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Business Administration

Location:
Rockwood, TN, 37854
Salary:
Negotiable
Posted:
January 09, 2020

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Resume:

JENNY REBECCA FRILEY-SMITH

*** ********* ***., ********, ** 37854 H: 865-***-**** C: 865-***-**** ada9bb@r.postjobfree.com

Objective

Seeking Full-Time Position.

Experience

Intensive Structural Therapist • Helen Ross McNabb Center, Inc. • Oak Ridge, TN May 20, 2019-December 30, 2019

Assess and Diagnose Clients upon intake.

Complete new Client intake evaluations and assessments to determine the appropriate services based on need.

Create Treatment Plans based on the Client's needs and wants for both new and existing Clients.

Provide therapy services to all persons seeking help for mental health issues. Including but not limited to assessments, diagnosing, triage/crisis counseling, and individual and family therapy involving both children and adults.

Ensured that crisis interventions were provided to children and adults involved in mental health services in a caring, competent, and responsible way.

Referred Client to supportive services to supplement treatment and counseling.

Completed and maintained individual and family therapy notes and documentation

Provided initial and ongoing treatment to assigned clients, families, and caregivers seeking mental health services.

Provided direct clinical services to Clients.

Worked to coordinate care with other providers to ensure the provision of effective and appropriate services.

Mental Health Therapist• Kingston Academy/Sequel Youth Services • Kingston, TN October 22, 2018-March 05, 2019

Ensured that crisis interventions were provided to children and adolescents and/or families in a caring, competent, and responsible way.

Used the changes method and degree of therapy when indicated by resident reactions/needs.

Discussed progress toward goals with residents such as medication regiment, family relationships, educational programs, social development, discharge plans or other behavioral problems.

Consulted with psychiatrist or other specialists concerning treatment plans and amends plans as required.

Maintained regular contacts with other agencies/professionals regarding client progress in the therapeutic treatment program through phone calls, letters, and/or monthly reporting.

Referred residents to supportive services to supplement treatment and counseling.

Completed and maintained individual and family therapy notes and documentation

Provided initial and ongoing treatment to assigned clients, families, and caregivers seeking mental health services.

Provided direct clinical services (office, home, school, community) to residential and day school clients, including all relevant caregivers and providers as indicated in the client's Individualized Treatment Plan (ITP).

Worked to coordinate care with other providers to ensure the provision of effective and appropriate services.

Conducted diagnosis assessments, individual counseling, group therapy and multi-agency case management with emphasis on the adolescent/family population.

Social Services Director• Signature HealthCARE/The Bridge of Rockwood• Rockwood, TN September 4, 2018-October 5, 2018

Identified and provided for each resident’s social, emotional and psychological needs, and the continuing development of the resident’s full potential during his/her stay at the facility and to assist in the planning for his/her discharge.

Conducted MDS Assessments required for Brief Interview for Mental Status scoring, and Mood Scoring (PHQ-9).

Filed and investigated grievances and complaints filed by Residents and Family Members and keep a log of those grievances and complaints filed.

Helped Residents develop discharge planning.

Scheduled follow-up services for after care to be received after a Resident Discharges.

Attended daily clinical, stand-up, and stand-down meetings to discuss Resident care needs, upcoming discharges, upcoming admissions, and unusual behaviors of Residents.

Attended weekly meeting to discuss how unusual behaviors of Residents can be improved, how to improve Resident/Staff interaction, and activates that all Residents can engage in.

Worked closely with home health organizations, hospice providers, and case management from insurance and community services to provide the best route of care possible for the Residents.

Masters Behavioral Science Counselor• Corizon Healthcare/Morgan County Correctional Complex • Wartburg, TN July 9, 2018-September 3, 2018

Performed individual and group therapeutic interventions as appropriate.

Performed administrative consultations for specialized social services as determined by the specific needs of the Institution.

Performed specific psychiatric social service work on the Mental Health Unit of a Correctional Facility.

