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Engineer Manager

Chattanooga, TN
January 12, 2020

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Michael Springfield

CHATTANOOGA TN ***** 678-***-****


Experienced Information Technology, Cybersecurity and Risk Management/Assessment professional. Possess the ability to work with companies of all sizes from companies with less than 25 employees to international Fortune 500 companies. Possesses expert diagnostic and analytical skills. Experienced problem solver able to urgently resolve software and network performance issues, ensuring service sustainability and business continuity.

Server administration Network administration RAID/SAN/NAS systems Switch and router configuration Firewall administration VoIP phone administration Virtualization Budgeting Software and hardware purchasing Low voltage wiring IIS/FTP Cloud computing services Coaching and mentoring Vendor selection and management HIPPA compliance Cybersecurity IT Auditing Root cause analysis Disaster Recovery Technical writing Visio documentation


Dell, HP and IBM servers. Cisco switches/routers/firewalls/Wireless Access Points/VoIP/UCS. Gigamon HB1. HP ProCurve Switches. Dell, HP and IBM workstations and laptops. Apple Desktops and Laptops. iPad/iPhone. Android mobile phones and tablets. Avaya IP Office phone systems. Sonicwall Firewalls. Cisco Call Manager. EMC and HP/3PAR/Nimble SAN. Azure, Microsoft Windows Server 2008/2012/2016/Hyper-V. Microsoft Windows 7/8/10. VMWare/vSphere/ESXi 5.5,6.0,6.5. Windows Server Backup. Microsoft Active Directory Administration/DNS/DHCP/GPO, PowerShell, Microsoft Exchange Server 2007/2010, Microsoft Office Suites (All Versions). Microsoft Office 365. Microsoft SQL Server, Apple Mac OS/iOS (All Versions). LogMeIn, Adobe Photoshop/Lightroom/Acrobat. Android OS.


Tech Data, Chattanooga, TN 5/2019-12/2019

Network Engineer II

Field Service engineer specializing in HP Enterprise systems. Installed, configured, repaired all HP Enterprise servers, SAN switches and hardware. Installed and configured HP Switches and Routers.

Obtained multiple HP factory Qualifications.

Provided service, support and repair for Dell, IBM and other systems. Part of Government install team.

Provided on-site support for Hilton and Allstate accounts.

Five Star Food Service, Chattanooga, TN 8/2018-4/2019

Application Support Engineer/IT PM/SharePoint Developer

Part of Mergers and Acquisitions team that planned and implemented phone, data, server and application integration from acquired companies over to the Five Star Network.

Information Technology Project Manager for all IT internal projects.

Designed, developed, implemented and maintained My5Star SharePoint site. Created PowerApps.

Maintained User Access List. Managed Vendors and IT equipment purchasing. Maintained circuit inventory.

Supported Office 365 and Azure AD. Supported and maintained BI tool and Great Plains Accounting Package.

Maintained Mitel phone system.

InfoSystems, Chattanooga, TN 3/2018-6/2018

Tier 3 Support Engineer

Performed remote support or Windows Servers and work station.

Performed System Monitoring with LabTech.

Reviewed, approved and scheduled patching and patch updates.

Planned and performed Azure AD migrations and Office365 migrations.

Installed Servers, Workstations, Firewalls, Switches and other network components.

Fielded afterhours calls, performed afterhours updates and maintenance.

TVA, Chattanooga, TN 4/2016-1/2018

Cybersecurity Analyst

Cybersecurity System Administrator on a private air gapped network.

Michael Springfield

CHATTANOOGA TN 37412 678-***-****

Assisted in the development and installation of a DMZ using Cisco UCS.

Served as backup Linux (CentOS/Ubuntu) administrator.

Implemented and maintained a robust security monitoring system using Solarwinds.

Headed project to install Raritan KVM switches in 60 substations throughout the Southeast.

Lead project to update security monitoring in 60 substations throughout Southeast.

Anthelio Health, Chattanooga, TN 4/2015-4/2016

Senior Systems Engineer

Anthelio Healthcare Solutions is a single source provider of world-class technology products and services for the healthcare industry.

Managed over 500 servers. Approx. 400 of which were VMWare virtual servers.

Worked with vendors to resolve issues with servers and applications. Maintained server inventory.

Managed, monitored and maintained server monitoring system.

Participated in On Call Rotation.

Technology Solutions Unlimited, Smyrna, GA 9/2011-3/2015


Technology Solutions Unlimited provides various technology services for small and medium size businesses that are not large enough to need a full time IT support person but still needs high quality support in order to remain competitive.

Supported clients from a wide variety of industries including, DOD contractors, manufacturing, corporate sales, engineering, non-profit, bookstores, home builders, accounting and finance, investment brokers and service providers.

Virtualized servers, VMWare upgrades, VPN, email migrations to Office 365, server room design, corporate moves, SQL and Windows server upgrades and disaster recovery/corporate security.

Pioneer Underwriting, Alpharetta, GA 6/2012-3/2013

Consulting COO

Assisted in getting a US division of an international insurance company’s offices in Alpharetta opened by providing risk assessment and IT infrastructure recommendations as well as IT auditing to the US division president.

AppVault, Dunwoody, GA 11/2010-9/2011

Integration and Support Specialist

AppVault is a small international company that partners with newspapers and advertisers to highlight their services through mobile computing, web, email and SMS.

Served as a system administrator for both AppVault and a sister advertising company. Supported Mac and Windows workstations.

Implantable Provider Group, Alpharetta, GA 1/2009-10/2010

Senior Network Analyst/IT Manager

IPG helps clinical providers manage the complex authorization, procurement, contracting, and billing functions related to medical-implant devices in the neurology, cardiovascular, and orthopedic areas.

Served as Sr. Network Analyst/IT Manager overseeing the entire technology department.

Helped Healthcare Startup Grow Through Three VC Funding Rounds January 2009 – September 2010.

Developed like Customer Relationship Management system.

Customized and integrated Document Management systems and workflow management products while developing entry screens for optimal data entry.

Developed tracking system for incoming phone calls to meet client SLAs and integrated into existing Avaya IP Office phone system eliminating the need for phone system upgrade saving the company over $50,000.00.


University of Tennessee, Bachelor of Science

Dalton State College, Associate of Science

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