excel, PowerPoint, Publisher, Outlook)

Customer Service

Communication & Administrative

REFERENCES

Bongani (TransUnion: Defmove Supervisor) 073-*******

Chris Ryce (Summit Financial Partners) 064-***-****



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