Assisted in planning and implementing the goals and objectives of programs and projects. May direct special projects as requested.

Participated in and conducts in-service programs, as well as assists in the orientation of new staff.

Provided the necessary preparation of documentation, necessary records and reports.

Mental Health Counselor/STAR School Therapist/MSSW Student Intern • Ridgeview Behavioral Health Wartburg, TN June 15, 2017-March 28, 2018

Conducted detailed intakes to establish new patient services and to reestablish services for returning clients.

Diagnosed client disorders and conditions using the DSM-IV.

Provided therapy sessions to clients in the Morgan County School District, based on treatment needs, using various interventions and techniques.

Provided therapy sessions to clients in the Morgan County Ridgeview Outpatient Clinic, based on treatment needs, using various interventions and techniques.

Developed client Safety Plans based on client needs and concerns.

Provided Daily Living Assessments using the DLA-20 to identify client needs and to develop treatment goals.

Created treatment plans based on the client’s needs and areas the client feels need to be addressed in therapy.

Referred clients to additional services based on the client’s needs.

Attended Bi-weekly treatment team meetings and quarterly Open Forum meetings to discuss varying client cases, suggestions of care or discharge, changes in policies, attend trainings, and discuss concerns.

Mental Health Counselor/MSSW Student Intern • Peninsula Lighthouse • Knoxville, TN October 2016-April 2017

Observed and assisted Licensed Clinical Social Worker and Licensed Clinicians provide therapy and counseling to clients suffering from mental health and substance abuse disorders.

Observed and assisted in the proper techniques used to assess and interview clients suffering from mental health and substance abuse disorders.

Observed and assisted in the proper use of the National Association of Social Workers Code of Ethics.

Observed and assisted in the proper methods of charting on new and established clients.

Observed and assisted in the proper techniques used during the therapy and counseling process for clients suffering from mental health and substance abuse disorder.

Health Information Management Coordinator • Renaissance Terrace• Harriman, TN September 2015—May 2016

Maintained the Diagnosis List/Sheet in the electronic system. Performed ICD-9 and ICD-10 coding as trained and in consultation with Nursing/Clinical Reimbursement Coordinator (CRC) or Clinical Care Manager (CCM).

Created medical records for all new admissions, as directed by Director of Nursing (DN) or designee.

Maintained accurate order of open records, paper and electronic

Performed routine audits of medical records upon admission, throughout the stay, and discharge to monitor compliance with policies regarding documentation, physician visits, timeliness, etc.

Maintained forms/office supplies inventory, as directed by DN or designee.

Generated Medication Administration Records (MARs) and Treatment Administration Records (TARs) supplied by pharmacy, communicated with the pharmacy in reference to additions/deletions of patient MARs/TARs and other pharmacy-supplied forms.

Processed medical record requests

Maintained closed records in accordance with Company policies and procedure

Responded to telephone inquiries concerning medical records and may respond to correspondence, as directed by center management.

Scheduled daily patient transportations.

Performed other duties as requested, such as assisting Social Services with finding placement for patients who were being discharged from the center.

Provisioning Technical Analyst • Sykes Enterprises, INC./AT&T• Chavies, KY December 2007-June 2009

Contacted AT&T T1 and T3 Internet applicants to conduct Technical Interviews to determine the customer’s networking needs.

Configured AT&T T1 and T3 Cisco routers via telephone and directed link, and helped customers connect and setup networks, e-mail accounts, and news group accounts.

Conducted connection testing for AT&T T1 and T3 customers to determine connection speeds, line interference, and defective routers.

Staffed Residential Provider • Mountain Serenity, INC• Hazard, KY

April 2007-December 2007

Assisted individuals suffering from developmental and physical disabilities with daily living tasks.

Stayed overnight in the homes with residents who suffered from developmental and physical handicaps, providing assisted living, by providing medical care, distributing prescription medications, and assisting residents with the preparation of daily meals. Assisted residents in completing household chores and personal hygiene care.

Provided emotional support, physical support, monitoring, and assistance with the development of life skills, allowing the residence to gain independence and participation within the community.

Medical Coding/Medical Billing/Medical Records Clerk-Medical Records Administration • Family Medical Specialty Clinic• Jackson, KY

July 2006-April 2007

Sorted and Coded daily office fee slips, superbills, and inpatient hospital visits for Physicians, Physician Assistants, and Nurse Practitioners working for Family Medical & Specialty Clinic and Saint Luke’s Medical Clinic, using Encoder Pro to obtain ICD-9 and CPT-4 codes for the services provided.

Entered patient data (full name, social security number, date of birth, address, telephone numbers, next of kin, employment information, etc.), Insurance information (insurance company, policy number, co-pay, primary care physician, secondary insurance information, etc.), ICD-9 Codes, CPT-4 Codes, and visit charges for each patient using Paradigm Medical Software.

Submitted HCFA Insurance Claims electronically, printed HCFA Insurance claims that could not be sent electronically, and printed patient account statements that needed to be sent via mail.

Entered data pertaining to daily insurance payments from remittance forms, and patient payment receipts.

Submitted bills to secondary insurance and/or patients for co-payments and deductibles.

Provided answers to patient and insurance inquiries concerning patient accounts, over the phone, in person, through the mail, or via fax.

Kept track of overdue accounts, via Microsoft Excel in order to send patient and insurance reminders, and to submit overdue accounts to collections in a timely manner.

Medical Coding/Medical Billing Clerk, Receptionist, Medical Records Administration • Gastroenterology Associates of Hazard• Hazard, KY

May 2005-July 2006

Entered data for new and existing patients for daily visits into Paradigm Medical software.

Created new patient charts and updated existing patient charts during registration.

Sorted and Coded daily office fee slips, superbills, and inpatient hospital visits for Physicians, Physician Assistants, and Nurse Practitioners working for Family Medical & Specialty Clinic and Saint Luke’s Medical Clinic, using Encoder Pro to obtain ICD-9 and CPT-4 codes for the services provided.

Entered patient data (full name, social security number, date of birth, address, telephone numbers, next of kin, employment information, etc.), Insurance information (insurance company, policy number, co-pay, primary care physician, secondary insurance information, etc.), ICD-9 Codes, CPT-4 Codes, and visit charges for each patient using Paradigm Medical Software.

Submitted HCFA Insurance Claims electronically, printed HCFA Insurance claims that could not be sent electronically, and printed patient account statements that needed to be sent via mail.

Entered data pertaining to daily insurance payments from remittance forms, and patient payment receipts.

Submitted bills to secondary insurance and/or patients for co-payments and deductibles.

Provided answers to patient and insurance inquiries concerning patient accounts, over the phone, in person, through the mail, or via fax.

Kept track of overdue accounts, via Microsoft Excel in order to send patient and insurance reminders, and to submit overdue accounts to collections in a timely manner.

Called insurance companies to provide necessary information to obtain pre-certification for schedules procedures.

Medical Codingd/Medical Billing/Medical Records Clerk, Receptionist, Medical Records Administration • Southern Medical Partners, LLC• Hazard, KY

October 2001-May 2005

Sorted Medical Records, for physician’s services in the Hazard ARH Emergency Room, dividing patient records into alphabetical order using the patient’s last name and groups of insurance types.

Coded Medical Records using Encoder Pro to obtain ICD-9 and CPT-4 Codes for medical services provided.

Entered patient data (full name, social security number, date of birth, address, telephone numbers, next of kin, employment information, etc.), Insurance information (insurance company, policy number, co-pay, primary care physician, secondary insurance information, etc.), ICD-9 Codes, CPT-4 Codes, and visit charges for each patient using Lytec Medical Software.

Submitted HCFA Insurance Claims electronically, printed HCFA Insurance claims that could not be sent electronically, and printed patient account statements that needed to be sent via mail.

Entered data pertaining to daily insurance payments from remittance forms, and patient payment receipts.

Submitted bills to secondary insurance and/or patients for co-payments and deductibles.

Provided answers to patient and insurance inquiries concerning patient accounts, over the phone, in person, through the mail, or via fax.

Kept track of overdue accounts, via Microsoft Excel in order to send patient and insurance reminders, and to submit overdue accounts to collections in a timely manner.

Completed and submitted credentialing and malpractice insurance forms for new and existing physicians working in the Hazard ARH Emergency Room.

Education

Liberty University; Lynchburg, VA; Master of Business Administration and Healthcare Management; June 2018-May 2020

Currently enrolled in online courses through Liberty University working toward the completion of the Master of Business Administration Degree with a concentration in Healthcare Management.

University of Tennessee College of Social Work; Knoxville, TN; Master of Science in Social Work; August 2015-May 2018

Completed the MSSW program offered by the University of Tennessee College of Social Work, with a concentration in Evidence Based Interpersonal Practice and Trauma Therapy Certification. Maintaining a G.P.A. of 3.58.

University of Phoenix; Tempe, AZ, Bachelor of Science in Psychology; June 2013-April 2015

Completed the Bachelor of Science in Psychology degree, maintaining a 3.67 G.P.A.

Stratford Career Institute; Saint Albans, VT; Certification in Psychology and Social Work; March 2015

Completed courses in Psychology and Social Work through Stratford Career Institute maintaining a 3.87 G.P.A.

University of Phoenix; Tempe, AZ; Associate of Art in Psychology; May 2011-June 2013

Completed the Associate of Art in Psychology degree, maintaining a 3.58 G.P.A.

Harcourt Learning Direct; Scranton, PA; Certification in Medical Insurance; August 1999-July 2001

Completed courses in Medical Insurance, Medical Coding, and Medical Billing, maintaining a 3.90 G.P.A.

Hazard Community and Technical College; Hazard, KY; Business and Office; August 1997-May 1998

As part of a high school elective, I completed courses in Business and Office skills and management, maintaining a 4.0 G.P.A.

Hazard High School; Hazard, KY; High School Diploma; August 1994-May 1998

Earned a high school diploma, maintaining a 3.0 G.P.A.

Skills

Typing Speeds of 70-75 w.p.m.

Data Entry skills using Microsoft Office 2011 for Mac, as well as Office 2010, 2013, 2016, and 365.

Experience using various Microsoft Windows Operating Systems. As well as various Mac Operating Systems.

Great Empathy, Listening, and Communication Skills (Both written and verbal).

Data Entry using various medical software applications.

References

Diana Branham-Sexton

48 Avonelle Drive

Whitesburg, KY 41858

606-***-****

ada9bb@r.postjobfree.com

Heather Ciera Scarbough, LMSW, MSSW

531 N. Tellico St. #C

Madisonville, TN 37354

423-***-****

ada9bb@r.postjobfree.com

Hope Bolen

P.O. Box 493

Hindman, KY 41822

606-***-****

ada9bb@r.postjobfree.com

Renee Jolly

408 John St.

Rockwood, TN 37854

865-***-****

ada9bb@r.postjobfree.com

Melinda Edwards

51 Cliff Drive

Hoskinston, KY 40844

606-***-****

ada9bb@r.postjobfree.com

Melissa Vowell

11533 E. Lee Hwy

Lenoir City, TN 37771

423-***-****

ada9bb@r.postjobfree.com

Christin Woods-Howard

34 Dahyla Lane

Chavies, KY 41727

606-***-****

ada9bb@r.postjobfree.com

Christine McGinley

612 W. Ridgecrest Dr.

Kingston, TN 37763

815-***-****

ada9bb@r.postjobfree.com



Contact this candidate